Joseph Titta

127 Retford Avenue

Staten Island, NY 10312
(h) 718 966-6047
(c) 718 757-4317
jt4c5f6a@westpost.net
Objective: To join a dealership organization in a senior fixed operations capaci
ty. I will bring twenty- five plus years of automotive experience to an organiz
ation focused on being as efficient, profitable, and consistent as possible.
Experience: Fixed Operations Manager Autoland (Toresco Enterprises, Inc.) 2007-2
010
Springfield, NJ
This privately owned and operated dealership group represents Toyota, Scion, Chr
ysler, Jeep, and Dodge franchises. I was responsible for all service and parts
P&L for all franchises.
Transformed dealership CSI ranking from the lowest 10% in both the region and n
ation to #2 Toyota dealership in the district, #38 out of 112 dealers in the reg
ion, and #772 out of 1225 in the nation.
Increased monthly service and parts overall gross profit from a monthly average
of $385,000 to $438,000 monthly average.
Improved seven year rolling unit in operation retention by 27%.
Enhanced sold and service retention by 42%.
Recognized by Chrysler Corporation as a Five Star Certification Award recipient
.
Achieved the prestigious Toyota Signature Award.
Personally certified as Toyota Expert Service and Parts Manager.
Implemented strategic parts inventory controls resulting in exceptionally low T
IP (Toyota Inventory Profile). US average TIP is $40,000 Autolands TIP order wa
s $800.00.
Increased service department sales by 30.6%; repair order count increased by 22
%; gross profit increased by 5.5%; selling expenses decreased by 28%.
Increased parts sales by 17%; parts gross profit increased by 4%; selling and o
perating expenses were decreased by 19%.
Service & Parts Director World Auto Group 2004-2007
Newton-Denville-Phillipsburg-Springfield-
Roselle Park-Red Bank-Lakewood, New Jersey
This privately owned and operated dealership group represents Toyota, Ford, Niss
an, and Hyundai franchises throughout New Jersey. I was responsible for the ove
rall performance and profitability for all the dealership service and parts oper
ations.
Increased gross profit for all stores from a total of $1.0 million per month to
in excess of 1.4 million per month.
Elevated two Nissan dealerships CSI to top 10% rankings for their respective di
stricts.
Improved warranty labor rate for two Toyota dealerships by an average of $10.00
per hour, and similarly with regard to three Nissan dealerships; an average of
$6.00 per hour.
Joseph Titta, resume page 2 contd World Auto Group data:
In conjunction with Mike Nicholes Inventory Management Company we reduced obsol
escence in three Nissan dealerships from 30% to under 5%.
Awarded Toyotas prestigious Signature Certification Award, at one Toyota dealer
ship.
Achieved SPSI (Service and Parts Satisfaction Index) for two Toyota dealerships
in the top 10% for their respective districts.
 Instituted policy and procedure designed to collect a greater percentage of cus
tomer email addresses, resulting in an increase of emails collect from 26% to 68
%.
Achieved a 90% collection rate of all retail parts customer contact information
.
Service Manager Michael Dodge 1995 - 2004
Parts Manager Hasbrouck Heights & Lodi, NJ
This privately held business was owned and operated by Mr. Mark Zavist. I was g
iven my first Service Management opportunity at this dealership, and subsequentl
y worked directly for Mr. Zavist during my tenures with World Auto Group, and Au
toland (Toresco Enterprises).
Managed a staff of 37 parts and service personnel.
Oversaw a parts inventory of $800,000 with a true turn rate of 6 -7 times per
year.
Personally solicited all wholesale parts accounts.
Awarded Diamond Level Parts Manager certification
Brought dealership from the bottom 10% in parts purchasing for Chryslers New Yo
rk Parts Distribution Center to a ranking in the Top Three dealerships in the re
gion (total of 434 dealers).
Placed dealership in the elite Mopar Masters Club the top 100 parts purchasing
dealerships in the country out of 4400 dealers in the United States.
Achieved Chryslers Five Star Certification Award.
Implemented strategic parts and service processes resulting in a 78% absorption
rate for the dealerships fixed operations departments.
Built service department from a small shop of only 6 technicians to a mid-sized
department with 15 skilled techs.
Acted as point person for construction of new dealership facility.
Assistant Parts Manager Grecco Mazda 1990 - 1995
Wholesale Parts Manager Rockaway, NJ
This privately owned and operated dealership group also represented the Lincoln
Mercury car line. It was at this dealership that I first worked for Mr. Mark Zav
ist. As you will see from my subsequent experience I continued to work under Mr
. Zavists direction for the next fifteen years.
Dispatched and managed the logistics for 3 wholesale parts trucks.
Developed along with the new vehicle sales department a novel accessory program
for the Mazda product line.
Solicited all wholesale parts accounts.
Ordered all inventory needed for technicians, retail and wholesale clientele.

Joseph Titta, resume page 3 contd Prior Automotive Experience

Parts Manager Angiuli Motors 1985 - 1990

Assistant Parts Manager Staten Island, NY
This privately owned and operated dealership group represented Dodge, Jeep, Mazd
a, Isuzu, Buick, and Opel franchises.
Dispatched and coordinated the logistics for 2 wholesale parts delivery vehicle
s.
Key contact person for all wholesale parts accounts.
Parts Counterman Wagners Chrysler Plymouth 1982 1985
Technician Staten Island, NY
This privately owned and operated Chrysler/Plymouth franchise was where I began
my automotive career. I held a variety of staff positions from service departme
nt porter, new car prep, technician, and eventually parts counterman.

Education: Bachelor of Science, St Johns University (Staten Island Campus) degr

ee conferred 1987 Computer Science major, Business Administration minor.
Regis High School, NYC, NY graduated 1982 Attended on full academic scholarshi
p
Computer Skills: ADP, Reynolds & Reynolds, UCS. All Microsoft programs MS Word
, Excel, PowerPoint, etc.
Personal: Married two children homeowner
Hobbies: winemaking, all types of home improvement

Personal and professional references available upon request