“Customer Satisfaction –A survey on

non users of Current Accounts”

Project Report

Submitted to HDFC Bank, by the Students of Islamic University Of science

And Technology pursuing Masters in Business administration (MBA), in the
partial fulfillment of requirements for the winter Internship

By
Mudasir Bashir Wani (R.No. 30)

Under the Supervision of

Mr Adil Khan
Assistant Branch Manager
(HDFC-Karan Nagar)
 Table of Contents

S no. Contents Page No.

Chapter 1 History Of Banking in India 1-8

Chapter 2 Structure of Banking Industry 9

Chapter 3 Scheduled Banks in India 10-11

Chapter 4 Vision, Focus, Consolidation and Future of Banks in 12

India
Chapter 5 Executive summary 13

Chapter 6 HDFC Profile 14-38

Chapter 7 Current Account Survey 39

Chapter 8 Research Methodology 40

Chapter 9 Data Analysis

Chapter Findings, Conclusion & Recommendations

10
Chapter Annexure
11
Chapter Bibliography
12
 CERTIFICATE
This is to certify that the project work entitled “Insurance for apple
Orchards”, undertaken at HDFC Bank is a bonafide work carried out by
Mudasir Bashir Wani in the partial fulfillment for the award of degree of
Master’s in Business Administration of the (School of Business Studies)
Islamic university of science and technology during the academic year
2010-11. The project report has been approved as it satisfies the academic
requirements.

HOD MBA Department Project Coordinator

Dr. PERVEZ MIR Mr. Adil Khan
 “DECLARATION”
We hereby declare that the project work entitled “Customer …..” submitted
to the HDFC bank, is a record of an original work done by, Mudasir Bashir
Wani under the guidance of Mr Adil Khan Executive strategic & business
development, The Jammu & Kashmir bank, and this project work has not
performed the basis for the award of any Degree or diploma/ associate
ship/fellowship and similar project if any.

Mudasir Bashir Wani

Place: Srinagar
 “ACKNOWLEDGEMENT”
We are highly thankful to Almighty Allah for giving us a chance to do the
project and providing us the courage for completing it successfully.
There are a lot of people we are obliged to, for the support they
provided us during the project work. Hereby we would like to express our
gratitude to all of them, but we would like to mention some of the names
with special care.
We would like to express our sincere gratitude to The Jammu &
Kashmir Bank in general and to Mr Adil Khan Executive strategic &
business development of the Jammu & Kashmir bank in particular for
providing us the wonderful opportunity to do a project in an esteemed
organization.
We would also like to record our profound thanks to the entire Faculty
of THE SCHOOL OF BUSINESS STUDIES, Islamic University of Science
And Technology, for their relentless support, help and cooperation.

Mudasir Bashir Wani

 “Dedication”
The success of this Endeavour is directly attributed to our beloved institution
(Islamic University of Science and Technology) and Dr Parvez Mir (Head,
SBS- family) for his generous support and enthusiasm and who has always
been a source of enlightenment.
Finally, our hearty thanks to our beloved parents and some other people
with whose love blessings, guidance, suggestions and encouragement, we
could come up to this stage.

Mudasir Bashir Wani