Kelly Hale

P. O. Box 440544
Houston, TX 77244
281-935-7542
kelly_hale@att.net
Objective
To secure a position with a well established organization with a stable environm
ent that will lead to a lasting relationship in the Healthcare field.
Summary of Qualifications
• Self-starter; motivated and capable of adapting to any situation in a profession
al manner
• Initiative and drive to implement/complete multiple projects in a timely, accura
te and consistent manner.
• Possess strong organizational, developmental, verbal and written communication s
kills.
• Proven Relationship Builder: Understand that sales happen from positive, long-t
erm relationships with customers and continued, pro active, behaviors towards
them.
• Assumes ownership and takes responsibility.
• Feels sense of responsibility towards customers and company
• Operate as if this is my own business.
• Persistence to stay in contact with prospective customers
• Team Oriented: works well in cross-functional team environment
• Abilities required to manage and motivate a team
• Has the ability to address and diplomatically resolve inter-personal conflict
• Durable: Able to operate in adverse and challenging work environments
• Progressive in thinking, planning and reaching goals
• Possess a solid and unwavering belief in ethics and honesty

Professional Experience
Compassion Senior Care Nov 2007-Present
Area Manager/Director of Marketing/ Administrator- Houston Metropolitan Market
Responsible for creation and implementation of marketing plan for a start-up Per
sonal Assistance Service (PAS) company. Target companies are hospitals, home he
alth care agencies, hospice agencies and rehabilitation facilities. Serve as Ad
ministrator/Scheduler/Human Resource Supervisor on all operational issues includ
ing Client supervision and satisfaction.
Caring Senior Service Nov 2006-Nov 2007
Area Director/Business Development Manager- Houston Metropolitan Market
Promoted to troubleshoot and oversee operations of multiple offices – see descriptio
n of responsibilities below. Responsible for expanding client base and revenue.
Train and direct area marketers. I was responsible for increasing the gross n
umber of service inquiries by identifying referral source targets, cold-calling
new prospects, maintaining and enhancing relationships with existing referral so
urces.
Caring Senior Service July 2003–Nov 2006
Administrator/Business Development Manager-West Texas Region
Managed all aspects of personal assistance service; recruiting, hiring and ongoi
ng supervision of all administrative and field personnel (50-60 employees), mark
eting to hospital case managers & discharge planners, social workers, home healt
h companies, hospice care providers, rehabilitation centers in 11 county area, a
dmit clients to service and ensure service standards are met/exceeded (60 client
s), conduct audits to ensure Texas Department of Human Services compliant, billi
ng/collection and payroll. Troubleshoot branch offices when requested by Owner.
Generated 1.54M gross revenue, increased and maintained a 50+% profit margin wi
thin 40 months.
American Foundation of Thyroid Patients 1993-July 2003
Founder/Executive Director
Coordinate and managed all aspects of a non-profit organization
- Marketing efforts including membership and special events
- Implement educational programs for the public
- Interrelate with members of the healthcare community including physician
s, surgeons and other providers
- Newsletter editor (compile and disseminate scientific advancements and m
edical studies relating to thyroid disease to the lay-reader)
- Source and secure medical professionals for speaking engagements and sem
inars
- Direct the website developer
- Respond to patient inquiries relating to diagnostic and treatment proced
ures
- Coordinate all aspects of clinical screening programs and public awarene
ss campaigns
- Guest speaker at community health events
- Recruit and coordinate Medical Advisory Council members comprised primar
ily of Baylor College of Medicine physicians, members of the Board of Directors
and volunteers

Education
Continuing education courses at Houston and Katy Community Colleges
Texas Home Care Conference C.E.U.’s - 2004/2005/2006
Computer Skills
Windows XP; MS Office 2000; Word, Excel, Publisher, Power Point, Visitrax (home
health software), Quicken, Outlook and Internet
Civic/Volunteer Experience
Vice President – Board of Directors of Spinnaker Cove Condominium Homeowners Associa
tion
Founder and continuing active volunteer since inception 1993 - American Foundati
on of Thyroid Patients (501c3 IRS non-profit)

References Available Upon Request