Objective: -

The objective of the work “Industry survey on Enterprise

resource planning system implementation” is to:-
1. Understand the capabilities and limitations of
various commercial ERP Packages.
2. See the level of awareness in Indian industry in
respect of their utility of the latest ERP Packages for
global competitive business.
3. Get awareness about Computerization level in the
industry.
4. Know expectations of industry from ERP Packages
like reduction in inventory, reduction in lead time, on
time delivery, coordination among various
departments, information flow etc.
5. Get an understanding of problem related to ERP
Packages implementation like philosophy of ERP
Packages, training program, organization, insufficient
vendor support. Identify critical success factors for
successful implementation of ERP Packages.

Questionnaires:-
1. How would you describe your organization
business/Customer?
(a) Engineering
(b) FCG
 (c) Pharmaceutical
(d) Electrical
(e) Chemical
(f) Any Other
2. Do you believe that IT is one of the resources to be
managed by the Organization?
(a) Yes

(b) NO

3. Do you believe that IT helps an organization:-

To build competitive advantage in the business.
(a) Yes
(b) No

4. To improve customer services.

(a) Yes
(b) No

5. What was the company level of computerization

before ERP implementation?
(a) Information island
 (b) MRP
(c) Others, Please Specify

6. How much time required for the decision to

implementing and acquiring the ERP Software?
6 months

7. Whether the software purchased or developed in

house?
In-house developed

8. What are the important factors concerned in

Choosing ERP Packages?
(a) Price
(b) Function Provided
(c) ERP Vendor
(d) Support Provide by the vendor
(e) Any Other, Please specify

9. How much money (Approximately) spent on ERP

Project?
10.Whether BPR activity is over in your Organization?
(a) Yes
(b) No

11.Will your company undergo BPR if required for

implementation of ERP?
(a) Yes
(b) No

12.Types of manufacturing environments in your

company?
(a) Continuous
(b) Discrete
(c) Process
(d) Assembly
(e) Combination

13.What is the estimated period (in months) for setup

and implementation of ERP?
 (a) 10 months
(b) 10 - 20 months
(c) 20 - 30 months
(d) More than 30

14.How much time (in months) it took for employee

training to understand and gain skill using ERP?
(a) 1 – 2 months
(b) 3 – 4 months
(c) 5 – 6 months
(d) More than 6 months

15. (a) Please give information on the composition of

the project team for implementing ERP Project?
I. General Manager level
II. Deputy Manager level
III. Senior Manager level
IV. Any other, please specify
(b) What is the size of the project team for
implementing ERP System?
I. 1 – 4 members
 II. 4 – 8 members
III. 8 – 12 members
IV. More than 12 members

16. Have you availed the services of consultants for ERP

implementation?
(a) Yes, please specify
(b) No

TECHNICAL QUESTIONNARIES:-
(1) Which of the following module you used?
(a) Sales order processing
(b) Bill of material
(c) Material requirement planning
(d) Shop floor control
(e) Material management
(f) Costing
(g) Accounts payable
(h) Accounts receivable
(i) General ledger
(j) Quality management
 (k) Maintenance management
(l) Human resource management

(2) What is the extent of procedural changes by the

proposed ERP system?
(a) Low
(b) Medium
(c) High
(d) Very high

(3) What is the accuracy of forecasting of ERP

items?
(a) Less than 50%
(b) 50 – 70 %
(c) 70 – 90 %
(d) More than 90%

(4) Expected payback period of ERP?

(a) 1 - 2 year
(b) 2 – 3 year
(c) 3 – 4 year
 (d) More than 4 years

(5) Typical problems that may be facing in

implementing the ERP system?

Please answer YES/NO

Please specify, if something else

(a) Misunderstanding of ERP

(b) Training Problem
(c) Work force and organization problem
(d) Insufficient vendor support
(e) Changes of old customs and adjustment to
the new ones
(f) Frequent changes in production plans
(g) Problems in monitoring modules interfaces

(6) What are the critical success factors for

successful implementation of ERP package?
Priority on scale 1-5
1 Very important
 5 Least important

(a) Top level management

(b) Training
(c) Best people
(d) Clear objective for implementing ERP
(e) Strong project team consist of executives
and department heads

Comments:-