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SPECIAL FEATURE
“Next level of Excellence”
Show me the money
Executive Panel
Workshop
Roger joined Vodafone in 2002 as Quality Director. His current role involves leading Process Management, Process
improvement, 6 sigma and Service Quality for Vodafone UK. His previous work in Quality Improvement covers the
financial services, steel, aerospace and chemical industries in the USA, Japan and Europe. He is a frequent speaker
at internationalQuality Conferences. He is a fellow of the IQA, has been a Senior Assessor for the European and
British Quality Awards for10 years and a fellow of the Royal Statistical Society. He is also a member of the Board
of the British Quality Foundation and Midlands Excellence
Mark McGregor
Author & Performance and Coach
An internationally acclaimed speaker, Mark has wowed audiences all over the world with his unique approach
to blending business, process and people skills. Mark’s broad skill base and vocal talents help to bring fun to the
more serious aspects of business. He has variously been described as a „Master of Mindset“ by IQPC and as a
„BPM Guru“ by industry analysts GartnerGroup. More recently Mark has continued to further develop his NLP
skills and as a Licensed Master Practitioner he is currently undergoing additional training with the Society of NLP
to become a licensed coach.
• After the workshop Special Social and Networking Activity Touring Lisbon
• Unforgettable Night City Sightseeing
• Tour Highlights
Monuments to the Discoveries, Typical Portuguese Restaurant, Fado & Folkloric Dances, Lisbon Bridge
DAY 1 SEPTEMBER 16 ,2010 12:20 Interactive Panel Discussion
The audience has an opportunity to ask questions and open an
8:30 Registration and Coffee interactive discussion with the speakers from the afternoon session
13:00 Luncheon
9:00 Opening remarks from the chair
9:10 KEYNOTE The Need To Change The Way We Gunnar Collin, SEB
Change Head of Strategic Vendor Management, Strategy and
• Change starts with an end - letting go of old ways and old Business Development, Group Operations
identities
• Change is situational - stop worrying about the outcome 15:40 Afternoon tea and networking
and focus on the psychological aspects of the transition
• Transition is where change happens - replace old and
maladaptive habits with new ones better adapted to new 16:20 CASE STUDY Evaluating the Effectives of your
realities Processes
• Change ends with a new beginning - people are reoriented
and renewed to a new sense of purpose that makes the • Assessing the costs and benefits of BPM in order to set
change real and sustainable achievable business objectives
• Identify ROI opportunities in business processes
Brenton Harder, Credit-Suisse • Managing and measuring lead time between investment
MD COO Division and ROI on BPM systems
• Q&A
9:50 Are Your BPM Projects Missing the Key Ingredients?
While BPM has the ability to completely transform Luis Miguel Mourao Grincho, Glintt, GM
organizations, to date many programs seem to have missed
the big potential. It is easy to talk of creativity and innovation, 17:00 Interactive Panel Discussion
of reduced costs and greater agility, but what does it take? The audience has an opportunity to ask questions and open
For most organizations it is still a case of “people performing an interactive discussion with the speakers from the afternoon
processes produce profit.” In his presentation Mark McGregor session
seeks to demonstrate how the focus on the key differentiators
of truly successful organizations, and how you can easily make
the changes to enable you to replicate their success. 17:20 Closing remarks from the chair
• Generating Greater Management Buy-in for Process
• Change Your Focus to Change Your Results
• Understanding the The Process of Change Speakers and delegates are cordially invited to attend a
• A 7 Step Model for to BPM Success
Mark Mc Gregor, Author- Mark McGregor Networking Cocktail Reception
Author, Speaker, Coach
9:50 CASE STUDY Context for Change Six Sigma by any Other Name
Incorrectly positioned change initiatives can tackle
14:30 CASE STUDY Use of Lean Thinking in a
symptoms rather than root causes. In order to plan
and manage change holistically as an overall portfolio, Production Environment and the Challenge
engagement of leadership and the entire workforce is & Rewards of Being Able to Apply this to a
essential, but not an easy task. Mark’s presentation will Banking Environment
address how the Continuous Improvement initiative within • Applying lean thinking in a banking environment
British Airways is positioned and has evolved over time with
• Organizational designs that will eliminate waste and
the goal to be the most effective and demonstrating value
maximize capacity usage,
to shareholders.
• Leveraging technology
• how can large scale transformation work across multiple
• Q&A
business functions?
• achieving the right balance between central and local Baris Ertan, Garanti Bank, VP of Quality
control
• engaging at all levels 15:10 „Transformation - by Definition“
• driven from the top or built from the bottom up ? Many words are used to describe transformation and
Against a background of turbulent times across the airline continuous improvement. This talk will define them and
industry – how is the focus maintained on strategic change show how 21st century management systems integrate
when cost and structural pressures dominate the agenda ? them. It will also highlight the plethora of opportunities
Mark Roper, British Air opened up ... and the challenges ahead.
Head of Performance and Continuous Improvement David J.Clift, Author, Speaker, Coach