SCOTT A.

KRAATZ
9100 169th Place
Orland Hills, IL 60487
Home: (708) 460-8942 Cell: (708) 408-2493
GENERAL Twenty-five plus years of management experience in the retail market. I
lead with integrity,
SUMMARY accountability, positive energy, teamwork and recognition. I am dedicate
d, self motivated, results driven and I like to win. I have a diverse retail bac
kground within hard-lines, soft-lines, specialty and grocery/perishable.
EXPERIENCE Burlington Coat Factory, Chicago, IL 6/2008-Present
Store Manager
] Responsible for overall store functions to include sales, customer service, an
d store presentation.
] Established a winning store culture by building and aligning a team of 80.
] Implemented needed standards, facility improvements and positive customer rela
tions.
Wickes Furniture, Chicago, IL 12/2007-4/2008
Store Sales Manager
] Overall responsibility in coaching a team of consultants to provide excellent
customer service, written and delivered sales goals, quality expectations and vi
sual presentation.
] Established the third highest volume in written sales within the region and ma
rket for the first period of 2008.
Sears, Roebuck & Co., Hoffman Estates, IL 4/2003-11/2007
Store General Manager
] Responsible for a management staff of 20 and up to 300 associates.
] Responsible for the performance of the store to include customers, people (ass
ociates), sales and profitability.
] Acted as a role model for and ensuring that all associates understood their re
spective roles in providing a Fast, In-Stock, and Helpful customer experience.
] Maintained the overall financial performance of the store. This included merch
andise sales, Credit and other Miscellaneous Revenues, expense management, and a
chievement of profitability goals. Successfully remodeled and re-grand opened a
store on time, on budget.
] Ensured outstanding customer satisfaction and high associate morale.
Super Kmart, Chicago, IL 3/2001-4/2003
Store Director
] Responsible in overseeing a management team of 13 and over 250 associates.
] Full responsibility of both the general merchandise and grocery/perishable bus
inesses.
] Successfully developed a stronger and more focused team that consistently achi
eved a greater sales performance over last year against the district/regional av
erage.
] Improved waste/shrink by more than 50%.
Montgomery Ward, Chicago, IL 12/1995-4/2001
Store Manager
] Responsible for full operation in achieving the stores sales and profit plans
while protecting the company's assets.
] Developed a motivated team that successfully remodeled a store on time and on
budget while increasing sales over the prior year.
] Extra involvement within the company included the assignment of a district tra
iner facilitating performance management classes.
Handy Andy Home Improvement, Schaumburg, IL 11/1990-12/1995
Store Manager
] Responsible in achieving the stores sales and profit plans, merchandise presen
tation, inventory control, and associate training and development.
] Successfully grand opened a store with 6 members of management and a team of o
ver 100.
] Developed a strong level of customer service through associate awareness and r
ecognition.
Saxon Paint and Home Care Centers, Inc., Chicago, IL 11/1981-11/1990
Store Manager
] Responsible for meeting the company's sales and profit objectives.
] Developed a team that focused on being the best in customer service and buildi
ng stores of the future.
] Extra involvement included the assignment of a corporate trainer where as I as
sisted in developing a basic and an advance wallpaper training class as well as
an in-store wallpaper-training module.
EDUCATION Oak Forest High School, Oak Forest, IL
Diploma
] Training courses on smart salesmanship, behavior technology, interview skills,
performance management and One Minute Management principles.
SKILLS Microsoft Word, Excel & PowerPoint, Internet Research