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AirAsia Customer Satisfaction Survey Form

E-Mail Address
Name
isa_w mw 2@hotmail.com
w ais Mohamed

Name

Contact Number Proffesion

919988369801 Management

Contact Number Proffesion

Nationality Gender
Djibouti male

Nationality

Age
18-29 years

Age

Based on your recent flight experience with AirAsia, please tell how satisfied you were with the products and services on the following areas:
* Please select Not Applicable (NA) option if you have not experienced any of the areas listed.

1. CALL CENTRE
 Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

Waiting time before call answered

Interactive Voice Record) IVR

Information given by staff

Friendliness of staff

2. SALES OFFICE

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

Queue Time at sales counter

Efficiency of sales staff

Information given by staff

Friendliness of staff

3. WEBSITE

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

Website language options

Website navigation

roduct & Service information

 Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

Online booking

Online Check-in

Website accessibility

4. AIRPORT FACILITIES

AirAsia does not run and manage facilities at the airports it flies to. They are managed by airport authorities. Your feedback is needed nevertheless in evaluating your satisfaction level

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

light Information Display

ignage for Directions

eating Area

oilet Cleanliness

5. CHECK - IN

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

Queue time for Check-In

fficiency of check in staff

riendliness of staff
 Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

elf-Service Check-In kiosk

ccuracy of Flight Information Screen at

Counter

6. GATE MANAGEMENT & DEPARTURE

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

oarding Announcement

oarding experience

riority Boarding Efficiency (for hot seat guests

nly)

Delay Announcement

Handling of Delays /Cancellations

riendliness of Gate Staff

7. ARRIVAL

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

aggage waiting time

aggage condition

rrival assistance

8. ONBOARD EXPERIENCE
 Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

eat Comfort

Cleanliness of Cabin

Cleanliness of Toilets

irline Magazine

rice of Onboard Duty Free

Cabin Air quality / Cabin temperature

Quality of Food & Beverages

rices of Food & Beverages

Choice/Availability of Food and Beverages

Cabin Staff : Attentiveness

Cabin Staff : Friendliness of Service

Cabin Staff : Language Skills

Cabin Staff : Announcement

 Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

ilot : Announcement

Cabin Staff : Grooming / Appearance

9. AIRASIA X ONBOARD EXPERIENCE

Far Exceeds Expectation Exceeds Expectation Meets Expectation Below Expectation Unacceptable N/A

illow, Blanket/other amenities

conomy Seat Comfort

Quality of In-flight Entertainment

10. Would you like to fly with AirAsia again in future?

Yes

No

Maybe

11. Would you suggest “AirAsia” to your friends and relatives?

Yes

No
 Maybe
12. Your suggestion/feedback on how AirAsia can improve its services

the staff must be more opening minded........

12. Your suggestion/feedback on how AirAsia can improve its services

Submit Survey

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