LISA KAEMPF

15 Overlook Circle * Hudson, NH 03051

Phone: 603.886.4154 * Email: lk4df3fc@westpost.net
BUSINESS PARTNER IN HUMAN RESOURCE
EXECUTIVE SUMMARY
Human Resources Professional providing innovative and best practice solutions i
n high performance environments. Track record of success in partnering with Busi
ness Managers to enable the attainment of their organizations business objective
s by delivering strategic and operational leadership on a variety of HR and busi
ness related projects.
HR leader with particular success in:
X Strategic Planning & Organizational Leadership
X Quality and Performance Improvement
X Outsourcing and Vendor Relations
X Identifying Organizational Competencies
X Setting Expectations and Metrics
X Internal Change and Reorganization
X Compensation Design
X Regulatory Compliance
X Team Leadership & Motivation
X Audits
RECENT EMPLOYMENT EXPERIENCE
CGI TECHNOLOGIES & SOLUTIONS, INC., Andover, MA (1989V2010)
One of the largest independent IT and business process services firms in the wor
ld with revenues of $3.8B and 26,000 employees in over 100 offices across 16 co
untries
Human Resource Director (2000-2010)
(16 Direct Reports, $1.5M Annual Budget)
High profile director charged with serving as a consultative business partner an
d valued member of the senior leadership team that furnished guidance and suppor
t to 1200 senior managers and employees in the Northeast Business Unit. Classifi
ed and investigated business concerns and furnished solutions through effective
use of human resource programs and services that capitalized on revenue generati
ng opportunities and enhanced organizational efficiencies.
X Transitioned HR from an administrative function into a strategic business part
ner working with senior management to drive key business and performance improve
ment initiatives
X Instigated a standardized program delivery and service that amplified the leve
l of satisfaction among foreign national candidates, these candidates represente
d 8% of the organizations population.
X Championed conversion of a decentralized HR infrastructure to compensate for o
rganic growth from 400 to 1200 employees and an annual revenue boost from $22M t
o $350M.
X Restructured the new hire on-boarding process, which resulted in 87% of the ne
w hires and hiring managers rated the program as the most organized day one on b
oarding they had experienced.
X Reduced the HR budget by 10% through the outsourcing of new hire binder printi
ng production.
X Spearheaded two pivotal organizational integrations, one in March 2007 that in
volved 400 employees and another in September 2008 that included 600 employees.
X Orchestrated initiatives that led to all open positions being filled within 60
days of requisition being open.
X Incorporated Top Ten Client recruitment meetings to expose future needs based
on sales projections.
X Tracked the number of employees forecasted to come available 90 days out based
on project end date, which led to the preserving of involuntary release due to
no next assignment at 2%.
Director, Business Processing Services (1999-2000)
(70 Direct Reports)
Senior director recruited to organize and deliver a new department within the Bu
siness Processing Services Business Unit and provide programs that supported the
ISO 9001 framework for employees.
X Steered the launch of the formal ISO 9001 employee framework for executing ful
l life cycle of performance management programs.
X Rendered essential encouragement and mentoring that was instrumental to promot
ing positive employee morale, growth and development.
X Devised and commenced training programs for employees that focused on aspects
of workplace performance and professional development.
X Collaborated with the management team to institute a retention program on orga
nizational effectiveness that included workforce planning and alignment of peopl
e strategies with business initiatives.
Director, Business Processing Services (1998-1999)
Following acquisition of ISI Systems retained as Director of Business Processing
Services and challenged to re-engineer the Business and Regulatory Analysis Org
anization in the U.S., which was comprised of approximately 40 business analysts
for all lines of Property & Casualty Insurance.
X Utilized strengths in strategic planning and organizational leadership to plan
, design and implement a new organization spanning across remote geographical of
fices.
X Recognized as a Trusted Advisor; provided insurance and product expertise in a
competent and professional manner to both internal and external clients for all
lines of Property & Casualty Insurance.
X Successfully developed innovative tools to streamline processes, improve consi
stency and quality across solution lines that when implemented, significantly re
duced expenses, enabled cross-training across Lines of Business and Solutions th
us enhancing customer relationships.

PREVIOUS EMPLOYMENT EXPERIENCE

ISI Systems, Inc. (Acquired by CGI Technologies & Solutions, Inc.)
Account Manager
Product Support Services Manager
Client Delivery Manager
Various Independent Insurance Agencies
Property & Casualty Agent
EDUCATION AND PROFESSIONAL DEVELOPMENT
Completed Courses towards, Associate of Arts in Business Administration, John Ty
ler Community College, Chester, VA
AFFILIATIONS
Member of National Association of Professional Women
AWARDS AND RECOGNITIONS
2010 Recipient of Strathmores Whos Who * 2006 Recipient of Excellence in Innovat
ion Award