CARLA J.

CRANSTON
2102 Parkway Avenue * Shakopee, MN 55379 * 952-240-6230
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SUMMARY OF QUALIFICATIONS
Customer service professional, with track record of successful experience in div
erse business settings, along with solid background in general office responsibi
lities. Strengths and qualifications include:
* Exceptional ability to build rapport with customers, responded expediently to
needs or inquiries.
* Follow up conscientiously to ensure satisfaction.
* Well developed time management skills; able to prioritize, multi-task and meet
goals.
* Project a professional and positive image of a company, its products and servi
ces.
* Quick study, will and able to readily acquire new skills and adapt to new envi
ronments.
* Proven integrity, solid work ethic and commitment to reliable and high quality
performance.
EMPLOYMENT EXPERIENCE
VERIZON WIRELESS, St. Louis Park, MN 2007-2009
Customer Service Representative
* Received a large volume of incoming calls.
* Negotiated with customers to receive as much payment as possible.
* Entered payments into computer system.
* Helped customers resolve payment issues.
VERIFIED CREDENTIALS, Lakeville, MN 2006-2007
Customer Service Representative
* Initiated outbound calls to businesses, schools and individuals to verify empl
oyment, degrees, and references for clients.
* Ensured accuracy of all information received and documented any discrepancies.
* Achieved very high volume of work with exceptional quality.
* Joined company as a temporary employment through Ultimate Staffing and was hir
ed as a full time employee due to proven skills.
PRIME THERAPEUTICS (through Ultimate Staffing), Lakeville, MN 2005-2006
Clinical Review Assistant
* Performed a wide range of office functions for a pharmacy benefit manager, inc
luding faxing, filing and other clerical duties.
* Managed time and priorities effectively in a fast paced environment.
NORTHER TOOL AND EQUIPMENT COMPANY, Burnsville, MN 2001-2004
Customer Service Representative
* Responded to a high volume of incoming calls, assisting customers with inquiri
es regarding technical issues, returns, order status, billing and other concerns
.
* Acquired thorough product knowledge to better serve customer needs.
* Set up returns, placed orders and issued refunds in a timely efficient manner.
* Consistently earned high scores in quality assurance and recognition for super
ior service.
EDUCATION
THE ART INSTITUTE OF PITTSBURGH
Hospitality Management 2009-current
UNIVERSITY OF MINNESOTA-WASECA, Waseca, MN
Completed one year in Animal Health Program
MINNETONKA HIGH SCHOOL
Graduated 1987