BETH FERGUSON

26651 Avenida Arivaca

Mission Viejo, Ca 92691
Phone: 949-770-5901
Email:
OBJECTIVE
Analytical, results-oriented, exceptional Professional with proven success in s
treamlining procedures, improving and increasing efficiency through effective bu
siness strategy. My extensive experience will show my talents and abilities in m
anagement, decision making and leadership. I am seeking a position where my skil
ls can be utilized in order to increase productivity in the organization, along
with an outstanding result to the bottom line operation.
Professional Leader
Creative and innovative
Achieve consistently high results
Analytical Thinker
Strong Administration Skills
WORK HISTORY
Apr 2004
to
Aug 2009 Administration Manager/Operations Manager â Claims Admin
Zurich North America
Brea, Ca 92821
Successfully managed the administration operation of the claims organization, al
ong with managing local and remote staff members. This includes daily operation
of mailroom, records management, supply room, financial reporting, budgeting, in
terviewing and hiring staff, training, motivating and processing performance eva
luations. I have strong leadership skills, and am focused on the success of the
operation. I have earned the respect of the executives consistently, due to my t
ime management skills, organizational skills, and working as a team with all my
business partners. I coach, direct, train, assign and evaluate staff team member
s in the performance of a variety of administrative tasks.
Consistently deliver high level of customer service, both internal and exter
nal
Consistently deliver positive audit results with Ernst & Young; PriceWaterho
use Coopers
Successfully manage administrative team members
Create and implement successful office workflows and procedures
Display a high level of expertise
Make decisions with confidence
Effectively delegate responsibilities
Demonstrate a strong personal commitment
Communicate high expectations
Excel in training, leading and motivating
Demonstrate strong dynamic leadership skills
Consistently demonstrate ability to achieve desired results
Effectively handle constant change
Demonstrate high level of administrative competence
Understand the importance of policies and procedures
Sep 2002
to
Apr 2004 Workers Compensation Claim Assistant
TriStar Insurance
Irvine, Ca
Supported the technical staff in achieving successful administration results.
 Demonstrated successful administration skills
Consistently demonstrated talents in customer service
Consistently delivered assignments timely and accurately
Due to these strong abilities, promoted to technical staff member
Sep 1982
to
Dec 2001 Administration Supervisor
Reliance Insurance
Irvine, Ca
Successfully supervised the administration staff in Claims Construction Defect,
Workers Compensation, Property, General Liability and Auto lines of business, in
cluding remote locations. This includes managing the mailroom, reception area, d
ictation unit, financial reporting, budgets, claims clerical staff, hiring, moti
vating, processing performance evaluations, budget planning. I was recognized as
employee of the year, earning an additional bonus.
EDUCATION
Sep 1973
to
Jun 1977 Walled Lake Western High School
Walled Lake, Mi
High School Graduate - Business Administration
SOFTWARE/SYSTEM SKILLS
Microsoft Word, Excel, Type 75 wpm