DENISE FROST

886 North Cofco Center Court #1136 Phoenix, AZ 85008

602.614.4432
Dynamic Communicator Customer Service Professional Elite Hostess
DRIVEN PROFESSIONAL SEEKING A CHALLENGING POSITION AS A FLIGHT ATTENDANT, WHERE
EXPERTISE IN CLIENT SERVICES, FIVE-STAR HOSPITALITY, AND CLIENT SERVICES WILL PR
OVE
INSTRUMENTAL TO COMPANY SUCCESS.
CAREER PROFILE
A results-oriented professional offering over 18 yearsâ experience in customer servi
ce,
hospitality, and communication. In-depth expertise in "above and beyond" custome
r service.
Strong â hands on * knowledge of client services and customer accounts.
Dynamic communication, presentation, negotiation, and relationship management sk
ills.
Proven ability to lead and motivate team members to ensure company success and c
lient
satisfaction. Capable of staying focused and maintaining a calm demeanor in
high-pressure situations while exhibiting high quality, diplomatic client intera
ction.
Adept at blending strong decision-making abilities with outstanding organization
al skills,
solid leadership attributes, and successful interpersonal relationship-building
techniques. Fun reliable, people person. Possess unquestionable ability to compl
y with Company policyâ s, standards,
and recommended guidelines. Recognized for well-groomed and professional
appearance. Ability to work rotating shifts, overtime, and travel on a constant
basis.
PROFESSIONAL EXPERIENCE
VERMILLION CONTRACTING, INC.
2007-Present
Office Manager
Successfully greet potential contractors and see to their needs.
Effectively handle all administrative duties, including files, phones, and data
input.
Proficiently receive blueprints and deliver to appropriate recipients.
CHELSEA'S KITCHEN
2008-Present
Server
Effectively identify and capitalize on opportunities to develop a strong client
base.
Consistently ensured delivery of quality customer service vital to sustaining an
d growing
clientele.
EVENTS PLUS INC.
1998-Present
Events Manager/Bartender
Consistently oversee all office duties, including scheduling of events.
Effectively recruit, hire, oversee event personnel.
Responsible for service and accounts of high profile clientele.
OAKLAND'S
2002-2007
Bartender/Host
Successfully greeted and accommodated five star guests; see to all customer requ
ests.
Effectively host and bartend high-volume, high-revenue events.
Consistently organize and serve private parties targeting specific clientele.
PROFESSIONAL EXPERIENCE, CONTINUED.
Bachelorâ s of Arts in Psychology LONG ISLAND UNIVERSITY, Brookville, NY
1992-1996
Bachelorâ s Degree in Secondary Education UNIVERSITY OF PHOENIX, Phoenix, AZ
1997-1998
Certificate for Secondary Education