San Antonio, Texas 78229 832-771-9857* SOFTWARE QUALITY ASSURANCE TESTING ANALYST: Information Technology / Financial S ervices Proven software quality assurance professional with more than 8 years of experie nce testing client-server, e-commerce, enterprise-wide database, and Web applica tions on various platforms, in numerous environments. * Expertise using automated tools and performing manual testing on Windows plat forms. * Design test plans, test cases, test scenarios, and test reports. * Perform Black Box, baseline, regression, integration, performance, system, sm oke, and user acceptance testing. * Create use case diagrams of systems to capture requirements efficiently and a uthor detailed test cases. * Communicate and collaborate with all levels of organization to create effecti ve working relationships. Testing Strategy * Bug Tracking and Reporting * Web Scripts / Interfaces * Virtu al User Generator * SQL Query Tools Functional, Stress, and Regression Testing * Data-Driven Testing * Performance T esting * Test Plans and Methods Quality Assurance * Manual / Automated Application Testing * Test Cases * Config uration Management Process Business Requirements * End-to-End Testing * Functional, GUI and Security Testin g * Synchronization Points Technical Specifications * Functional Requirements * User Acceptance Testing * e -Commerce Applications Positive and Negative Test Cases * Defect Tracking Systems * Release and Quality Management PROFESSIONAL EXPERIENCE PEARSON, San Antonio, Texas, 2009-Present Leading international media company in education, student information systems, b usiness information, and consumer publishing. QA Analyst: Performed quality assurance and testing using Windows Professional 2 007, VBScript, SQL Server, and Quick Test Pro 10.0. * Developed automated test scripts for SIF agent by using Quick Test Pro. USAA, San Antonio, Texas, 2005-2009 Fortune 500 company providing investment, banking, insurance, and member service s for military personnel. QA Analyst: Created requirement traceability matrices and test plans for investm ent management applications including Global Opportunities Portfolio, Mutual Fun d GUI portal, and company Web site. Performed functional, regression, user accep tance, and black box testing. Reported defects using StarTeam 9.0.0. Analyzed bu siness needs, system requirements, and technical specifications. Documented func tional requirements in Quality Center 9.0 and TestDirector 7.6. Carried out exte nsive testing with Quality Center and Quick Test Pro testing tool on test cases / scenarios. Created test input requirements. Prepared information for data driv en testing. Coordinated work of 5 testers. * Designed test case inventory and test plans for manual and automated testing using Agile methodology. * Performed Functional and Regression testing by developing automated test scri pts using Quick Test Pro. * Created checkpoints and synchronization points for functional testing using Q uick Test Pro 9.0. TRAVEL DEALS, New York, New York, 2004-2005 Provider of online flight reservation services. QA Tester: Built test plans and requirement traceability matrices for online fli ght reservation application. Completed Web and GUI testing. Ran Smoke test after each build. Performed functional, regression and user acceptance testing. Wrote positive and negative test cases and conducted tests as needed. Created test in put requirements and prepared the test data for data driven testing. Carried out extensive testing with WinRunner 7.5 tool on test cases. Led Black Box testing for application, and reported defects using TestDirector. Used data tables to pa rameterize tests. TRAVEL DEALS, Continued * Facilitated manual and automation testing by developing test cases inventory, test plans, and detailed test cases. * Documented functional requirements in TestDirector 7.6 by analyzing business requirements and system specifications. * Completed functional and regression testing by automating test scripts using WinRunner and Quick Test Pro 6.5. * Performed actual load and stress testing by using LoadRunner 7.8 to create vi rtual users and multiple scenarios. * Identified potential issues by performing tests using rendezvous points and r ecording transactions in LoadRunner. * Created checkpoints and synchronization points for functional testing using Q uick Test Pro (QTP). PHASETRADING COM, San Jose, California, 2003-2004 Provider of profitable trading signals through intelligent technical analysis. QA Analyst: Developed detailed testing strategy and test cases for entire Web ba sed financial services application that included brokerage services, mutual fund s, fixed income investments, and annuities. Completed manual and automated testi ng. Worked on virtual user generator. Performed regression testing for applicati on. Used TestDirector 7.5 extensively for test planning, bug tracking and report ing. Verified and load tested Web interfaces. Generated scripts for all versions of application. * Performed functional and performance testing for Web scripts using Mercury Wi nRunner 7.5 and LoadRunner 7.8. * Executed baseline testing, organized all scripts, and generated reports by us ing TestDirector to invoke scripts. * Enabled stress and regression testing by generating test scripts using LoadRu nner and Mercury WinRunner. * Calculated response time and transactions per second by analyzing LoadRunner reports. ORDERMOTION, INC., New York, New York, 2003 Provider of visual order management solutions for online merchants and direct re sponse marketers. QA Tester: Participated in functional, security, performance, acceptance, and re gression testing for Internet and intranet based business-to-business order trac king application. Reported and logged bugs in TestDirector. Developed generic TS L functions for functional and regression testing. Tested and completed performa nce tuning of Oracle. Communicated effectively with business users to resolve fu nctional requirement ambiguities. * Created test plan and test cases by reviewing and analyzing functional requir ements. * Developed automated scripts using WinRunner. BANK ONE, Chicago, Illinois, 1999-2002 Leading provider of retail financial services and commercial banking services. QA Tester: Performed functional, GUI, and security testing for online banking sy stem client-server application that provided warehouse inventory control, invoic e tracking, supplier information, staffing information, and payroll system. Cond ucted system testing for all phases of application. Investigated software bugs a nd reported results to developers. * Developed automated test scripts using WinRunner 6.5. * Designed test plan for end-to-end testing by analyzing system requirements. * Resolved technical issues by interacting with developers. EDUCATION Bachelor of Science Degree ADDITIONAL TECHNICAL SKILLS SQL * PL/SQL * VBScript * Mercury Test Director/Quality Center (HP) * Mercury Qu ick Test Pro (HP) * IBM's Rational Suite * Clear Case * Clear Quest * Manual Tes ter * Microsoft Access * Windows XP, NT, 98, and 95 * Load Runner MS Office Suites (2007 & Below)