Professional Documents
Culture Documents
By:
Habiba Arif (11537)
Mohsin Mehboob (11507)
Hassan Shahid (11527)
Faiza javed (11417)
Shahzaib Khan (11517)
To:
Mr. Mohsin Mubarak
__________________________________________________
____
Contents
1. Executive summary………………………………...…3
Superior University,
Lahore.
Sir
Reference to your directive date May 24, 2011, in which we were asked to
produce a report concerning “improvisation of the university cafeteria.”
Our main focus is on the food which is served to students, is this hygeinic or
not, are they able to eat or injerious for health. Second thing is the prices of foods
available in the café. Are they expensive, reasonable, affordable or low. Thirdly,
noise pollution because of overcrowding and congested sitting area .
Our research attempts to highlight the causes, reasons and concerns of the
students of Evening program with regard to the cafeteria.
Findings
1. Inadequate cafeteria capacity.
Recommendations
1. More fans should be installed in cafeteria to make sure that there is no suffocation
3. There should be proper check on the prices and quality of food (specifically fast
food) by the university management.
5. Cafeteria management should be fined by the university if they find some sub-
standard food items in the cafeteria and the price list of food items should
get final approval from the university management.
6. Proper passages should be given in the sitting arrangement to make sure the best
utility of seats.
7. Cafeteria staff should be checked by the management of the cafeteria and should
be reminded on regular basis to have a courteous tone with their
customers.
9. University management should also provide a storage room so that cafeteria staff
may not store the drinks and juices in the corners of cafeteria.
10. Blowers should be installed in the kitchen to make sure that there is fine
environment for the chefs and cooks to work.
We have compiled this report to the best of our knowledge and effort. If there is a
point that requires further classification, you may call us anytime convenient to
you
Conclusion
After taking a deep research on cafeteria, we conclude that cafeteria still lacks
in some areas. Management is trying its level best to improve the standard of
cafeteria but they lack to attain the required level regarding students. Proper
accountability of the cafeteria staff may decrease the complain level. There should
be inclusion of more variety of food items in cafeteria. They should introduce
some healthy foodstuff along with fried items and the quality of eatables should
increase. They should take some serious action to control the prices of food, as
they are very high. Cleanliness should be increased by conducting it twice or even
three times a day. There should be some sort of preventive measures to control the
noise pollution. Therefore, students can enjoy their leisure time and refresh
themselves.
Question Hierarchy
Caf
é
Pro
ble
ms
Questionnaire
Data collection
• Technique:
_ Interview
– Survey (Questionnaire)
– Observation
• Sample:
• Sampling Technique:
Interviews
Interview with the Cafeteria Owner (M.Akram)
Why don’t you make mandatory for your staff to use gloves?
Ans. We have made it mandatory for the kitchen staff to use gloves and I don’t think that
the staff serving the food needs to use gloves.
Do you think that you are selling sub-standard food items at expensive rates?
Ans. I will answer this question by giving you example of ‘biryani’. There were
complaints from students about the quality of ‘biryani’ around a month back and since
then we have improved the quality of stuff use in it and now it costs us Rs.70 per plate
and we are selling it at Rs.65. What I am trying to say is that we are not selling food
items at expensive rates and as far as the standard is concerned, we make sure that we
satisfy the students and we know that very well that we cannot satisfy them by selling
sub-standard food items.
Do you think that there are enough chillers and fans in the cafeteria?
Ans. This is an issue, we brought it into management’s notice a month back, the last
request I made them to remind them about this issue is few days back, and they have
informed me that there would be few more fans installed in the cafeteria within a couple
days. As far as chillers are concerned, we already have 32 tons of cooling system, we are
paying Rs.200, 00 per month for it, and at this time, we cannot bear more.
Do you think that the staff of your cafeteria is courteous with the students?
Ans. Well, I do not think so. They are not as much courteous as we want them to be and
we are taking measures to make sure that they get more courteous with the students. We
have also fired some staff because of this issue.
Does anyone from the university management check the quality of food on regular
basis?
Ans. Yes, sometimes Director Administration of university visits the cafeteria.
Why don’t you play some background music in the cafeteria that may result in less
noise?
Ans. Students come here in form of groups and they have so much to talk that they don’t
stop doing it until they leave cafeteria. Therefore, I don’t think background music would
be a good idea but still if you recommend it, we may try it.
Why you don’t have food items available throughout the day?
Ans. We cook food according to the schedule we receive in the morning from cafeteria
management, which tells us about the expected no. of students coming to university. We
do this to make sure that we do not have to waste any good at the end of day.
There were complaints regarding ‘Shawarma” that the quality of sauces and salad
used in it are not up to the mark, has the cafeteria management done anything for
that?
Ans. No, we did not receive any complaints but we will try to improve its quality by
using fresh salad and good quality sauces.
Don’t you think that there should be some more workers for equal distribution of
work?
Ans. Yes, I think there should be some more workers for efficient customer handling.
Does someone check the cleanliness of cafeteria and things like that?
Ans. Yes our owner, Mr. Akram checks all this on every Monday and if he finds
someone violating the rules made for these things, the person is fined.
Observation
Shawarma is being prepared without using gloves.
(Pictures)
Statistical Findings
Environment
Services
Sitting Arrangement
Quality, Quantity and Varity of Food
What kind of food do you take?
How are the prices of food at the cafeteria?
What is the main problem of the cafeteria from your
perspective?
Environment
– Furnishing : 42% Not So Bad
30% Not planned
Service