Professional Documents
Culture Documents
port city of Chittagong. The Bank increasingly invested in people, technology and premises as its
business grew in relation to the country's thriving economy.
1.0 To offer our customers a greater banking convenience, we have introduced many modern
banking facilities that include:
e-Statements.
Account Services
View your account information, download and print your account statement, request a
cheque book, request an account statement by mail and ascertain the status of chaques
you have issued.
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Fund transfers
Transfer funds between your own accounts. You can also set-up standing orders to
make the fund transfer process simpler and save time.
Payments
Make your credit card payments from your Standard Chartered Bank account.
Card services
With iBanking you can view your complete Credit Card details. You can view your
Credit Card statement, determine the minimum amount due, request for a credit limit
increase and even make an online card payment.
Personal update
Change your password as and when you want to.
Evening Banking with withdrawals as well as deposits and extended banking hours (6
p.m. to 8 p.m.) facility at selected branches (Gulshan, Dhanmondi? Rd. 2 & 5, Uttara)
in Dhaka and (Nasirabad) in Chittagong.
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Standing order instruction
Transfer funds between Standard Chartered branches in Bangladesh instantaneously
Locker services (Subject to availability)
Standard Chartered Bank is the first bank in the country to offer automated 24-hour Phone
banking service. Our phone banking services include….
balance enquiry,
fund transfer,
change of TIN,
chequebook request,
statement request,
foreign currency exchange rate etc.,
Which are available through telephones from the comfort of home, office or car?
We are entitled:
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To charge you fees and charges for the Service; and
To change those fees and charges from time to time
by giving you at least 30 days notice. If we give you such a notice, you will not have
to pay any proposed increase so long as you cancel your use of the Service during the
30 day notice period. However, your continued use of the Service after the 30 day
notice period shall be conclusively deemed to be your acceptance of such changed
fees and charges.
The charge for debit card is tk.600+VAT annually.
ATM
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BRAC Bank Direct Internet Banking
Phone Banking.
SMS Banking.
Evening Banking.
Mini Statement
Easy to use
Balance Inquiry.
Account Statement.
Loan Information.
Balance Inquiry.
Transaction Details.
Product Information.
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Only Bank account holder can get all this service
In Evening Banking they just provide only cash transaction. The main purpose of the Evening
Banking is to hold the customer & provide efficient services to the client. They started their Evening
Banking in September 2006. They are in 2nd position in phone Banking. Evening Banking is not
available in Mitijheel & Rampura Branch.
The charge for their Debit Card (ATM Card) is tk.400+490 annually.
2.6 Achievements
» Fastest growing bank in the country for the last two years
» Leader in SME financing through 350 offices
» Biggest suit of personal banking & SME products
» Large ATMs (Automated Teller Machine) & POS (Point of Sales) network
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Wherever, whenever always stay with your Bank you can always access your Dhaka Bank
accounts through internet & SMS Banking services. Now experience the new height of
excellence in Banking.
Dhaka Bank has again landed its mark in Modern Banking arena by Introducing Internet &
SMS Banking to add to its wide range of other Banking products.
All accountholders of Dhaka Bank are eligible to apply for Internet & SMS Banking
You can enjoy a wide array of services through Internet & SMS Banking. Following are the
glimpses of the facilities:
Fund Transfer.
The charge for Debit card (ATM Card) is tk. 550 including VAT
The Hongkong and Shanghai Banking Corporation (HSBC) Ltd. The HSBC Group, one of the world's
largest banking and financial services organizations, had its beginnings in Asia more than 130 years
ago. The Group has some 9,500 offices in 79 countries and territories in Europe, the Asia-Pacific
region, the Americas, the Middle East and Africa.
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Connect and take control
Phonebanking is our 24-hour
automated telephone banking
service. With this fast,
convenient and secure service, your banking is just a phone call away.
Order statements;
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This service is only available on Dhanmondi & Gulshan Branch. Any of the accountholders
of the HSBC can take this service from that particular branch.
Online service is available there but no accountholder can’t able to transect through the
Internet.
4.3 Charge:
• If the below 50,000 then the service charge will tk. 402.5.
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Dutch-Bangla Bank believes in its uncompromising commitment to fulfill its customer needs
and satisfaction and to become their first choice in banking. Taking cue from its pool
esteemed clientele, Dutch-Bangla Bank intends to pave the way for a new era in banking that
upholds and epitomizes its vaunted Marques "Your Trusted Partner".
..........Internet Banking
DBBL Data Center is equipped with world’s number ‘one’ networking equipment
from CISCO, such as switch, router and PIX firewall. The internet user will only be
able to access the Internet Banking if he is allowed by two firewalls- such as Check
Point Firewall and CISCO Firewall. These firewalls will only allow the http and https
traffic.
DBBL’s Internet Banking web server is certified by 128 bit data encryption SSL
(Secure Socket Layer) server certificates issued by VeriSign. Inc, USA. So when a
customer hits our web site, the web browser automatically checks that the certificate
of the server and the public ID are valid. Then his request will be executed with high
level encryption.
Login ID of internet banking is mapped with the Customer ID, so there is no change
to get other account with his Login ID.
Transaction Limit has been set with each Login ID. So customer can do daily certain
amount of transaction which has been specified in the account product.
Customer’s Login ID of the Internet Banking and his password will be printed in
security PIN mailer and sent to the customer, so that he could only access his account
with proper authentication.
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5.2 Internet Banking Features
The following are the Internet Banking Features for DBBL’s Retail and Corporate
Customers:
Account Summary
The Customer will be able to view the list of Current, Saving, Term Deposit and Loan
accounts with the current balance.
Account Details
The Customer can choose a particular account and see the account details including
unclear fund, limit, interest accrued etc.
Account Activity
The customer can see or print his transaction activity in a given account for a
particular period.
Transfer Funds
The customer can transfer funds from one of his accounts to another of his accounts
within the bank.
The customer can transfer funds from one of his accounts to another customer’s
account within the bank.
Pay Bills
The customer can pay his utility bill (like Electricity, WASA, GAS, Telephone,
Mobile, ISP etc.)
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Standing Instructions
The customer can setup, modify or delete standing instructions for transferring fund
from one of his account to another account (his account or 3rd party).
The customer can open a term deposit by transferring funds from one of his current or
savings accounts with the bank. He can also modify the TD and redeem / part-redeem
it.
Loan Repayments
The customer can make payment of the loan installment from his CASA account.
Statement Request
The customer can make a request for account statement for a required period. The
bank will manually service this request.
The customer can choose an account and enter the Cheque number for which the
status should be viewed.
The customer can query on the interest rates on CASA & Term Deposit Products.
The customer can query on the Foreign Exchange (FX) Rates using this function.
The customer can buy a refill number for his pre-paid mobile phone or ISP link.
Change Password
The customer can change his Internet Banking Password using this function.
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5.3 CHARGES
Charges are subjected to change from time to time at DBBL’s discretion.
DBBL reserves the right to change and recover from the User relevant service
charges, as may be fixed time to time. The User hereby authorizes DBBL to recover
such charges from his/her account(s).
The charge for Debit card is annually tk. 200+VAT.
Online Banking Charge is annually tk.400+VAT
ADVANTAGES
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Advantages of SMS Banking
Fund Transfer.
Order statements;
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Pay bills to pre-designated third parties in local currency;
The advantage of SMS, Phone, Online & Evening Banking is more or less same in every
bank. But their service charge is different. In every bank there is no service charge for SMS
banking.
7.0 Comparison among the charges of Debit Card & Online banking:
1200
1000
800
200
0
HSBC SCB BRAC DBBL DHAKA
8.0 Recommendation:
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The service is not costly for the customer as well as for the Bank.
Which Bank’s are most popular bank in our country, they need to expand their
service.
The average earnings of Bangladeshi peoples are low. For that reason most people are
not afford to pay their service charge.
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