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INTRODUCTION
1.Opportunities
A. Airasia get support from Malaysia government
- Malaysia government supported the establishment of Airasia to help the under-
used Kuala Lumpur International Airport. Airasia can provide an alternative flight
to travel to Bangkok by using Senai Airport in Johor which is a transport hub to
rival Singapore.
2.Challenges
A. Indonesian Culture
-Food and beverage is expected by Indonesian as part of service to the
passengers. Indonesian is unlikely to carry light and minimum as what Airasia is
offering.
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C. Minimum air-fare rates
-Thailand’s regulation that sets minimum air-fare rates
3. Success factor
A. Low cost per average seat kilometer
-Airasia has been able to achieve a cost per average seat kilometer (ASK) of 2.5
cents and it is half of Malaysia Airlines and Ryanair. The operating cost of Airasia
is dropped drastically as it is using the second-hand aircraft.
CRITICAL ANALYSIS
As the Shin Corp owned by the family of Thailand’s prime minister, it could be
opportunity and threat to Airasia. Shin crop has the financial power and information
technology and telecommunication and this means Airasia has risk to compete with
them.
Besides that, minimum air fare rate will affect the price setting of Airasia especially
offering a lower cost.
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By rejecting or not approving, it saves the business of Changi Airport because it will
abandon the use of Changi Airport or else they will suffer from a higher cost.
A low cost airline has many features such as ticketless travel, online ticket sales, no
international offices, no frequent flyer points, no club lounges and use of secondary city
airport. With all of these features it can make its air fare affordable and lower down its
operational cost and fulfill its everyone can fly.
RECOMMENDATION
I recommend Airasia to increase its brand image. This is critical as this place the
position of the company in their customer’s opinion. They could add something or
service that is unexpected or in the other word value-added to passengers such free
drinks or similar things.
Besides that, Airasia should target the medium class of passenger rather than lower
class. This will increase their sales and expand their business
CONCLUSION
As a conclusion, Airasia could still improve their operation and management by looking
into the value-added.
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