Tatjana Austin

215 B Cedar Street Apt B

Manchester, NH 03103
(603) 540-0991
ta4c423c@westpost.net
OBJECTIVE A professional opportunity in that to perform as Accountant where e
xtensive experience will be further
developed and utilized
CAREER PROFILE
* Detail-oriented, efficient and organized professional with extensive experienc
e in banking/accounting systems
* Possess strong analytical and problem solving skills, with the ability to make
well thought out decisions
* Excellent written and verbal communication skills
* Highly trustworthy, discreet and ethical
* Resourceful in the completion of projects, very effective at multi-tasking
* Can complete projects in a timely manner and superb problem solving abilities
EXPERIENCE
TD Bank, N.H., Bedford, NH 05/2007 - current
Assistant Store Manager
* Managed overall daily branch operations including implementing policies and ob
jectives
* Monitored adherence to Company regulations, policies and procedures ensuring a
strong operational foundation is in place and being followed such as customer i
dentification, dual controls, regulatory requirement conformance and audits
* Managed and coordinated with staff to assess internal business needs and ensur
e services are delivered according to established high standards
* Championed core service values through direct recognition and coached staff to
reinforce service excellence, mystery shop management, etc.
* Ensured effective communications and information sharing within the branch and
with other departments
* Invented ways to improve effectiveness of communications and implemented chang
es as necessary
* Coordinated support from various internal departments as necessary
* Ensured that own work, as well as work of any employees supervised, is in comp
liance with applicable laws, regulations and guidelines, as detailed in policies
located on Company intranet; policies include but are not limited to Fair Lendi
ng, Know Your Customer, Bank Secrecy Act and other applicable anti-money-launder
ing policies
* Responsible for opening and closing branch
TD Bank, N.H., Bedford, NH 12/2005 - 05/2007
Branch Service Representative
* Originated loan applications
* Sold financial products
* Opened new accounts
* Processed changes to existing accounts and responsible for selling and cross-s
elling a limited ranges of products and services to new and existing customers
Victoria's Secret, Manchester, NH 08/2003 - current
Sales Specialist
* Monitored sales activities
* Opening/closing store and registers
* Keeping records of purchases, sales and requisitions
* Providing customer service by greeting and assisting customers as well respond
ing to customer inquiries and grievances
* Providing feedback and updates with sales activities to associates
Bedford Commons OBGYN, Manchester, NH 07/2005 - 12/2005
 Appointment Scheduler
* Answered multiple phone lines
* Operated with GPS medical program
* Booked appointments for patients over the phone and at the checkout
* Kept records and calling patients to comply with the appointments
* Communicated with different departments in relation to the patients
* Maintained confidentiality with and about patients
New England Micrographics, Manchester, NH 06/2004 - 09/2004
Data Entry Position
* Maintained Confidentiality of records relating to clients' treatment
* Compared data with source documents, or re-enter data in verification format t
o detect errors
* Located and corrected data entry errors
OfficeMax/CopyMax, Manchester, NH 12/1999 - 01/2003
Supervisor
* Supervised worker activity, assigned work and guided new employees to ensure c
ompletion of assigned duties
* Evaluated workers performance standards to provide information of manager's re
ports
* Ability to trouble shoot and solve issues dealing with deadlines
* Opened/closed store, carried store keys and kept alarm code confidential
* PC and Mac platform educated
NH Employment Security, Manchester, NH 12/1999 - 03/2002
Interpreter/Translator
* Scheduled appointments and assisted clients who speak Serbo-Croatian and Bosni
an language
* Translated documents on English
* Listen to speakers' statements in order to determine meanings and to prepare d
ocuments to be translated
* Read written materials such as legal documents and rewrite material into speci
fied languages
* Worked with different Employment Service Coordinators at various locations
EDUCATION Currently attending
Southern New Hampshire University
MS in Accounting/Finance Anticipated to graduate in 2012
UNIVERSITY OF NEW HAMPSHIRE, Manchester, NH Graduated 12/ 2004
Bachelor of Arts in Psychology
* Award Achievement for the University Honor Student, 2004
* Graduated Cum Laude; GPA 3.46
COMPUTER SKILLS
* Microsoft Word, Excel, Access, PowerPoint, Outlook Express, Microsoft Windows
XP and Microsoft Office XP Professional and many others related to banking.