Your Guide to Studying at City Lit

to studying at City Lit
your guide
to studying at City Lit
Student handbook 2010 - 11

“The teaching was just top “The course was enjoyable
notch, with our teacher being and we were encouraged
totally passionate about his to participate whatever
craft.”  our level of knowledge.”
Drama foundation 
Anatomy and physiology
“Marvellous course – learnt a
lot and it was great fun!” “A wonderful learning
 experience.”
HTML 
Clarinet
This guide is for you. As a learner at City Lit’s vision

City Lit, you can use it to make the most
To be the best provider of
of the services and facilities on offer, and
adult lifelong learning in London.
the events taking place.
It should also come in handy if you need
to check one of our policies or
City Lit’s mission
make contact with us. To enhance the lives of adults and
develop the employers’ workforce by
I hope you enjoy your experience at City providing inspiring lifelong learning
Lit and that you are inspired to remain a opportunities.
lifelong learner.
Peter Davies CB CBE, Principal
Join us on Facebook www.facebook.com/citylit and follow us on Twitter www.twitter.com/citylit

01
Contents
Contents
Practical information........................... 2-9 Meeting your expectations............. 22-29
Facilities at City Lit.....................................5 What you can expect at City Lit..............23
Term dates..................................................7 How we ensure quality............................24
Refunds and changes................................8 Tell us what you think..............................25
Examinations..............................................8 How to get involved................................26
Events.........................................................9 Equal opportunities
and race equality.....................................27
Joining the right course
and making the most of it............... 10-13 Information we hold about you..............28
Read full course details Information available to you...................29
before enrolling.......................................11 Contacts.......................................... 30-33

Trying out courses...................................11 Key staff contacts.....................................31
Advice, interviews and auditions............11 Programme area contacts.......................32
Waiting lists for full courses....................12
Appendix......................................... 34-38
Attendance: does it matter?...................12
City Lit code of conduct and
Statements of learning:
student disciplinary procedures.............35
what are they for?....................................13
Use of college computers.......................37
Support........................................... 14-21 Index................................................... 40-41
Supporting your learning........................15
Support for students with disabilities..... 17
Your safety................................................20
If you would like information in Braille,

large print or on audio tape please contact our
Access to Learning team on 020 7492 2506.
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions

practical
information
“The tutors are very dedicated, energetic,

patient and always willing to help out.”

BSL level 1

03
What do you want to do?
Practical information
What do you want to Contact Find out more
do?
I want to find my way See page 4
around City Lit
I want to check the term See page 7

dates for college services
I want course information Please pick up a

course guide or visit
www.citylit.ac.uk
I want education advice to Information and advice See page 15

explore my options
I want to know about Information and advice See page 15 & 16

financial or childcare
support
I have a disability and want Access to learning See page 17

to discuss support
I am dyslexic and would like Dyslexia support See page 17

support on my course
I want to talk about support See page 17

for English and maths
I’d like to talk to someone Counselling service See page 16

about my worries
I want to know more about Library (supported See page 15

the library (supported learning centre)
learning centre)
I want information about See page 8

getting a refund
I want to contact a Visit the departments See page 32

programme area enquiries desk
(first floor)
I want to know what to do in See page 20

an emergency
I want to give you some See page 25

feedback

04
What’s at City Lit’s main site in Keeley Street?

6th floor Staff offices

(All rooms beginning with ‘6’) Toilets – male and wheelchair accessible
5th floor Classrooms 505-509

(All rooms beginning with ‘5’) Staff offices
Toilets – female and wheelchair accessible
4th floor Roof terrace

(All rooms beginning with ‘4’) Visual arts studios 406-407
Toilets – male and wheelchair accessible
3rd floor Health and fitness studios 303-4

(All rooms beginning with ‘3’) TV/radio studio 302
Visual arts studios 305, 308-315
2nd floor Classrooms 202-3, 206-221

(All rooms beginning with ‘2’) First aid room
Toilets – male and wheelchair accessible
1st floor Classrooms 106-109, 111 – 116

(All rooms beginning with ‘1’) Changing rooms
Departments’ enquiries desk
Staff offices
Drama studio 103
Health and fitness studio 102
Mezzanine Classrooms M01, M04-06, M10

(All rooms beginning with ‘M’) Library (supported learning centre)
Ground floor Reception

Enrolments
Information and advice shop
The John Lyon Hall (theatre)
Cafeteria
Music recital room
Toilets – male, female and wheelchair accessible
Please see back cover for a map to City Lit.

To receive course updates and news by email, contact marketing@citylit.ac.uk
05
Facilities at City Lit
Studying at City Lit, you will have access make the most of the facilities at our
to our purpose-designed building in main site in Keeley Street.
Keeley Street.
Reception
Enjoy: In the foyer you will find:
• Ease of access - 100% accessible for • Course guides.
people with disabilities. • Information screens with course rooms
and times.
• Modern, bright classrooms.
• Reception staff who will be happy to
• Four student lounges (floors 2-5) answer your questions.
and a café (ground floor).
Enrolment team
• Time out - a roof-top herb garden
The enrolment counter is open:
(4th floor).
• During term: Mon – Fri 11.00 – 19.00
• Specialist facilities for music, dance, & Sat 10.00 – 14.00
drama, art, fitness and complementary • Non term: Mon to Fri 12.00 – 17.00
therapies.
• Our Supported Learning Centre You can also enrol:

(library) – hundreds of books, CDs, • Online at www.citylit.ac.uk
DVDs and videos as well as free (possible in most cases)
computer and internet access. • By calling 020 7831 7831
• By post (send your form to Postal
• Advice - free information and advice
Enrolments, City Lit, Keeley Street,
about courses and training from our
London WC2B 4BA)
expert advisers.
• By fax to 020 7492 2735
Off-site courses
For more details about how to enrol on
Some courses take place at EC
a course, see page 7 of the 2010-11
(restricted disabled access – please see
course guide.
page 19), City Lit Photography or at
The Fashion Retail Academy, all a short
Information and advice
distance from City Lit. We use these
The information and advice shop is on
facilities to meet demand for classrooms,
the ground floor, to your left as you
especially in the evenings. If your course
enter City Lit. See page 15 for more
takes place at one of these locations,
information.
or any other off-site venue, please also

06
Library users of the building. You are asked to
(Supported learning centre) give priority to wheelchair users and

Located on the mezzanine floor, the people with mobility difficulties when
supported learning centre includes a using the lifts. Stairs are available to all
library and provides a host of facilities floors from the stairwell behind the
including computer access and book passenger lifts, as well as at the opposite
loans. See page 15 for more information. end of the building.
Course enquiries Lost property

Visit the Department Enquiries Desk on Lost property is kept at reception for
the first floor with any course-related four weeks.
enquiries.
Visit us term-time: Mon-Fri 10:00 – 19:00 Security of personal items
Non term-time: Mon-Fri 10:00 – 18:00 Please take care of personal belongings
(Unless otherwise indicated) and valuables as City Lit and its insurers
Location: First floor. do not accept liability for any personal
losses.
Refreshments
The Mojo Café on the ground floor Public telephones
serves light meals, snacks and drinks. There are no public telephones at
The café is open Mon-Fri from 8:30- City Lit. The nearest street telephone
21:30, and at the weekend 8:30-16:00 is located on Kingsway, opposite
(when courses are running). Out of Keeley Street.
term time the café is open Mon-Fri,
09:00-16:00 (see term dates on the Security
opposite page). The café is run by City Lit is monitored by CCTV and
Avenance, and not directly by City Lit. security staff are present. Security gates
are also in place at the main entrance.
Please note: food or drink is not allowed
in classrooms at any time, with the
Smoking
exception of water.
City Lit is a 100% non-smoking building,
including balconies, the roof terrace and
Respect for wheelchair users and
immediately outside the front entrance.
people with mobility difficulties
When moving about the college please
be aware of, and show respect to, other

07
Cycle racks
Cycle racks are available next to and
behind City Lit. Bikes are left at the
owner’s risk. Unfortunately thieves
operate in central London - please
ensure your bike is securely locked.
Car parking
Due to our central London location
we are unable to provide car parking
spaces. There are commercial car parks
in Drury Lane and Parker Street and a
few metered parking bays in the area.
There is a disabled parking bay outside
City Lit.
Term dates
Term 1:
6 September – 18 December 2010
Term 2:
10 January – 14 April 2011
Term 3:
26 April – 30 July 2011
Please check the start and end dates

specific to your course.
Closed:
25 December 2010 – 3 January 2011 and
22 – 25 April 2011.

08
Refunds and changes Transfers
We are unable to accept requests to

Refunds
transfer students between courses, and
We will refund your fees (minus a 20%
enrolments cannot be transferred
administration fee, minimum £10 per
between students.
refunded course) provided your
written request is received at least 3
Changes to advertised courses
weeks before the course starts. The fee
City Lit reserves the right to change
covers administration costs and the loss
course tutors or venues from those
of potential income to City Lit.
advertised, and to cancel classes, or
Please forward your written request to: close them early if necessary. In line with
Refund Requests, City Lit, Keeley Street, our refund policy we are unable to grant
London WC2B 4BA or a refund on the grounds of a change of
refund.requests@citylit.ac.uk tutor/venue.
If you have difficulty with letting us know

in writing, please ring 020 7831 7831. Examinations
If you are on a course that leads to an
Exam fees are non-refundable.
external exam or accreditation, your
We are only able to grant refunds which course tutor will help you prepare for
are in accordance with our refund policy. your examinations. If you have any
You can obtain the full refund policy questions about the exam or exam
from our website or upon request via the regulations, please ask your course
enrolment counter, department enquiry tutor or contact the Exams office on
desk or the supported learning centre. 020 7492 2574. You can also ask the
This does not affect your statutory rights. enrolment team for a copy of the leaflet
entitled ‘Important information on your
If we have to cancel a course and accredited course’.
cannot offer a suitable alternative
you will receive a full refund and a £5 The exam invigilator will ask to see a
shopping voucher as compensation form of photo ID, such as a passport or
for your disappointment. driving license, so please remember to
However, we regret that we cannot bring this with you on the day of the exam.
accept liability for any inability to
provide courses where these are City Lit has an appeals policy and a
affected by circumstances beyond malpractice policy relating to exams.
our reasonable control. Both are available on request from
the Exams office.
09
Events Make a difference
Each year there is a host of events for Student bursary
you to enjoy including: We want to make sure that everyone can
afford to take a course with us. City Lit’s
student bursary supports students who
are unable or find it difficult to pay for
course fees or equipment. The scheme
relies on charitable gifts – if you would
like to make a donation, or have a
fundraising idea, please contact the
Marketing team.
• Regular lunchtime concerts,
Tel: 020 7492 2672
free of charge.
marketing@citylit.ac.uk
• Productions by our talented drama
students. Sharing your news
• Art exhibitions, including jewellery, Why not tell us how your course has
fine art, sculpture and art & design. impacted on your life?
Contact Marketing and
• Deaf day – the biggest event of its kind,
Communications:
with dozens of exhibitors, interactive
020 7492 2672
workshops and competitions.
• Launch of Between the Lines, City Lit
students’ creative writing magazine. Join our online community
• Adult Learners’ Week – celebrating Join our growing community on
the City Lit students nominated for an Facebook (www.facebook.com/citylit)
Outstanding Adult Learner award. to share news and events and follow us
on Twitter (www.twitter.com/citylit) to
Look out for details posted around receive our regular updates.
City Lit.

Joining the
right course
and making the most of it
“A useful, practical course

with excellent tutors and
a supportive group of students.”

ILM award in leadership
and management skills
11
Read full course details Alternatively, you can contact our

Advice and Guidance team for general
before enrolling
information on courses at City Lit and
Make sure you fully understand the
across London and to discuss additional
nature of your course, what topics will be
support which might be available to you.
covered and what level it is before you
enrol by reading the full course outline.
For some areas e.g. courses for adults
Simply search for the course at
with learning difficulties and courses
www.citylit.ac.uk or request a copy by
for adults who stammer, a personal
calling 020 7492 2600 with the course
assessment is always offered to guide
code to hand.
you onto the correct course.
Trying out courses Telephone advice

Visitors’ passes are available for many
There may be times when you prefer
courses. Please contact the relevant
to call the department by telephone
department (page 32).
for advice rather than coming into the
college. If you can’t get through straight
Advice, interviews and away (we may be talking to other
auditions students or teaching), please do leave
Drop-in advice a voicemail message and we will aim to
You are welcome to talk to programme get back to you within 2-3 working days.
area (department) staff about your Alternatively please email us (see page
choice of course. Most departments 32 for contact details).
offer set times and dates when you can
just drop in. Occasionally, if you have Interviews and auditions
a very specific enquiry that can’t be Some courses require an interview or
answered during this meeting, we might audition with the relevant programme
need to speak to the tutor on your area before you can enrol (these courses
behalf for a more detailed response. are marked with a * after the course
In this instance, we will aim to get back code e.g. PC303*). This is to make sure
to you a few days after the meeting. that the course is the right level for you,
and sometimes there are formal
Tip: You may find that most of your requirements which need to be verified.
questions may be answered by reading The specific details will be described in
the full course outline available for every the course outline for your course, which
course at www.citylit.ac.uk you can find at www.citylit.ac.uk.

12
To arrange for an interview or audition, www.citylit.ac.uk, by contacting the
please call the relevant programme relevant department, or by ringing the

area or refer to specific audition times enrolment hotline (see page 32).
as printed in the course guide. In some If a place becomes available, we
programme areas, the interview can be endeavour to contact those on the
done during the general advice times, waiting list and the place will be
but we would strongly recommend you available on a first-come first-served
check this in advance as different basis. However, our website is updated
practices apply in different areas. every 15 minutes with course place
availability and therefore you are
Tip: A successful interview or audition strongly advised to also check the
does NOT guarantee you a space on a website regularly.*
course. Once you have been accepted
by the programme area, you must enrol Adding your name to the waiting list
if you want to secure a space on the does have the additional benefit that
course. In general, you will need an if extra dates are arranged you will be
enrolment form that has been stamped contacted and offered a place and we
and signed next to the course details. may also be able to suggest alternative
options.
Application forms
Some courses require an application *If you do not have access to the
form and this will be indicated in the website, please check availability
course outline for your course. If you are with the enrolment team on
successful, you will be contacted by the 020 7831 7831.
relevant programme area to advise you
on the next stage. Some courses then Attendance: does it matter?
require applicants to attend an interview. You will gain the most from your course
Places are offered to successful if you attend every session. Missing one
applicants on a first-come, first-served can make it hard to take part fully later.
basis, so early application is Course outlines tell you what you can
recommended. expect to achieve – this assumes that
you are present throughout. However,
Waiting lists for full courses we appreciate that absence is
City Lit uses waiting lists for full courses sometimes unavoidable. We recommend
to capture expressions of interest from you contact the department running
students. You can join a waiting list at your course if you will be absent.

13
Some courses may have a minimum

attendance requirement – please check
your course documentation.
Statements of learning: what are

they for?
At the start of your course your tutor may
ask you to complete a Statement of
Learning to assess yourself and highlight
what you would most like to learn on the
course. At the end of your course you will
be able to evaluate how much you have
learnt on the same form (the tutor will
indicate on the form how many of the
course aims you have achieved). You may
ask your tutor for a copy of the Statement
of Learning once the course is completed.
For us, Statements of Learning are an

important tool for improving the quality
of our courses, as they show us how much
each student has gained from their course.
Our funding body, as well as Ofsted
inspectors, use it as a proof that
students achieve their learning aims.

support
how we can help you
“The teacher’s approach is friendly,

encouraging and supportive.”

French
15
Supporting your learning
Support
City Lit offers a wide range of services to Non term time: reference only, check for
help you succeed in your studies. opening times
See page 7 for term dates
Library
(supported learning centre) Information and advice
Once you have enrolled, join the Our experienced advisers can help you
supported learning centre and gain find out about:
access to the library. Simply bring along • Returning to study.
your enrolment receipt and complete a • Education and training opportunities
membership card. across London.
• Financial support for your studies.
Facilities include:
• Childcare.
• A range of journals and materials,
books, music, CDs, videos and DVDs.
Contact: Information and Advice
• Computers and internet access, 020 7492 2500
including wifi for learners with laptops. advice@citylit.ac.uk
• Photocopiers. Term-time:
Mon – Fri 12.00 – 19.00
The above facilities are free with the Non term-time:
exception of printing and photocopying. Mon – Fri 12.00 – 17.00
For more information about the library For term dates see page 7.
and supported learning centre,
including access to its on-line catalogue, Financial support
visit www.citylit.ac.uk or collect a printed If you feel that you are unable to take a
guide from the library helpdesk. course due to financial hardship, please
contact the Information and Advice team at
Supported learning centre least two weeks before the course begins.
Mezzanine floor If you are on a low income or on income-
020 7492 2666 related benefit you may be entitled to
lc-enquiries@citylit.ac.uk support from the student bursary, learner
support fund.
Opening times:
Term-time only:
Mon – Fri: 09.30 – 21.00
Sat 10.00 – 17.30
16
Childcare Counselling
Support
The information and advice team may be If you find your worries are interfering
able to help with the cost of childcare if with your studies, our counselling service
you are on a low income or on Income is here to help you. The service is
Support. We can also help you to find confidential and completely separate
registered childcare providers. from any help given by your course
tutors. Drop in or call to make an
Job seekers’ allowance appointment.
If you are registered unemployed and Wed 13.30 – 14.30 and 18.15 – 19.15
receiving Job Seekers’ Allowance, you Fri 12.30 – 13.30.
can study provided that you continue to Term time only
meet the conditions listed in your Job Tel: 020 7492 2530
Seeker’s agreement, namely: counselling@citylit.ac.uk
You must: Courses to develop English and maths

• Show that you are available for, and skills
are actively seeking, work. If you do not have GCSEs, O levels or
• Show that you are studying for 16 other recent level 2 qualifications in
hours or less a week. English or maths, you can join a course
designed specifically to develop these
• Be willing and able to take time off
skills. We offer assessments to iden-
from your course to attend job
tify the right level for you. Pick up an
interviews.
‘English, maths and ESOL’ guide from
• Be able to be contacted at college reception or contact us: 020 7492 2511,
while attending your course. skills@citylit.ac.uk.
• Be willing and able to rearrange the
hours of your course to fit in with a We run a range of English, maths and
job* or be prepared to give up your computing courses for Deaf adults. Deaf
course at once to take up any job of learners can contact us on:
over 24 hours a week. SMS: 07624818557
voice: 020 7492 2726
*Please note that we are unable to textphone: 020 7492 2746
change course timetables. You may need deafskills@citylit.ac.uk
to join a similar course at a different
time. In this case we would be unable to
refund the cost of your original course.

17
Additional learning support for English Dyslexia support
Support
and maths If you are, or think that you are,
If you are taking any other kind of dyslexic you may be able to receive help
course at City Lit, we can help you build or advice. Specialist one to one dyslexia
your confidence in the English and support is prioritised for learners on
maths skills you need to complete it. accredited courses with substantial
(Please note that this support isn’t avail- reading or writing.
able if you are taking one of the English, To contact us
maths and ESOL courses mentioned Tel: 020 7492 2507
above.) Support could include: dyslexia@citylit.ac.uk
• Planning and drafting writing.

Support for students with
• Preparing for presentations and
discussions.
disabilities
If you need support for your course,
• Listening to information and following
please contact Access to Learning as
instructions.
soon as possible to discuss the options
• Improving grammar, spelling and
that may be available. Please note that
punctuation.
we cannot guarantee we will be able to
• Finding information from different
provide support in every case. If you do
texts.
not wish to discuss support but would
• Basic maths skills needed for your
like information about your disability
studies.
passed onto your course tutor please let
us know.
Tel: 020 7492 2506
Contact us on:
studyskills@citylit.ac.uk
Tel: 020 7492 2547
Minicom: 020 7492 2746
Some courses at City Lit offer support
Fax: 020 7492 2748
with other skills you may need for your
accesstolearning@citylit.ac.uk
course. These could include: time
management, notetaking, revision
Specialist resources
and memory techniques, improving
In the library (supported learning
concentration, reducing stress and
centre) you can gain access to a large
exam anxiety and self motivation,
deaf awareness section including
research techniques, referencing and
medical information on deafness and
bibliographies. If you need extra support
signing videos. There are also
talk to your tutor who can refer you.
materials related to speech therapy
and stammering.

18
Exam support If you are blind or partially sighted
Support
If you have a disability and are taking We will try to provide teaching materials
an exam, our examinations office can in a format to suit your needs including
arrange support including additional Braille, large print, audiotape or disk.
time, supervised breaks, or access to a We may also be able to provide a reader,
computer. note-taker or visual describer to support
you.
Please talk to a member of our Access
to Learning team as soon as possible You can use:
(contact details on previous page).
• CCTVs to enlarge text.
If you stammer or have dysphasia • Kurzveil 3000 (scans, displays and

We have a programme of courses to reads out text).
help you. • Jaws (provides a speech read-back).
Contact: Speech therapy • Zoom Text Xtr (magnifies and provides

Tel: 020 7492 2578 a speech read-back facility).
speechtherapy@citylit.ac.uk • Dragon Naturally Speaking (speech
recognition software).
If you have a learning difficulty
• Laptop and a voice-activated tape
At City Lit there is a range of innova-
recorder for use in classes.
tive and creative courses for people
with learning difficulties. These include
To request information in Braille, large
foundation learning and non-accredited
print or on audio tape, please contact our
courses. We will help you identify
Access to Learning team (see page 17).
appropriate courses to meet your
learning needs and plan your support.
If you are or have been a user of mental
Contact: Progress, courses for people health services
with learning difficulties We would be happy to work out the
Tel: 020 7492 2586 most suitable support. Please contact
progress@citylit.ac.uk our Access to Learning team (see page
17). Although we do not have a mental
Advice sessions: health practitioner, you may be able to
Monday, Tuesday and Friday see a member of our counselling service
12.30 – 13.30 (term-time only) for support.
*For term dates see page 7.

19
Contact: Counselling team, programme areas.
Support
Tel: 020 7492 2530 We offer advice sessions on Wednesday
counselling@citylit.ac.uk afternoons at 2-3pm during term time
(see page 7 for details).
If you have a physical disability Minicom: 020 7492 2746
You will need to know the support that Voice: 020 7492 2722
we can offer before you enrol. City Lit’s Fax: 020 7492 2743
main site at Keeley Street is fully acces- DDS@citylit.ac.uk
sible for people with disabilities. If you
need assistance in the event of an emer- Our deaf student services officer can
gency, you must inform your tutor, who give you confidential advice on a wide
will brief you on the local arrangements. range of issues.
Contact during term-time only:
A small number of classes take place at
Mobile/SMS: 07818 896 576
three other venues, all a short distance
Minicom: 020 7492 2746
from City Lit. Unfortunately all classes
Fax: 020 7492 2743
at EC are accessed via stairs. The
lucy.franklin@citylit.ac.uk
photography studio and Fashion Retail
Academy are all fully accessible.
Special classes for deaf adults
Contact: Access to Learning team. Courses are available in English, maths,
For contact details please see page 17. computing, lipreading and sign
language. Advice and guidance sessions
If you are D/deaf, deafened are held at 14.00 – 15.00 most
or partially hearing Wednesdays during term-time.
D/deaf, deafened or partially hearing For term dates see page 7.
students who want communication Please note that if you wish to enrol on
support in the classroom, need to talk an English, maths or computing class
to us about support options. you need to contact us on:
SMS: 07624818557, voice: 020 7492 2726,
You must attend an assessment session textphone: 020 7492 2746, deafskills@
as soon as possible after enrolling to find citylit.ac.uk
out about support that is available.
Support will not be put in place without Loop systems
you talking to us first. If you wear a hearing aid with a T-switch
you can use the loop systems that are
Communicators can be provided for installed around the building. These are
advice sessions in the different installed at the reception desk, enrolment

20
counter, the department enquiry desk, the Additional support
Support
counter in the Supported Learning Centre, If you need additional support, we may
the information and advice office and be able to provide a support tutor or a
some specialist D/deaf education volunteer. Possible support includes:
classrooms. The John Lyon Hall and the getting to know the college, getting
music room on the ground floor have infra around the building, support in the
red personal loop systems. Please ask if classroom, support tutorials or help
you wish to use one of these. with private study.
Contact: Access to Learning team
Radio aids (see page 17).
Radio hearing aids are available for loan.
Please contact Access to Learning (see
Your safety
page 17) if you would like the use of
It is a condition of your enrolment
one of these and your tutor will collect it
that you observe City Lit’s policy and
ready for the first class.
procedures for health and safety.
Flashing light alarm systems

Briefing from your tutor
The classrooms used for teaching deaf
Your tutor will make sure that you
adults have red flashing light fire alarms.
receive any specific training or
instruction required for you to undertake
Advice on environmental aids
your course safely, usually in the first
We have a collection of environmental
session. You must follow safety
aids such as flashing door bells, listening
instructions (including wearing
aids for TV/radio, alarms and amplified
protective clothing where appropriate)
telephones.
at all times and never carry out
To arrange a demonstration, contact
processes that you feel uncertain about.
Deaf Education (see page 32).
Reporting accidents
Other conditions which may City Lit has a policy of fully investigating
affect your learning incidents, accidents and hazards so as to
Feel free to tell us about any other reduce risks and possible recurrence. If
condition you have and we will try to you think you have something to report,
arrange appropriate support for you. please speak to your tutor, programme
manager or ask for the duty manager.

21
First aid and emergencies Fire alarms and drills
Support
If someone is taken ill, injured or has an In the event of an alarm, it is essential
accident whilst at City Lit, you should that everyone evacuates the building as
immediately contact a member of staff quickly as possible. In the event of the
who will take appropriate action. First aid need to evacuate the building, the fire
boxes are situated throughout the build- alarm will sound continuously. Red
ing, but please use only with reference flashing lights will alert deaf students
to a member of staff. All requests for first in the event of an alarm.
aid will require completion of an incident
/ accident / hazard report form. The person controlling the evacuation
will be at the evacuation point, wearing
Fire notices a yellow jacket. The evacuation point
There are notices in each classroom and for students and staff at Keeley Street is
around the building explaining what to Kean Street, as shown on all fire notices.
do if there is a fire/emergency. If you are unable to find your tutor or
the rest of the class you should report to
At the start of your course, the tutor will
them at the evacuation point. Please do
inform you of the procedure for evacu-
not leave the evacuation point until you
ating the building, identify the nearest
are told to do so.
exits, fire extinguishers and the route to
the evacuation point.
The alarms are tested and maintained
Please remember that the lifts will not regularly and notification of these events
be available for use in an emergency will be posted in the reception area. This
situation. If you need assistance, your is to allow as many people as possible
tutor will either arrange for a volunteer to hear the sound that the alarm makes.
from the class to support you or advise Should the alarms sound continuously
you to wait at a refuge point for the fire during any notified practice period, the
services. evacuation plan must be activated.
Refuge points are the student lounges, Classes held away from the main City Lit
departments enquiries desk and building will have their own fire and first
mezzanine lift lobby. aid procedures. Please ensure that you
fully understand the instructions given to
Please remember there are stairs at both
you by your tutor.
ends of the building.

meeting
your expectations
“The classes are engaging and

great fun.”

City Lit reading group
23
What you can expect at City Lit
Meeting your expectations

During your time at City Lit, you will In your contact with City Lit,
have: we will:
• Identify ourselves.
• Access to full information and advice
about courses, facilities, support • Give you our attention.
services and arrangements for fee
• Treat you with respect.
payments.
• Be polite, helpful and professional.
• Good customer service at all times
from courteous and helpful staff. • Give consistent/accurate information.
• Our commitment to running every • Listen to your comments and

course as advertised in the course complaints and deal with them
guide. If we have to cancel a course (this may mean referring you to
that you are enrolled on and we are someone more appropriate in the
unable to arrange a suitable alternative, organisation).
you will receive a full refund plus a
£5 shopping voucher for the Studying at City Lit, you can expect:
disappointment (see page 8). • Classes that start on time.
• Access to our complaints procedure if • A high standard of teaching from

you are not satisfied with any aspect of appropriately qualified teachers whose
our service (see page 25). work is reviewed and supported.
• The opportunity to give your views • Prompt return of course work where it
about your experience at City Lit is part of your studies.
and how it could be improved. • Feedback on your progress.
• Appropriate / suitable facilities and

If circumstances beyond our control
equipment necessary for your class.
(for example, industrial action, illness
of a tutor, building problems) prevent • Equal educational opportunities.
us from meeting our standards, we will See page 27 for information on equal
do our best to keep disruption to a opportunities.
minimum.

24
We aim to: How we ensure quality
• Help you choose a programme of We monitor and set standards for quality
study that suits your needs, by across City Lit.
providing advice about the options
available to you at City Lit, and give Helping you choose the right course
advice on further courses of study. We work to provide clear, accurate infor-
• Clearly identify English and maths mation and advice to help you make the
requirements for all courses. right choice of course. We also carefully
monitor attendance and if students stop
• Provide details of our fees, examina-
coming, we try to find out why.
tion costs, and concessionary rates,
including information on any materials
Course evaluation by students
that you will be expected to buy.
Tutors and programme managers value
• Offer advice and practical help where your views about courses. On most
the payment of fees is a barrier to courses you will be asked to complete an
joining a course. evaluation which asks for your opinions
about the course. You can also complete
• Deal with applications for places fairly
an online review of your course at www.
and efficiently.
citylit.ac.uk to share your views with
• Provide support for students with other students.
special requirements when possible.
• Keep you informed of changes and Appraisal and observation

developments affecting your studies Our staff receive appraisals of their
at City Lit. work and for teaching staff this includes
classroom observation. During a visit
• Make it possible for you to express
from from an observer you may be asked
your views about our services.
general questions about your course –
• Act on your suggestions for we thank you in advance for your
improvements to teaching and cooperation.
services when possible.
• Keep you informed about our City Lit has an active policy of staff
performance. development so that employees can
improve their skills and knowledge.

25
Awards and inspection results Queen’s Anniversary Prize

City Lit holds the Queen’s Anniversary
Specialist independent inspectors
Prize for our work with adults who
Our work is subject to inspection by
stammer.
Ofsted on behalf of the Government, our
main funder. We were last inspected in
2007 and overall graded as ‘good’ with Tell us what you think
many areas graded as ‘outstanding’. How to give us your feedback
We encourage your views on the service
Outstanding teaching and learning we provide at City Lit. If you have a
City Lit was awarded Beacon college complaint, speak to your tutor, the
status in 2004. The Government awards receptionist, the relevant course subject
this to colleges demonstrating manager or the Departments’ Enquiries
excellence in key aspects of provision. Desk on the first floor and explain the
problem. The member of staff may
Excellence in customer service be able to deal with the situation
City Lit holds a Chartermark, the immediately. If you would prefer to put
Government’s award for excellence in your complaint in writing, please email
customer service. We are committed learnerfeedback@citylit.ac.uk or use
to maintaining the high standards that the ‘Tell us what you think’ form,
these entail. available from reception, library and
student lounges.
Investor in people Please do approach staff at reception,
City Lit is proud to hold the Investor if you need assistance with
in People silver award, which recognises completing the form or if you prefer to
the college’s commitment to developing make a verbal complaint. You can also
the skills and careers of its staff. receive large print forms at reception. If
you are Deaf or hard of hearing and re-
Information, advice and guidance quire an interpreter, please let us know.
accreditation
City Lit’s information, advice and How we will respond to your complaint
guidance service (IAG) holds the • Staff will make sure that all complaints
Matrix kitemark, a national standard of are dealt with fairly, quickly and
excellence in information, advice and sympathetically.
guidance.
• All complaints will be treated seriously.
• The Deputy Principal will give you a

26
response which will include Obligations of students
conclusions drawn from the For information on what City Lit expects
investigation. If the response of students, please refer to the City Lit
concludes that your appeal is not code of conduct/obligations of students,
upheld, we will give you the reasons why. page 36.
• All complaints are monitored.
We aim to:
How to get involved
We value and closely monitor all the
• Send you an acknowledgement within
feedback we receive from our students.
5 working days of receiving your
There are various channels through
complaint.
which you can feed back to us and
• Give you a full response within 20 become actively involved in
working days. improving quality.
If you are not satisfied with the action

Become a student governor
we take you should respond to us, We have two student governors on our
explaining the problem and saying what board and welcome your interest in
you would like us to do about it. becoming involved. An election will be
held early in the autumn term 2010 for a
Please respond to: student governor. Student governors
Nick Moore, Deputy Principal, City Lit, receive an 85% discount on course
Keeley Street, London WC2B 4BA fees up to a maximum of 78 hours per
Email: nick.moore@citylit.ac.uk academic year. Contact the Clerk to the
Fax: 020 7492 2736 Governors for more information (see
page 29).
You said...we did
If you would like to find out more Surveys and questionnaires
about changes we have made to Please complete the course evaluation
courses or services in response to form at the end of your course. You may
student feedback, please visit also receive our student survey asking for
www.citylit.ac.uk/about/You_said,_we_ your feedback on our services, or write a
did review at www.citylit.ac.uk
Communicating online
You can follow us on
www.twitter.com/citylit and join our

27
growing community on Equal opportunities and

www.facebook.com/citylit.
race equality
Equality and diversity
Student panel
statement from the Principal,
The City Lit student panel meets at
Peter Davies:
least three times a year. As a member,
“I am committed to ensuring that City
you can have input into our quality
Lit promotes equality of opportunity for
improvement and discuss the student
both staff and students. I believe that all
experience at City Lit. Minutes from the
staff and students have the right to work
student panel meetings are available on
or receive education in an environment
our website. Please contact
which is free from discrimination on any
quality@citylit.ac.uk if you would like to
grounds, including age, race, disability,
find out more.
marital status, religion or sexual
orientation. All staff and students are
We advertise for new members each
responsible for ensuring that diversity
academic year - please look out for
is valued and the principles of equality
notices around the building. If you want
of opportunity are fully practised within
to share feedback about City Lit with the
their area or class.
panel or find out more about their work,
please write to
All staff and students are expected to:
studentpanel@citylit.ac.uk
• Promote a work and education culture
in which diversity is vigorously pursued
Student focus groups
and highly valued.
Some departments organise their own
student focus groups. Ask your • Ensure zero tolerance of all forms of
department whether one is available discrimination, bullying and
for your area of interest. harassment.
• Take steps to resolve personal conflict

Course reviewers
as early, fairly and amicably as possible.
At the beginning of each academic year
we recruit some students to complete • Ensure that they are familiar with
comprehensive course review policies and procedures for equality
questionnaire. These are very useful for and diversity, and complaints.
us to improve our courses continuously. Staff are responsible for reporting
Please look out for notices around the complaints of discrimination, bullying
building and on the website. and harassment from both staff and
students.“

28
City Lit’s equal opportunities and race incorrectly entered, becomes out of date
equality policy or is confused with someone else’s data.

Our policy sets out how we meet
the requirements of the Disability What are we doing?
Discrimination Act (1995) and Race • We have a data protection policy with
Relations Amendments Act (2000) and clear guidelines, and staff training and
other relevant legislation. The policy awareness has taken place.
includes procedures for reporting and
• Forms used for recording your personal
dealing with discriminatory practice.
data, e.g. the enrolment form, explain
To support our policy: what your data is used for and contain
• We have an Equality and Diversity a data protection statement for your
Committee which meets regularly and information.
makes recommendations to the
Executive Team. Right to access information
You have the right to access certain
• We have focus groups that are set up
personal data that we hold about you.
to discuss areas of special concern
If you wish to exercise this right, please
(e.g. disability discrimination).
complete the City Lit request form for
• We provide regular training for staff Access to Personal Data (available from
on equality and diversity matters. the enrolment office) and send it to the
Services Contract Manager, IT Services,
Information we hold City Lit, Keeley Street, London
about you WC2B 4BA.
Data Protection Act 1998 –

Records management
how the Act helps you
City Lit has a records management
The Act gives you certain rights. It also
system whereby student information and
ensures that when we record and use
course details are kept on-site for the
your personal information, we must be
current academic year and the
open about how the information is used
previous academic year. At the end of
and follow the principles of “good infor-
this period student information is
mation handling” set out in the Act.
archived off-site for a further year.
Course information will be destroyed
Why does data need protecting?
after two years and student information
While there are benefits derived from
after three years.
the processing of your personal data,
There will be a charge of £50 to the
problems can also occur when data is

29
student for retrieval of information Contact: Clerk to the Governors

stored off-site. Electronic records are Tel: 020 7492 2598
kept for longer but may not contain the Fax: 020 7492 2736
same level of detail as paper records. denise.gill@citylit.ac.uk
Website Published information

We use cookies* on our website to If you want to know more about City Lit,
enable us to monitor the use of our site we issue:
and whether visitors are new or repeat
• An annual report.
users. We do not store personal informa-
tion. You can manage cookies by editing • Inspection reports on City Lit.
your browser preferences (check the • Results of the student satisfaction
advanced features). survey.
*Cookies are the files which enable us to • An annual summary of your comments
hold information on the times and dates from the ‘Tell us what you think’ form.
visitors have used our website.
• A course guide for the year and an
additional summer course guide.
Information available to you
• Email updates on new courses
Freedom of information (to subscribe just email
You are entitled to look at any City Lit marketing@citylit.ac.uk).
document, other than personal and
confidential files. For more details about • Our application for the Charter Mark,
your rights, please read the City Lit the award for excellence in public
Publication Scheme, available in our service.
Supported Learning Centre. • A publication celebrating our Adult
Learners’ Award winners.
Governors
• Online information at
City Lit has a governing body which in-
www.citylit.ac.uk
cludes people with specialist knowledge
and skills that are related to the work of
Contact:
the college. There are elected staff and
Marketing and Communications
student members. There are two student
020 7492 2672
governors who may be contacted c/o
the Clerk to the Governors.

contacts
Key staff contacts
“The tutor is brilliant at integrating

different levels.”

T’ai Chi
31
Contacts
Contacts
General college matters Learning support
Postal address: City Lit, Keeley Street, Study skills area, room M10
Covent Garden, London, WC2B 4BA Mezzanine floor, in the supported
learning centre
General enquiries, lost property 020 7492 2506
Reception Minicom: 020 7492 2746
Tel: 020 7492 2600 Fax: 020 7492 2748
Fax: 020 7492 2735 studyskills@citylit.ac.uk
Enrolment and enquiries Support with dyslexia

Enrolment office Tel: 020 7492 2507
Ground floor foyer dyslexia@citylit.ac.uk
Tel: 020 7831 7831
Fax: 020 7492 2735 Support with disabilities
infoline@citylit.ac.uk Access to Learning team
(email address is for enquiries only, Tel: 020 7492 2547
not enrolments) Minicom: 020 7492 2746
Fax: 020 7492 2748
Information and advice on accesstolearning@citylit.ac.uk
courses, fees and childcare
Information and advice shop, Deaf and disabled support
Ground floor foyer Tel: 020 7492 2722
Voice and Minicom: 020 7492 2500 Minicom: 020 7492 2746/7
advice@citylit.ac.uk Fax: 020 7492 2743
Library (supported learning centre) Counselling

Mezzanine floor Tel: 020 7492 2530
Library helpdesk: 020 7492 2666 dds@citylit.ac.uk
lc-enquiries@citylit.ac.uk counselling@citylit.ac.uk
Exam office
Tel: 020 7492 2574
exams@citylit.ac.uk

32
Receive regular email updates on Careers in care work
Contacts
course information, news, events Head of programme: Wendy McKaig

and promotions 020 7492 2526
Marketing and Communications care@citylit.ac.uk
020 7492 2672
Community outreach
Head of programme: Rachel Johnson
Building management and security 020 7492 2526
Facilities Manager community.outreach@citylit.ac.uk
Tel: 020 7492 2690
Computing
Duty manager Head of programme: Janet Truman
The duty manager should be called only 020 7492 2515
in case of an emergency. computing@citylit.ac.uk
Mobile: 07887 846350
Deaf education
Senior management Head of programme: Marian Grimes
Peter Davies, Principal Voice: 020 7492 2725
peter.davies@citylit.ac.uk Minicom: 020 7492 2746/7
Fax: 020 7492 2745
Nick Moore, Deputy Principal
deafedu@citylit.ac.uk
nick.moore@citylit.ac.uk
Drama, dance and speech
Joe Manifold, Vice Principal, Resources
Head of programme: Vivienne Rochester
joe.manifold@citylit.ac.uk
Tel: 020 7492 2542
drama@citylit.ac.uk
Programme areas
Many programme areas offer regular Health and movement studies
drop-in advice sessions. Please see page 020 7492 2622
2 of the full course guide for details. health@citylit.ac.uk
Access to higher education and return Humanities

to study Head of programme: Tabby Toussaint
Head of programme: 020 7492 2652
Anne Hartree humanities@citylit.ac.uk
020 7492 2610 Languages
freshhorizons@citylit.ac.uk Head of programme: Agnès Groleau
020 7492 2644
languages@citylit.ac.uk

33
Music
Head of programme: Janet Obi-Keller
020 7492 2630
music@citylit.ac.uk
Progress: courses for people with

learning difficulties
Head of programme: Duncan James
020 7492 2586
progress@citylit.ac.uk
Psychology, counselling and

personal development
Head of programme: Celia Levy
020 7492 2530
counselling@citylit.ac.uk
Skills for life (English, maths and ESOL

courses)
Head of programme: Annabel Steward
020 7492 2511
skills@citylit.ac.uk
Speech therapy
Head of programme: Duncan James
020 7492 2578 / 2579
speechtherapy@citylit.ac.uk
Teacher and management training

Head of programme: Wendy Moss
020 7492 2537
training@citylit.ac.uk
Visual arts
Head of faculty: Kate Wickham
Deputy Head of Faculty: Nick Doran
020 7492 2700 / 2703 / 2710
visualarts@citylit.ac.uk

appendix
City Lit code of conduct and
student disciplinary procedure
“The tutor is very encouraging and

also tactful in offering suggestions
for improving your work.”

Shakespeare auditions
City Lit code of conduct and 35
student disciplinary procedure
Appendix
Stages of the student disciplinary 2.2 Periods of days in this code are
procedure office working days. Office working days
are defined as Mondays to Fridays. It will
Stage 1 - Informal approach be assumed that documents sent by first
class post have been received within 48
Stage 2 - Programme Manager’s
hours of posting.
involvement
Stage 3 - Deputy Principal’s 3. Student entitlement

involvement At all stages in the disciplinary proce-
dures, students may bring a friend or
1. Scope and purpose colleague (but not a legal adviser) to the
1.1 This document sets out the code of interviews and will have the opportunity
conduct to which students are expected to give their views of the situation and
to adhere when admitted to City Lit. It raise any points which should be consid-
also sets out the procedure which should ered before our decision is made.
be followed where the code of conduct Where it is alleged that a criminal of-
is breached. fence has been committed, a legal advis-
1.2 Breach of the code of conduct may er may be brought, provided City Lit is
lead to disciplinary action being taken informed of the proposed representative
against a student and repeated breaches in good time for the meeting.
or a very serious breach may result in Students have the right at all stages to
permanent exclusion. see material that is kept on their file and
1.3 This code applies to all students and to request its removal if it is found to be
users of City Lit, and at all times during incorrect.
the year.
4. City Lit code of conduct/
2. Time periods obligations of students
Students must observe City Lit’s rules as
2.1 With the exception of the time
detailed below, breaches of which may
allowed for lodging an appeal, time peri-
result in disciplinary action being taken
ods stated in this code are guidance and
against students.
may be varied by the college in excep-
tional circumstances.

36
We expect students to: • Failure to follow the Health and Safety
Appendix
• Follow City Lit’s Health and Safety Regulations.

Regulations and behave in a way
• Conduct which prevents, obstructs
which does not put themselves or
or disrupts teaching, learning or the
others in danger.
administration of the business of
• Attend classes regularly and be on City Lit.
time (absence can result in courses
• Failure to follow the reasonable
being closed).
instructions of a member of staff.
• Study to the best of their ability and
• Smoking in a non-smoking area.
hand in any set work on time.
• Disorderly behaviour or the use of bad
• Respect all users of City Lit, whether
or abusive language.
students, staff, volunteers or members
of the public. • Causing damage to City Lit buildings,
equipment, books or furnishings.
• Behave in a way which respects the
needs of others to learn, teach and • Interference with software belonging
work. to or used by City Lit or misuse of
computer facilities.
• Respect the property of the college, of
staff and other students. • Drunkenness or the use of illegal
drugs.
• Help keep the building clean and tidy.
• Behaviour or language which is racially
• Respect City Lit’s equal opportunities
or sexually offensive or which is
policy at all times.
offensive to those with disabilities.
• Refrain from using mobile phones,
• Posting damaging or offensive
from taking photographs or video
messages, attacking staff or other
recordings in class.
students, on web-based networking
• Refrain from eating and drinking in sites.
class, with the exception of water.
• Violence or threat of violence.
5. Misconduct • Behaviour or language on or off the

The following are examples of behaviour college premises which may give City Lit
which are considered as misconduct and a bad reputation.
may result in disciplinary action being • Any illegal act on or off the college’s
taken. This is not a comprehensive list: premises which may harm City Lit.

37
Disciplinary action may be taken against The Principal has the power to suspend
Appendix
students whose behaviour is considered or exclude a student and can delegate
by the college to constitute misconduct. these powers to a senior member of
If this happens repeatedly or there is a staff.
single very serious violation, the student
may be suspended or expelled (see Use of college computers
Gross Misconduct below). City Lit has a duty to ensure its comput-
ing systems are only used for proper
Where students are seriously and appropriate purposes and also to
misbehaving and causing disruption minimise the effects of security incidents,
to the learning of others, they may be such as viruses. The use of computers
required to leave the classroom and/or may be monitored to ensure compliance
City Lit premises immediately. This with the following rules.
action by a tutor or other member of
You may use the college computers for:
staff dealing with the incident does not
constitute suspension or expulsion and • Activities associated with students
will not prejudice the subsequent han- finding a job, career development and
dling of the case, which will normally be access to courses under agreed tutor
under Stage 3 of the procedure. or management direction.
• Learning activities associated with

6. Gross misconduct
courses held by City Lit and attended
Any behaviour involving violence or the
by the student.
threat of violence, deliberate damage to
property, putting the health and safety
You may not use a college computer for:
of others in danger, disruptive behaviour,
bullying, harassment, intimidation, • Any activities which would be
dishonesty (including * breaching exam incompatible with the college ethos
regulations and theft) or any illegal and values.
activity is likely to be treated as ‘gross • Profit or gain-making activities not
misconduct’. These are only examples sanctioned by City Lit.
and not a complete list.
• Private or personal interests or business,
* As laid out in City Lit’s assessment
where such use is deemed to be
malpractice policy.
excessive or unreasonable, especially
in the use of internet or electronic mail
Gross misconduct will be dealt with
services.
under the third stage of the Disciplinary
procedures.

38
• Any illegal activities.
Appendix
• Seeking to gain unauthorised access

to resources.
• Wasting of resources (e.g. people,

consumables, capacity, computer).
• Alteration or destruction of the

integrity of computer-based
information.
• Compromising the privacy of users or

confidentiality of data.
• Downloading, storing, forwarding,

creating and/or viewing obscene
material.
• Electronic harassment of any kind e.g.

abusive, racist or sexist material.
• Playing computer games that involve

downloads.
• Propagating chain letters or junk mail,

unsolicited commercial or advertising
material.

index
“The course brought out

the best in the group.”

TV and radio comedy
40
A E
index
Accidents, reporting.............................. 20 Emergencies.......................................... 20

Advice................................................ 11,15 English, maths and ESOL................ 16, 17
Attendance............................................. 12 Enrolment................................................. 5
Auditions................................................ 11 Equal opportunities............................... 27
Awards.................................................... 25 Events ...................................................... 9
Exams........................................... 8, 18, 31
B
Bike racks.................................................. 7 F
Blind or partially sighted....................... 18 Facilities at City Lit................................... 5
Feedback................................................ 25
C Financial support
Cafe........................................................... 6 for your studies................................ 15, 16
Car parking............................................... 7 Finding your way around........................ 4
Childcare................................................ 16 Fire alarms and drills........................ 20,21
Code of conduct.................................... 35 Fire notices............................................. 21
Communication support....................... 19 First aid and emergencies..................... 20
Complaints............................................. 25 Flashing light alarm systems................. 20
Computers............................................. 37 Freedom of information........................ 29
Contacting us......................................... 31
Contents................................................... 1 G
Counselling............................................ 16 Governors.......................................... 26,29
Course evaluation by students............. 24
Course reviews (online) ........................ 24 H
Cycle racks............................................... 7 How to get involved.............................. 26
D I
Data Protection Act............................... 28 Information and advice......................... 15
Deaf, deafened or partially Information available to you................. 29
hearing, Support for.............................. 19 Interviews............................................... 11
Disabled students, Support for............ 17
Disciplinary procedure.......................... 35 J
Dyslexia, Support for............................. 17 Job seekers’ allowance......................... 16

41
L Stammering or dysphasia..................... 18
index
Learning difficulty, Support for............. 18 Statements of learning.......................... 13
Learning support................................... 17 Student bursary........................................ 9
Library................................................. 6, 15 Student focus groups ........................... 27
Loop systems......................................... 19 Student governor.................................. 26
Lost property....................................... 6,31 Student panels....................................... 27
Supported learning centre................ 6, 15
M Supporting your learning...................... 15
Mental health services, Users of........... 18 Surveys and questionnaires.................. 26
P T
Practical information .............................. 2 Telephones............................................... 6
Published information........................... 29 Term dates................................................ 7
Toilets........................................................ 4
Q
Transfers................................................... 8
Quality assurance.................................. 24
Trying out courses................................. 11
R
V
Race equality.......................................... 27
Visitors’ passes....................................... 11
Radio aids............................................... 20
Records management........................... 28
W
Refreshments........................................... 6
Waiting lists for full courses.................. 12
Refunds..................................................... 8
What you can expect............................. 23
Wifi.......................................................... 15
S
Safety...................................................... 20
Security..................................................... 6
Smoking.................................................... 6
Social media . .......................................... 9
Special classes for deaf adults.............. 19
Specialist resources............................... 17

City Lit
Keeley Street, Covent Garden,
London WC2B 4BA
Enrolment: 020 7831 7831
Switchboard: 020 7492 2600
Fax: 020 7492 2735
Email: infoline@citylit.ac.uk
Access: Fully accessible for people with

disabilities.
Other locations
A small number of City Lit courses take place at three other venues, all a short
distance from City Lit.
EC
7-11 Stukeley Street, London, WC2B 5LB
Photography Studio
9 Kean Street, London, WC2B 4AY
The Fashion Retail Academy

15 Gresse Street, London, W1T 1QL
Access: unfortunately all classrooms at EC are accessed via stairs.
The City Literary Institute, a company limited by guarantee, registered in England No. 2471686.
Registered office 1-10 Keeley Street, London WC2B 4BA. Registered Charity No. 803007

Your Guide to Studying at City Lit

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Your Guide to Studying at City Lit

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to studying at City Lit

Student handbook 2010 - 11

This guide is for you. As a learner at City Lit’s vision

Peter Davies CB CBE, Principal

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Read full course details Information available to you...................29

before enrolling.......................................11 Contacts.......................................... 30-33

If you would like information in Braille,

Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions

“The tutors are very dedicated, energetic,

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What do you want to do?

I want to check the term See page 7

I want course information Please pick up a

I want education advice to Information and advice See page 15

I want to know about Information and advice See page 15 & 16

I have a disability and want Access to learning See page 17

I am dyslexic and would like Dyslexia support See page 17

I want to talk about support See page 17

I’d like to talk to someone Counselling service See page 16

I want to know more about Library (supported See page 15

I want information about See page 8

I want to contact a Visit the departments See page 32

I want to know what to do in See page 20

I want to give you some See page 25

Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions

What’s at City Lit’s main site in Keeley Street?

6th floor Staff offices

5th floor Classrooms 505-509

4th floor Roof terrace

3rd floor Health and fitness studios 303-4

2nd floor Classrooms 202-3, 206-221

1st floor Classrooms 106-109, 111 – 116

Mezzanine Classrooms M01, M04-06, M10

Ground floor Reception

Please see back cover for a map to City Lit.

Facilities at City Lit

• Our Supported Learning Centre You can also enrol:

Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions

(Supported learning centre) give priority to wheelchair users and

Course enquiries Lost property

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Please check the start and end dates

Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions

We are unable to accept requests to

If you have difficulty with letting us know

Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions

“A useful, practical course

Joining the right course

Trying out courses Telephone advice

Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions

please call the relevant programme relevant department, or by ringing the

Join us on Facebook www.facebook.com/citylit and follow us on Twitter www.twitter.com/citylit

Joining the right course

Statements of learning: what are

For us, Statements of Learning are an

Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions

“The teacher’s approach is friendly,

Supporting your learning

You must: Courses to develop English and maths

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• Planning and drafting writing.