* Over 15 years experience in facilitation, change management, and program mana

gement
* Wide-ranging experience in project management in a healthcare setting
* Six years ERP software implementation experience; clinical and business
* Willingness to travel up to 90 percent
* Solid record planning and implementing training programs using the ISD proces
s
* Expert knowledge of MS Office Professional, Windows Operating systems and dat
a flow
RECENT PROFESSIONAL EXPERIENCE
Organizational Change Training Specialist, Catholic Health East, Newtown Square,
PA, 2007 - Present
Provided Project Management, training and Organizational Change expertise for a
major Lawson ERP software implementation spanning 17 acute-care facilities from
Maine to Florida. 100% travel
* Designed a Training Management database that automated the majority of prelim
inary work involved in coordinating and scheduling training.
* Worked with third-party vendors to design and develop computer-based training
modules for end user training.
* Automated the training registration and statistics reporting process, which p
rovided up to date reporting on completion rates, ensuring that knowledge transf
er thresholds were met.
* Established online evaluations that allowed the Business Process Redesign (BP
R) team to capture and analyze data to improve training methodologies (Kirkpatri
ck evaluation model).
Training Specialist, Sisters of Providence Health System, Holyoke, MA, 2002 -- 2
007
Designed and facilitated classes in all MS Office applications, wrote training d
ocumentation for a new Quality Improvement initiative and edited all training ma
nuals for a multi-million dollar clinical ERP system conversion. Instructional S
ystems design expert for a 3700+-employee health system.
* Designed and wrote curriculum for Microsoft Office Suite training and Meditec
h Order Entry and Medication Management modules saving thousands of dollars in t
hird party vendor purchasing.
* Designed and spearheaded communications and training support for a health sys
tem-wide clinical software implementation.
* Implemented an email-based training system to ensure employee awareness of ne
w government privacy regulations; recognized as the first of its kind in the Pio
neer Valley area.
Software Instructor, Whalley Computer Associates, Inc, Southwick, MA, 1999 - 200
2
Facilitated classes in all aspects of MS Office software, managed business train
ing accounts and developed training proposals for new clients. Curriculum design
expert for internal training initiatives.
* Coordinated with experts in procurement, warehousing, and shipping to develop
an employee training program that reduced work order processing errors by 40 pe
rcent.
* Developed a curriculum proposal for a local college aimed at training faculty
and staff in all aspects of Microsoft Office and web page design. Reduced costs
by modifying existing curriculum to fit their needs.
Transition Assistance Program Facilitator, Native American Mgmt Svs, Inc, McLean
, VA, 1997 - 1999
Facilitated adult seminars aimed at providing job search skills to members of th
e military transitioning to the private sector. Resident organizational developm
ent and facilitation expert.
* Designed in-service training for staff in use of new communications software,
minimizing the productivity dip normally associated with new management informa
tion system acquisitions.
TRAINING AND EDUCATION
Troy State University, Troy, AL 1998
B. S. - Resource Management (Summa Cum Laude)
Specialization: Instructional Technology