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12/4/2010 How to Run the Hard Drive Disk Self T…

How to Run the Hard Drive Disk Self Test (DST) on a Dell™
Computer - KB Article - 298970

Article I D : 52176 Date Published : 2006-04-28 Journal I D : a2a93b9e-83e3-491c-96f5-d60150b61121

Overview of the Disk Self Test (DST)

The Del l Di sk Sel f Test (DST) i s a har d di sk dr i v e di agnost i c t ool that test s the har d di sk dr i v e i n a Del l comput er .

W hen usi ng a Del l c omput er , one or mor e of the f ol l ow i ng sy mpt oms may oc cur :

The comput er may st op r espondi ng (hang) at t he Desk t op or i n a pr ogr am.


The comput er may no l onger star t Mi cr osof t® W i ndow s®.
The comput er may gener at e a St op er r or message w hen st ar t i ng or r unni ng.

Note:

A STOP error does not indicate that the hard disk drive is damaged. A Stop error message may occur because of a
damaged or incorrect device driver, or for other reasons.

These pr ob l ems may occur i f t he har d di sk dr i v e i n the computer i s damaged. To hel p t r oub l eshoot thi s pr ob l em, use
t he DST tool to t est the har d di sk dr i v e.

The DST tool may b e st ar t ed f r om a CD or f r om t he sy stem set up pr ogr am (BIOS). W hen the DST t ool r uns, i t not i f i es
y ou w het her the di agnost i cs can b e r un on the har d di sk dr i v e.

Runni ng the DST t ool on a har d di sk dr i v e that i s not f r om Del l may r et ur n a f al se r esul t . The t ool may i ncor r ec tl y
r epor t t hat t he dr i v e has f ai l ed the t ests.

Running the Disk Self Test (DST) On Dell™ Desktop Computers

The Del l Di sk Sel f Test (DST) tool i s av ai l ab l e i n t he l at est b asi c i nput /out put (BIOS) r ev i si ons of Opt i Pl ex ,
Di mensi on, and Pr eci si on W or k st at i on comput er s. To ensur e t hat y our sy st em has t he har d dr i v e t est, up gr ade t o t he
l at est v er si on of t he BIOS av ai l ab l e f r om Dell Drivers and Downloads.

To r un t he DST Har d Dr i v e Di agnost i cs f r om the BIOS, f ol l ow t hese st eps:

1 . A t t he Del l BIOS spl ash scr een, pr ess t he <Ct r l > + <A l t> + <D> k ey s at t he same t i me.
The comput er b eeps onc e t o ack now l edge t hat the har d dr i v e di agnosti cs hav e b een i ni t i ated, and then the
f ol l ow i ng message appear s:

I DE Diagnostics running, please wait


Primary

Drive 0: (Drive Model) -

2. The t est may tak e up t o 3 mi nut es t o r un t he di agnosti cs (t he t i me depends on t he si ze and speed of t he dr i v e).
W hen the di agnost i cs ar e c ompl et e, one of t he f ol l ow i ng messages appear s i f the t est passed:

I DE Diagnostics running, please wait

Primary

Drive 0: (Drive Model) - Pass


Drive 1: No I DE Device

-OR-

Secondary

Drive 0: (CD-ROM Model) - Diagnostics not supported


Drive 1: No I DE Device

Test complete, Press <Enter> to reboot

3. If t he di agnosti c test r epor ts an er r or , r ef er t o Del l Tr oub l eshooti ng W i zar d: "Har d Dr i v e Fai l s t he


Di agnost i cs"W i zar d ID: 324398

Running the Disk Self Test (DST) on Dell™ Portable Computers

Del l por t ab l e c omput er s now hav e t he Dr i v e Sel f Test (DST) i ncl uded i n the BIOS as par t of t he Pr eb oot Sy st em

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12/4/2010 How to Run the Hard Drive Disk Self T…
A ssessment (PSA ) di agnosti c sui t e.

Note:

Some older Dell Portable computers do not support the PSA diagnostics. To run the Drive Self Test(DST), press the
<Ctrl> + <Alt> + <D> keys at the same time while the Dell splash screen is displayed.

To st ar t the PSA Di agnosti cs, f ol l ow t hese steps:

1 . W i th the computer pow er ed of f , hol d t he <Fn> k ey w hi l e pr essi ng the pow er b ut t on t o pow er on the
c omput er .

2. Rel ease b ot h b ut tons once t he comput er pow er s on and t he scr een di spl ay s Diagnostic Boot Selected... i n
t he upper r i ght cor ner .

The PSA di agnost i cs w i l l r un t he DST w i t h t he ot her test s. The DST f ai l ed i f one of t he f ol l ow i ng er r or s i s r epor ted:

Error Code Error Message

1000-0141
or No Drive Detected
2000-0141

1000-0142
or Drive Self Test Failed Status Byte=XXh
2000-0142

1000-0143
or Drive Smart Read Command Failed
2000-0143

1000-0144
or No Support for Drive Self Test
2000-0144

Error Code Error Message

1000-0145
or Timeout waiting for Drive Self Test to complete
2000-0145

1000-0146
or DST Log contains previous error(s)
2000-0146

1000-0147
or Unit (x): IDE status failed. Status byte = (x) Control Code = (x) Msg = (s)
2000-0147

1000-0148
or IDE ERROR: status (x) (s)
2000-0148

Table 1: DST er r or codes f r om PSA /PSA +

If the di agnost i c t est r epor t s one of t he ab ov e er r or s, r ef er t o Del l Tr oub l eshoot i ng W i zar d: "Har d Dr i v e Fai l s t he
Di agnosti cs"W i zar d ID: 324398

If any other er r or i s r epor ted b y the PSA di agnosti cs, r ef er to Del l Tr oub l eshoot i ng W i zar d: "Tr oub l eshoot i ng W i t h
PSA Di agnost i c s on a Lapt op Comput er W i zar d ID: 34551 8

Run the Disk Self Test (DST) from the Resource CD

For computer s t hat do not hav e t he Di sk Sel f -Test (DST) t ool i n the BIOS, i t can b e r un f r om the Resour ceCD that
shi pped w i t h t he c omput er .

Note:

The Drive Self Test (DST) is not included on newer Dell ResourceCDs. You must use the ResourceCD that shipped
with your computer if your computer is not able to run the DST from System Setup (BIOS).

I nstalling the ResourceCD

1 . Inser t t he CD i nt o t he CD or DV D dr i v e to di spl ay the CD aut o-r uns and t he i nstal l at i on scr een.

2. Cl i ck OK t o star t t he i nstal l at i on and di spl ay the I nstallShield w i ndow .

3. Cl i ck Next t o conti nue and al l ow t he f i l es t o copy to t he har d dr i v e.

4. W hen the I nstallShield Complete Screen w i ndow appear s, cl i c k Y es, I want to restart my computer now.

5. Cl i ck F inish.

6. Eject t he Resour c eCD f r om t he CD or DV D dr i v e.

Running the DST Diagnostics Utility

1 . A f ter W i ndow s has r est ar t ed, r ei nser t the Resour ceCD i nt o t he CD or DV D dr i v e.


A f ter t he or i gi nal i nst al l , t he Resour ceCD aut o-r uns w hen i nser t ed.

2. In t he Welcome Dell Sy stem Owner w i ndow , cl i c k Next to di spl ay the Criteria page.

3. U nder t he Sy stem Criteria col umn, choose ALL f or t he sy stem model , ALL f or t he oper at i ng sy st em, ALL f or
t he dev i ce t y pe, and DI AGNOSTI CS under Topics.

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12/4/2010 How to Run the Hard Drive Disk Self T…
4. U nder Sy stem, c l i ck Dell DST Diagnostic Utility .

5. Run t he DST di agnost i cs ut i l i t y .

If the di agnost i c t est r epor t s an er r or , r ef er to Del l Tr oub l eshoot i ng W i zar d: "Har d Dr i v e Fai l s the
Di agnosti cs"W i zar d ID: 324398

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