STEVEN A.

GALLOWAY
39 Clifdon Drive, Simsbury, CT 06070
sgalloway6@aol.com C:860-559-2747
EXECUTIVE PROFILE
President, Chief Operating Officer, Chief Executive Officer
Award winning retail food services executive with international experience and t
rack record of multi-million dollar revenue and profit growth achieved through s
taff development, performance and process improvement, operating cost reduction,
debt restructuring, new business development, technology implementation, opport
unity acquisitions and fast-growth / new market entry strategies.
CORE COMPETENCIES
* Full P& L Accountabilites * New Market Entry
* Start-ups/Mergers/Acquisitions * Retail Operations Expert
* Site Selection & Development * New Business Development
* Strategic Business Planning * Corporate Culture Change Agent
* Supply Chain Management * Advertising, Marketing, PR

PROFESSIONAL EXPERIENCE
President, Food Services Division - M.H. Alshaya Co. WWL
Shuwaikh, Kuwait 10/2009 - 3/
2010
Initiated reorganization of emerging division in the largest privately held reta
iler in the Middle East, with initial mandate to improve operations and sort bra
nds to expand a highly unique and complex multi-concept, multi-brand, multi-coun
try food services enterprise.
* Improved Operating Standards and Organizational Structure for 22 branded conce
pts (Casual Dining, Fast Casual and Quick Service Restaurants, and a Gourmet Foo
ds and Gifts Retailer) with 65 locations in 5 countries (Kuwait, Qatar, Bahrain,
Abu Dhabi and Dubai) generating annual revenues $101.6 million with EBITDA of $
12.1 million.
o Directed Senior Team of 8 highly experienced international business executiv
es (Divisional VPs and Functional and Brand Directors) and Administrative Staff
of 30 (Finance, Marketing, Quality Assurance/Food Safety, HR, MIS, Category Mana
gement, Procurement, Logistics) and country Field Operations Teams directing 1,6
00+ unit-level multi-nationals.
o Supervised five consecutive periods of positive sales growth, with 1Q '10 co
mps up 12.1%.
o Opened world record setting sales stores for Pinkberrys and PF Chang's.
o Consistently exceeded 90% Mystery Shopper reviews.
o Operated 2 Central Commissaries delivering fresh bakery daily to 200+ restau
rants in two countries.
* Developed Strategic Growth Plan to expand into Saudi Arabia, Egypt, Morocco, T
urkey, Russia and Poland to grow enterprise to 400+ locations producing $500 mil
lion sales in five years.
* Worked with Procurement & Logistics leadership to navigate Arabic Government R
egulations for importing, labeling, food safety/expiry requirements, and to secu
re Visas for food service workers.
* Key member of Retail Division Senior Team contributing to Executive Board Meet
ings, Investor Presentations, Strategic Operations and Asset Allocation Plans, I
T and Loss Prevention advancements, and New Business Development agendas.
* Introduced "7 Habits of Highly Effective People" learning sessions to career m
inded members of middle and lower management.
Operating Partner - Dunkin Donuts Baskin Robbins Franchisee
Buffalo, NY 4/2005 - 12/2008
Founding partner of Kainos Partners, a multi-state, large area developer franchi
see of Dunkin Brands concepts. Roles included Divisional President, Chief Opera
ting Officer and Chief Development Officer.
* Developed financial model to raise $30 million Private Equity, secure $25 mill
ion Commercial Debt.
* Acquired, developed and managed 60 restaurants and a 26,000sf central bakery i
n four years.
o Led due diligence, risk analysis and full legal and financial documentation
on all sites.
o Generated $32.8 million Net Sales, EBITDA of 11.8%, created new 1,200 jobs.
o Hired regional Operations and Administrative Teams, and created all Operatio
ns, Legal, Accounting and HR development, control and reporting systems.
o Recognized twice by the brand: Rising Star 2006 and Developer of the Year 20
07.
o Actively supported American Red Cross, Hunter's Hope, and the Jimmy Fund.

President - New England Management Services, LLC Avon, CT 10/199

9 - 3/2005
Provided contract-based business management and development services to privatel
y owned retail enterprises and market development enterprises.
* Developed New Market Entry Business Plan for NYC Private Equity Firm
o Deployed $250 million to open 240 QSR stores in 6 years in Atlanta, GA.
* Led operations turn-around for 40 unit Subway franchisee in Avon, CT.
o Generated $14.6 million Net Sales, improved EBITDA 23.4% to 11.6%
* Managed leasing, financing and renovations for a 60,000 sq. ft. retail shoppin
g center in Avon, CT.
o Increased Occupancy to 96.4%, raised Rents/lowered Costs, grew NOI by 14.6%.
* Managed turn-around of 20 unit Timothys World Coffee restaurant chain in New Y
ork City
o Generated $10.2 million Net Sales, improved EBITDA 18.9% to 13.3%.
* Started-up East Coast franchise for California-based Diedrich Coffee fast casu
al restaurant chain.
o Generated $556,000 Net Sales, 14.2% EBITDA in the first store in New England
.
* Coached and held annual fundraisers for Simsbury Youth Lacrosse Association.

Senior Vice President - YUM! Brands Franchisee

Birmingham, AL 3/1994 - 9/1999
Directed all aspects of Operations, Development and Administrative/Support servi
ces for Tacala, Inc, a regional Taco Bell, KFC and Pizza Hut Franchisee.
* Expanded to 220 units in 12 states from 10 units in one state over five years.
o Generated $163.6 million Net Sales, 15.2% EBITDA.
o Pioneered co-branding and non-traditional venues to increase Sales 18.4% and
EBITDA 12.6%.
o Directed $5.1 million annual advertising/public relations budgets.
o Implemented effective in-store fundraising format for the brands support of
the Boys and Girls Club.

Earlier Career Experience:

National Sales Manager - Increased Sales 8% for $23 million equipment Manufactur
er. Astoria, OR 1992 - 1
994
Executive Director - Grew Membership 18% for $1.4 million Non-Profit Association
. Lexington, KY 1986 -1992
President - Brokerage/advisory services for $4.2 million of tax sheltered inves
tments. Broussard, LA 1984
-1986
General Business Manager - Doubled Sales, grew NOI 28% for $18 million specialty
Retailer/Developer. Lafayette, LA 1980 - 1984
EDUCATION
Master of Business Administration
Xavier University, Cincinnati, OH 1989
Master of Science
University of Georgia, Athens, GA 1979
Bachelor of Science
University of Louisiana, Lafayette, LA 1976

Continuing leadership studies with Peter Drucker, Stephen Covey, Tom Peters, Joh
n Wooden, Dee Hock, Sun Tzu, Winston Churchill and Napoleon Hill.