Mikelle Ives, pmpà ®

3249 Barbados Lane, Naples, Florida 34119

239.431.6263 ~ 239.776.5412
ivesmm@msn.com

SUMMARY PROFILE
Highly dependable, well-organized, and goal focused project management professio
nal with a distinguished career in managing large-scale projects as well as pilo
ting sophisticated internal and third-party software application implementations
. Background includes product and operations management in key industries. Exhib
it stellar communication, teamwork, and interpersonal capabilities underscored w
ith the aptitude to effectively interact with professionals in all levels of the
organization. Vast experience working with business unit customers, IT, and man
agement to deliver, track, and report on concurrent projects. Able to work well
under extreme pressure in fast-paced environments.
Career Highlights:
- Instrumental for the development of Product Management Office
- Developed high efficiency organization of product support materials that
enabled other product managers to step in as necessary to maintain project time
lines
- Successfully led numerous corporate initiatives that increased market sh
are and growth for clients
- History of project rescue with a knack to effectively handle as well as
resolve project issues in agile fashion
- Excellent career track for coordinating both on- and offshore developmen
t teams and clients on a global setting

COMPETITIVE ADVANTAGE
- Staff Leadership and Supervision
- Project Management
- Product Management
- Six Sigma Methodologies
- Organizational and Program Development
- Strategic Planning and Execution
- Customer Service Excellence / Satisfaction
- Off-shore Vendor Management
- Budgeting and Cost Management
- Team Building and Performance Appraisal

TECHNICAL EXPERTISE
- Platforms: Windows 98 / 2000 / XP / Vista / Macintosh
- Software: Microsoft Word, Excel, PowerPoint, Access, and Outlook; Micros
oft Visio; MS Project; Tempo, Clarity Project Management Software; Macromedia Ca
ptivate; GDS Systems (Sabre, Apollo, and Worldspan); ADCS Error and ARC Reportin
g; Payroll Submission; Apollo Private Fares and Sabre Percent-off Fare Applicati
ons; People Soft, Magic, Sales Force, CRM; SQL; Cognos; RFP, RFS, T/SR; Unit Tes
ting, System Integration Testing, User Acceptance Testing; Contact Center Techno
logies, IVR; Web development platforms and technologies; Lotus Notes, SharePoint
PROFESSIONAL EXPERIENCE
Syntel Inc. ~ Troy Michigan
IT Project Manager Jun 2009-Present
First Data Corp â⠬â Coral Springs, FL (2010-Present)
- Conceptualize and facilitated the effectiveness of standard workflows an
d practices within the PMO environment
- Regularly interacted and provided support to the technical team with man
aging projects in Clarity
- Manage the entire project life cycle of various initiatives
American Express-Global Technologies, Phoenix AZ. (2009-2010)
- Oversee the entire SDLC life cycle to ensure all infrastructure build an
d software development requirements are met
- Outline as well as coordinate the execution and compliance with project
plans and schedules; regularly update return on investment (ROI), cost benefit a
nalysis, and net present value
- Develop and adjust project expense transactions; plan and approve cost i
nitiatives (forecasts) and budgets as well as chargeback allocations for project
s and sub-projects assigned through Clarity PM tool
- Draft business performance reports and present them to senior leadership
Neighborhood America (currently INgage Networks) ~ Naples FL
Product Manager-SAAS Apr 2008-Jun 2008
- Prepared and accurately maintained product documentation for internal st
andards on social networking platforms
- Identified client requirements; communicated system requirements, wirefr
ame, and data / process flow documentation to project managers and developers
- Conferred with developers to formulate recommendations, concepts, and pr
oposals to boost efficiency and bug fixes
- Collaborated with programmers to communicate deliverables in a timely an
d concise manner
- Refined knowledge of internal teams on technology integrationâ⠬⠢s best practices
BCD Travel ~ Atlanta, GA
Product Manager / Implementation Product Manager Dec 2004-Apr 2008
Worked on various virtual offices in OR and FL
- Administered the execution as well as provided support to internal and t
hird-party software implementations worldwide; established focus on corporate mi
lestones by training agents both in-person and web-conference settings
- Consistently met client expectations through proactive technical suppor
t on all products
- Supervised the tracking of bug and feature request while engineering pro
duct design to launch collateral and effectual documentation; maintained timely
resolution to all compatibility conflicts
- Adhered to ongoing release schedules as well as concurrent implementatio
n plans for each product
- Cultivated and maintained long-term relationships with key vendors
- Increased virtual department productivity by anticipating and reducing e
xcessive workloads
Operations Manager / Supervisor Sep 1999-Dec 2004
- Rendered technical expertise and support to the team to ensure all depar
tmental needs were met, including feedback, policies and procedures compliance,
performance reviews, focused training, and error handling
- Served as liaison between employees, clients, and vendors for product re
solution needs
- Actively involved in multiple complex online booking tool implementation
s and conversions, such as Cliqbook, ResAssist, ResX, and Get There

EARLIER CAREER
BCD Travel ~ Atlanta, GA
Divisional Floater Aug 1998-Sep 1999

EDUCATION
Selected Coursework in Computer Applications ~ Portland Community College, Portl
and, OR
Completed General Studies with focus on Physical Education ~ University of Utah,
Salt Lake City, UT

CREDENTIALS
Project Management Professional- PMPà ® (Certified) ~ Project Management Institute
Introduction to SQL ~ Collier County Education
Exceptional Presentation Skills ~ Baker Communications
Six Sigma (Yellow Belt)
Macromedia Captivate ~ Sterling, Ledet and Associates
How to Manage Multiples Project, Meet Deadlines and Achieve Objective ~ Fred Pry
or Seminars
Travel Industry program ~ June Morris School of Travel, Salt Lake City, UT
Graduated top 3% among the class and with honors