Debra McBurnette

4316 Urn Street

Capitol Heights, Maryland 20743
Home: (301) 568-6358 or Cell: (202) 674-4907
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Secretary-Clerical Assistant/Office Automation
Well-organized and versed in many areas of operation in the clerical field, cust
omer services, telephone communication and computer literate with internet exper
ience, possess excellent telephone and communication skills.
* Self-discipline Motivated
* Problem solver/Troubleshooter Telephone techniques
* Excel under pressure Superb memory
* Professional Quick learner
HIGHLIGHTS
* Detail-oriented employee with pleasant speaking voice.
* Perform computer data processing in Word, daily office operations and filing.
* Volunteer for Douglas & Resource Inc. as an Office Administrator.
* Perform light account skills in Excel.
PROFESSIONAL EXPERIENCE
Volunteer Services
Douglas & Resource Inc., Camp Spring, Maryland
Office Administration
* Operate Telephone switchboard to answer, screen and forward calls, providing i
nformation, taking messages.
* Receive payment and record receipts for services.
* Greet persons entering establishment, determine nature and purpose of visit, a
nd direct or escort then to specific destinations.
* File and maintain records.
* Transmit information or documents to employees, using computer, mail, or facsi
mile machine.
* Schedule appointments, and maintain and update appointment calendars.
* Sort out incoming mail,
* Determine manner in which mail is to be sent, and prepare it for delivery to m
ail by FedExpress or DHL, certified.
Department on Disability Services,
Rehabilitation Services Administration Jan. 2007 to Aug. 2010
Clerical Assistant
* Screening telephone calls, taking message.
* Prepare referral folders
* Maintaining customer records.
* Type letters, memoranda's and statistical reports
* Maintaining good customer services with external and internal sources
* Record time and attendance on a computerize system.
* File and maintain records.
* Prepare travel voucher and ordering staff supplies.
* Set appointment and other assigned duties.

Department of Human Services,

Rehabilitation Services Administration Nov. 1966-Dec. 2006
Clerical Assistant
* Screen telephone calls, take messages.
* Prepare referral folders
* Make medical appointment for customer
* Type letters, memoranda and statistical reports
* File and maintain records.
* Prepare travel voucher and ordering staff supplies.
* Set appointment and other assigned duties.
EDUCATION
* Suitland Senior High School, Maryland -Graduated 1984
* Prince George's Community College-Attended 1985-1986
* General Communication Inc. -Certificate- May 1987 -Fed.1988
* Certificate Multicultural Competence Completion - may 2000
(University of Maryland) Total Clock Hours 3
SKILLS
* Microsoft Office Products,
* Typed 45 to 55 wpm,
* Data Entry program CRIS,
* Basic Writing Skills
* Rudimentary ASL TTY machine.
* Fax and Scan
REFERENCES: Available Upon Request