SAP WORLD TOUR 09 meets

3rd SAPience.be TECHNOLOGY DAY

Wily Introscope
Why this is an essential diagnostics tool for Systems
Administration of Java and ABAP Systems.

Graham Ward
SAP Technical Consultant,
CTAC Managed Services
SAP Lounge, Vilvoorde
June 3-4, 2009
 CTAC – Company Background

 BELGIUM
 THOROUGH FUNCTIONAL,
TECHNICAL AND BRANCHE EXPERTISE  THE NETHERLANDS  GERMANY

 RESULTS ORIENTED  550 CONSULTANTS

 IT AND BUSINESS CONSULTANCY

 SPECIALIST IN SAP ERP  EURONEXT

QUOTED

 PRAGMATIC  EXPERTISE > 8YRS

 SAP HOSTING 20.000 USERS

2
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 CTAC – Company Background

 MANAGED SERVICES  BUSINESS SERVICES  PROFESSIONAL SERVICES

 Application management,  Retail solutions  SAP NetWeaver, SAP

hosting and improvement Portal, integration with
 SAP logistics service for SAP systems
 System and network large enterprises
services  Management information
 Utility specialist with SAP BI

 Technical Service  CRM en SRM with SAP

Providers
 PLM cycle for capital-
 Professional Service intensive companies
Providers
 Training and change
management

• SAP All-in-One
 SME • SAP Business One
• SAP Logistics expertise for small and medium-sized companies
• Microsoft Dynamics CRM & Microsoft Dynamics NAV

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 Agenda

1. Wily Introscope
1.1. Background
1.2. Architecture
1.3. Use in SMD
2. Version 7.2 vs 8.0
2.1. User Interface
2.2. New Features
3. Tuning and Analysis
3.1. Where to start
3.2. What to look for
4. Summary
4.1. Advantages vs disadvantages

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 Wily Introscope - Background

Wily Introscope
 3rd party product from Computer Associates
 Independent Monitoring Tool (for SAP, Oracle, IBM Websphere, etc.)
 Bundled with Solution Manager 4.0
 Used by SAP Support for remote Java troubleshooting

 NetWeaver 7.0 gave customers “read-only” licence

 Introscope 7.1 => 7.2
 Manual installation
 Difficult to upgrade from SP to SP

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 Wily Introscope - Architecture

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 Wily Introscope - Architecture

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 Wily Introscope – Use in SMD

Solution Manager Diagnostics

 Wily Introscope is a core component
 Feeds information into SMD statistics used in E2E monitoring
 Basis for Java Stack analysis
 Used by SAP Support for remote troubleshooting
 Used in Early Watch Reporting
 Information about Heap Memory/Thread usage

 Start Wily Introscope directly from SMD

 Webview
 Workstation

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 Wily Introscope – Use in SMD

Workstation
 What does it monitor?
 Standard Java and J2EE Components
 Enterprise Portal
 Process Integration
 MDM
 Back-end Connectivity ……

 Features
 Console
 Investigator
 Historical Query
 Trace Session
 Live Error Viewer
 Report Generator

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 Agenda

1. Wily Introscope
1.1. Background
1.2. Architecture
1.3. Use of Wily inside SMD
2. Version 7.2 vs 8.0
2.1. User Interface
2.2. New Features
3. Tuning and Analysis
3.1. Where to start
3.2. What to look for
4. Summary
4.1. Advantages vs disadvantages

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 Introscope Version 7.2 vs 8.0

User Interface
 7.2
 Based on preconfigured templates
– J2EE
– WebDynpro
– Portal
– OS information
– Garbage Collection
– XI
 Drill down to lower level of detail

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 Introscope Version 7.2 Webview

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 Introscope Version 7.2 Webview

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 Introscope Version 7.2 vs 8.0

User Interface
 8.0
 Still based on preconfigured templates, extended
– Portal, J2EE, ABAP, PI
– MDM, Duet, ….
– Web Services …
– Web Dispatcher, TREX ….
– ……
 Drill down to lower level of detail
 Extended Help available on all fields/views

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 Introscope Version 8.0

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 Introscope Version 8.0

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 Introscope Version 8.0

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 Introscope Version 7.2 vs 8.0

Existing Views
 Investigator
 Easy drill down
 Search capabilities
 Error/ Trace view
 Live Error Viewer
 Selection based on user, system, time, etc.
 Historical Query Viewer
 Select individual records from history for analysis
 Transaction Trace Viewer
 Create trace file based on selection and drill down per record
 Report Generator
 Create standard analysis reports based on templates

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 Introscope Version 7.2 vs 8.0

Investigator

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 Introscope Version 7.2 vs 8.0

Live Error Viewer

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 Introscope Version 7.2 vs 8.0

Historical Query Viewer

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 Introscope Version 7.2 vs 8.0

Transaction Trace Viewer

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 Introscope Version 7.2 vs 8.0

Report Generator

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 Introscope Version 7.2 vs 8.0

New Features
 8.0
 New Look and Feel
 Extensive list of monitored components
 Support for all new SAP NetWeaver components
– PI 7.1
– CE 7.1
– Web Services
 More efficient memory management
 Extended monitoring capability for data traffic
 Automated installation of agents from Solution Manager

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 Agenda

1. Wily Introscope
1.1. Background
1.2. Architecture
1.3. Use of Wily inside SMD
2. Version 7.2 vs 8.0
2.1. User Interface
2.2. New Features
3. Tuning and Analysis
3.1. Where to start
3.2. What to look for
4. Summary
4.1. Advantages vs disadvantages

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 Tuning and Analysis

Where to start
 7.2 or 8.0
 Console
– Template overview
– Drilldown
– Visual ‘scanning’ of information

 Investigator
– Easy selection
– Search capabilities
– Summary screens
– Drilldown

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 Tuning and Analysis

What to look for …

 Troubleshooting
 Unusual Activity
 Make use of trend analysis
 Select date/time range and drill down
 Use search features
– iViews
– Threads
– ‘Own’ code (e.g. logon module)
 Make use of trace analysis/live error viewer if problem ongoing

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 Tuning and Analysis

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 Tuning and Analysis

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 Tuning and Analysis

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 Tuning and Analysis

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 Tuning and Analysis

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 Tuning and Analysis

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 Tuning and Analysis

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 Tuning and Analysis

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 Tuning and Analysis

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 Tuning and Analysis

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 Tuning and Analysis

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 Tuning and Analysis

What to look for

 Tuning
 Trend analysis pre- and post-change
– Analyse ‘current’ situation
– Identify parameter changes
– Make change
– Analyse ‘new’ situation
 Immediate visual indication of positive/negative effects
– Use as basis for further corrections if necessary

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 Tuning and Analysis

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 Tuning and Analysis

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 Agenda

1. Wily Introscope
1.1. Background
1.2. Architecture
1.3. Use of Wily inside SMD
2. Version 7.2 vs 8.0
2.1. User Interface
2.2. New Features
3. Tuning and Analysis
3.1. Where to start
3.2. What to look for
4. Summary
4.1. Advantages vs Disadvantages

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 Summary

Advantages
 Superb visual interpretation
 Excellent drill down capabilities
 Wide-range of SAP NetWeaver components
 Integration in SMD
 ‘Free’

Disadvantages
 Understanding and interpretation of what is shown
 Preconfigured templates
 Response for selection of large range of data
 Wily JVM (Enterprise Manager) also needs tuning!

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 Summary

Not just for JAVA….

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 Summary

Also for ABAP (1)….

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 Summary

Also for ABAP (2)….

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 Thank you!

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