INFORMATION TECHNOLOGIES (IT) SUPPORT FOR

KNOWLEDGE MANAGEMENT (KM) IN SOCIAL SERVICES

SYSTEMS INOVATION (SSSI).

Ndabilinde F.J.

Scientific Supervisor:–Prof. Solovyova E.O.

Kharkov National University of Radio Electronics
(61166, Kharkov, 14, Lenin Ave., Social Informatics Department,
Tel. (057) 702-15-91),
E-mail: si@kture.kharkov.ua, augustinejac@yahoo.com.
One of the main roles of Information Technology (IT) in Knowledge
Management (KM) programs is to accelerate the speed of knowledge
collection and dissemination, creation, storage, transfer. KM tools intend to
help the processes of collecting and organizing the knowledge of groups of
individuals in order to make this knowledge available in a shared base. The
objective of this article is to show how KM tools, KM solutions such as
intranet systems, Electronic Document Management (EDM), groupware,
workflow, artificial intelligence-based systems, Business Intelligence (BI),
knowledge map systems, innovation support, competitive intelligence tools
and knowledge portals contributes to the processes of SSSI.

The innovation of social services systems is the most knowledge-

intensive organizational processes. Considering social services systems as
any organizations/ institutions such as Health-Care, Financial institutions,
soft/hardware-Technical-Organizations, Security Systems, problem-solving
oriented systems and researchers…etc their improved
performance/productivity is accompanied by the good use of KM tool and
KM solutions which are the results of IT. For example, Computerized KMS
such as EDM, Data Warehouses (DW) are intended at providing a corporate
memory, that is, an explicitly representation of the knowledge and
information in an organization (a sort of knowledge base) and mechanisms
that improve the sharing and dissemination of knowledge by facilitating
interaction and collaboration. KM software is considered to be a kind of
software that supports any of the three basic KM processes [1]: generation,
codification and transfer. Knowledge Intensive Organizations have realized
that a large number of problems are attributed to un-captured and un-shared
product and process knowledge, as well as the need to know ‘who knows
what’ in the organization, the need for distance collaboration, and the need to
capture the knowledge and lessons learned and best practices. These
realizations have led to a growing call for knowledge management (KM) [2].
Consider the figure below.
 Figure 1- IT support for KM in SSSI overview

CONCLUSION:

An effective use of IT has a greater support for the KM and hence the
processes of social services systems innovations. Knowledge items that an
organization needs to manage have different forms and content. They include
manuals, correspondence with vendors and customers, news, competitor
intelligence, and knowledge derived from work processes (e.g.
documentation, proposals, project plans, and post-mortem analyses) in
different formats (e.g. text, pictures, audio, or video). The amount of
information and knowledge in a modern organization that needs to be
captured, stored and shared, the geographic distribution of sources and
consumers, and the dynamic evolution of information make the use of
technology support not an option, but a necessity[2].

REFERENCES

1. Davenport, T. and Prusak, L. (1998), Working Knowledge: how

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