Professional Documents
Culture Documents
Personal details:
1 Genoa Crescent San Remo Strandfontein 7798, Cape Town South Africa
DOB: 22/10/1973, Married, 4 Dependants, Fluency in Afrikaans & English, Drivers: Code 08
Tel 0797477909 (Cell) email : mjtoefy@hotmail.com
OBJECTIVE
To secure a challenging position as a Senior IT Support Engineer within a large corporate
organisation whereby I can utilise my unique blend of Computer skills, Computer Hardware
& Software Knowledge and extensive ‘hands on” experience within a Novell/Microsoft/Linux
Operating System environment.
The position should offer scope for personal growth and further career development in
addition to the opportunity for advancement as a Technical team Leader after a period of
achievement. My personal technical development over the next 2 years involves completing
a Atrium Device Dependancy Mapping course through BMC South Africa.
SUMMARY
OF EXPERIENCE
Highly capable and detail orientated individual who can immediately adapt to any technical
environment. Strong ability to support, motivate and inspire teamwork to meet goals and
objectives. Has acquired extensive hardware/software technical computer support
experience over a period of 17 years.
QUALIFICATIONS /
TRAINING COURSES
RELEVANT
EXPERIENCE
Computacenter delivers cost-effective managed services for private and public sector
organisations. Our services span complete outsourcing to specific managed outasking
services across the entire IT infrastructure.
Responsibilities include:
Computacenter delivers cost-effective managed services for private and public sector
organisations in Europe. Our services span complete outsourcing to specific managed
outasking services across the entire IT infrastructure.
Responsibilities include:
Metropolitan Life is a corporate company based in Bellville, Cape Town. Their mission is to
focus on enhancing the wealth and health of aspirational people through the provision of
tailored, medium-to-long term risk and investment products.
Responsibilities include:
Preferred engineer for ACE Call Centres – first point of call for all Call Centre issues.
Providing 2nd Line Support to Users on Campus
Providing solutions to RAS users
Providing support for Third Party and In-house Financial Applications
Resolving Network/Multi Function Printers
In addition to the above personal achievements during my time at loveLife I achieved the
following -:
loveLife is South Africa’s national HIV prevention programme for youth. Launched in
September 1999, loveLife seeks to cut the HIV infection rate among young South Africans
by 50 % and to establish at the same time a new model for effective HIV prevention.
Responsibilities include:
Permanent Remote Support for 19 Regional & 9 Provincial offices spanning South Africa
Supporting Linux Servers at Regional Offices including VoIP phone connectivity
Providing 2nd Line Support to Users at Head Office and regional offices
Providing RAS solutions to users at Regional Offices
Providing 2nd line support to GroundBreaker staff
Managing an email-based Helpdesk System
Managing a staff of 3 technicians
Procurement of IT Consumables
IT Document archiving
Resolving Network/Multi Function Printers
Basic User Administration – Windows 2003 Server
Liasing with 3rd Party Vendors for Warranty/Non Warranty Issues
Metropolitan Life is a corporate company based in Bellville, Cape Town. Their mission is to
focus on enhancing the wealth and health of aspirational people through the provision of
tailored, medium-to-long term risk and investment products.
Responsibilities include:
Responsibilities include:
In addition to the above personal achievements during my time at DSN I achieved the
following:
Truworths International is a retail clothing company focused primarily on high quality, cost
effective mens, womens and kiddies clothing.
I joined Truworths International in 1996 as a Support Technician, supporting day-to-day PC
related problems within a Novell Network environment. This included PC upgrades,
hardware & software upgrades (O/S & Third Party). I was also responsible for setting up the
various training rooms and boardrooms. Two years later I put a project plan together for the
Y2K “bug”. The project plan covered all divisional offices nationwide comprising of
Johannesburg, Randburg, Pretoria and Durban. In total an estimated 400+ computers had to
be upgraded.
Responsibilities included:
• Together with the Network Administrator, we formalised an upgrade path from
Novell Menu screens to Windows 3.1
• A year later, our Email server was upgraded pushing the overheads in Windows 3.1
to the limit. Upgrading to Windows 95 was suggested.
• With the Year 2000 bug craze going around, Truworths International followed suit
and the need for a Y2K Project Plan was put in place.
• Initially a 3-month investigation into the requirements for Y2K compliance was
observed.
• After which Microsoft advised an upgrade to Windows 95B, along with Office 97
Patch updates.
• Implementing Y2K compliance software to all Divisional Offices locally and
nationwide. This included their respective satellite offices.
• At the end of 1999, Truworths fashioned a 24-Hour Delivery Department where
Windows 2000 was a requirement.
• Setting up boardrooms and training rooms for meetings by installing laptops of
outside vendors or PC’s from various departments
• Supporting and contracting support to divisional offices
• Liasing with suppliers for computer and printer repairs.
• Configuring Desktops for Email connectivity
• Creating/Setting up user accounts in Windows NT environments
IMD Electronics provided specialised services to the Service Station industry. Their core
business revolved around manufacturing pump-reading equipment that presented the owner
of the Service Station, an accurate reading of fuel pumped for a particular shift.
On appointment was immediately designated full responsibility of PC hardware and software
IT support and back up, further responsible for similar duties as outlined above. These
entailed:
• Prepping computer hardware and installing specialised software for Service Stations
across the Cape.
• Manufacturing/repairing Pump Readers
• Providing support to front office and back office PC’s including swapping
out/replacing faulty pump readers.
• Providing telephonic support to clients in remote areas.
• Extensive site surveys of existing and new service stations for replacement/new
cabling installations.
SPL-Ohio Computers provided hardware and software sales to the retail industry. This
included the installation of small/large networks for companies like APL Cartons, Dulux Paint
& Paper and City Abrasives & Paint Company. We also provided support at Client/Server
level.I started out as a Junior Technician doing monitor, network card and keyboard swaps
for our huge customer database. Later I moved into full Client/Server support providing me
with a wealth of experience.
Responsibilities included:
• Prepping computer hardware for new/existing clients
• Providing day-to-day PC support
• Providing support to Point of Sale systems and back office systems.
• Providing telephonic support to clients in remote areas.
• Site inspections/audits
• Routine cleanups and Proactive maintenance
REFERENCES
BUSINESS
SKILLS