RYAN NELSON

332 Forest Road, Davenport, Iowa 52803

563.359.8957
ryannelson84@hotmail.com

QUALIFICATIONS PROFILE
Highly motivated, dedicated, and tenacious executive equipped with broad-based e
xperience in the field of Sales, Customer Service, and Business Management. Poss
ess stellar reputation in penetrating and growing profitable regions and territo
ries as well as in implementing effective marketing strategies and plans to exce
ed target sales goals, optimize operational efficiency, and continuously improve
performance. Excel at leading and motivating sales teams to deliver the highest
quality products and services toward fulfillment of corporate objectives. Accus
tomed to establishing win-win relationships with customers by addressing their d
iverse needs and providing utmost satisfaction. Proven effectiveness to multitas
k in fast-paced, quota-driven, and competitive environment.

CORE STRENGTHS
- Business Management and Operations
- Sales Action Plans and Development
- Presentation, Negotiation, and Closing Expertise
- Competitive Market Research and Product Positioning
- Customer Needs Assessment
- Unique Prospecting Techniques
- Leadership, Training, and Team Building
- Budget Management and Financial Reporting
- Problem Resolution and Decision Making
- Promotional Programs and Campaigns
- Organized with Strong Analytical Abilities
- Articulate Oral and Written Communication

EMPLOYMENT HISTORY
STORE MANAGER 2003–2010
VERIZON WIRELESS ~ MOLINE, IL
Directed and coordinated daily operational business aspects focusing on customer
service, sales, business development, leadership, and profitability. Determined
staffing requirements: interviewed, hired, and terminated employees and perform
ed personnel process, such as conducting performance evaluations and administeri
ng disciplinary actions. Spearheaded, mentored, and trained sales representative
s to develop their competencies on how to exceed goals and close every sales thr
ough innovative sales strategies. Aggressively prospected leads to build a subst
antial sales funnel generated by marketing, cold calling, regular communication,
appointment setting and meetings. Instrumental in managing the sales floor; gre
eting and welcoming customers upon arrival; setting expectations for their visit
be it sales or service issues; directing customers to appropriate employees. He
ld responsible for reviewing nine district stores and coaching /setting expectat
ions with all store managers in the district. Presented monthly market reviews r
esults to all area district managers, regional sales manager and VP of sales. Co
nducted weekly conference call with the District Manager to project sales and de
termine profitability. Regularly interacted with customers to provide informatio
n in response to inquiries about products and services as well as to handle and
resolve problems in a timely manner.
Notable Accomplishments:
- Obtained the “Presidents Cabinet Award†for three consecutive years (2005–2007)
emonstrating expertise in coaching and training sales representatives to exceed
sales expectations
- Served as Verizon wireless representative at local colleges and in front
of numerous groups to promote the cellular industry
- Received the “Net Promoter Score (NPS) Award†for providing superior customer se
rvice in year 2008 and 2009
- Commended for expertly managing an assistant manager, who was later on p
romoted as a sales manager of another location in 2009
- Fulfilled district manager roles, handled all store concerns, and facili
tated district market reviews in the absence of the boss for numerous times
- Outperformed six successful managers to become the District Manager Deve
lopment Program (DMDP) of the district; achieved through an interview process in
volving regional sales manager and the VP of sales
- Conceptualized and implemented new store marketing strategies and promot
ions in conjunction with the operations manager
OUTSIDE BUSINESS SALES REPRESENTATIVE 2003
WATTS TRUCKING ~ DAVENPORT, IA
Presided in outside business sales within the area and created a favorable publi
c image to increase corporate visibility. Utilized a sales funnel to track conta
cts and expected closed dates and scheduled follow up calls. Built and cultivate
d long-term quality relationships with clients by addressing their needs and pro
viding specific solution recommendations.
Notable Accomplishments:
- Executed daily cold calling and setting up appointments with decision ma
kers; closed sales and agreed to contract terms and conditions
- Convened with decision makers to perform needs assessment and provide a
quote for services
STORE MANAGER 1997–2002
ENTERPRISE RENT-A-CAR ~ MOLINE, IL
Drove all efforts in training, coaching, and developing employees to enhance the
ir knowledge and achieve the maximum level of performance. Established and maint
ained productive relationships with clients to provide total satisfaction, which
generate referrals and new business opportunities. Assumed full responsibility
in opening and closing store as well as in negotiating contracts with new and ex
isting business accounts.
Notable Accomplishments:
- Achieved the enterprise “Exceptional Achievement Award for Sales and Operati
ng Profit†and Exceptional Achievement Award for Fleet Growth and Development†in year 1
999, 2000, and 2001 through exemplary marketing efforts along with outstanding c
losing and leadership skills
- Formulated and developed effective product marketing strategies, includi
ng advertising campaigns and sales promotions

EDUCATION
BACHELOR OF SCIENCE IN HEALTH PROMOTION
~ University of Iowa, Iowa City, IA: 1992–1997
Deans List 1996 and 1997

PROFESSIONAL TRAINING
VERIZON WIRELESS: Management Development Training, District Manager Development
Training, Sales Training (Sales Evolution Class), Solution Selling Class, Busine
ss Sales Training, Business Funnel Management, Vzlead, Market Development Traini
ng, Employee Development Training
ENTERPRISE RENT-A-CAR: Management Development Training, Sales / Marketing Strate
gies

PROFESSIONAL AFFILIATION
Member, Local Quad City Chamber of Commerce

TECHNICAL PROFICIENCY
Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
Good working knowledge of business funnel tracking
Proficient with Palm, BlackBerry and Google Phone Software
Internet and e-mail usage constantly
Verizon’s sales software NetACE and Vision Billing Systems