TRAVIS LOGAN

6205-Bent Wood Drive

Antioch, Tennessee 37013
(615) 416-0683

PROFESSIONAL PROFILE
Experienced customer care representative 18 years in the insurance industry and
2 years in the banking/financial industry. I have earned an associate degree in
Business Management as well as a bachelor degree in Management and Human Relati
ons.
PROFESSIONAL EXPERIENCE
PERMANENT GENERAL ASSURANCE CORPORATION, Nashville, TN 2007 Present
Bodily Injury Adjuster II/Underwriter/Customer Assistance Team (CAT) Member
Interviewed insureds, claimants, and witnesses via phone to obtain critical clai
m information.
Reviewed applicants request for insurance and approved/denied coverage based on
company
guidelines.
Assisted customers with making policy changes, payments, and initializing claims
.
FIRST ACCEPTANCE SERVICES, INC., Nashville, TN 2004 - 2007
Bodily Injury Specialist
Processed bodily injury claims within $10,000.00 settlement authority.
Recognized bodily injury exposures and set appropriate reserves.
Conducted claim investigations via telephone.
Extended settlement offers to insured, claimants, and attorneys.
DIRECT INSURANCE COMPANY, Nashville, TN 2003 - 2004
Kentucky Property Damage Adjuster
Corresponded with policyholders, claimants, and attorneys via telephone.
Investigated coverage and liability.
Identified possible fraudulent claims and referred to SIU and Underwriting
as appropriate.
VISION INSURANCE GROUP, Brentwood, TN 2002 - 2003
Claims Representative
Investigated (via telephone) losses occurring in the state of Ohio.
Identified subrogation and salvage opportunities.
Resolved collision, property damage, and bodily injury claims with insured, clai
mants
and attorneys.
PROGRESSIVE INSURANCE COMPANY, Nashville, TN 2000 - 2002
Claims Representative
Generated estimates (up to $1500) using computer-based Mitchell program.
Conducted telephone-based interview with insureds, claimants, and attorneys.
Completed 2-week customer service training program in Cleveland, Ohio.
PERMANENT GENERAL ASSURANCE CORPORATION, Nashville, TN 1997 - 2000
Underwriter/Claims Adjuster
Ensured prospective applicants met company guidelines for policy issuance.
Completed coverage and liability investigations via telephone.
Analyzed facts of loss and utilized problem-solving techniques to resolve comple
x
coverage issues.
Evaluated first and third party property damage claims and handled bodily injury
claims.
Extended settlement offers to insured, claimants, and attorneys.
FIRST AMERICAN BANK, Nashville, TN 1995 - 1997
Operations Specialist
Performed deposit functions for commercial customers using a computer-assisted
balancing system.
STATE FARM INSURANCE COMPANY, Logan Agency, Nashville, TN 1990 - 1995
Customer Service Representative
Acquired new business and complete appropriate applications.
Provided customer care via office visits, telephone, and customers residences.
Investigated homes of potential customers to ensure homes met company guideline
and
confirmed the existence/non-existence of prior damage.
Transmitted claims via computer to regional office.
EDUCATION AND TRAINING
Trevecca Nazarene University, Nashville, TN 2009 2010
Bachelor of Arts - Management and Human Relations
Aquinas College, Nashville, TN 2006 - 2008
Associate of Arts (Magna Cum Laude) Business Management
Tennessee State University, Nashville, TN 1990 - 1991
Completed courses toward degree
Pearl-Cohn High School, Nashville, TN - 1990
Diploma
AICPCU/IIA, Malvern, PA 1997 - 2007
Completed courses and earned API, AIS, and AIC designations
Completed Program in Supervisory Management