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SANDY EDELSON, MS, SPHR, PHR

se4e8bbe@westpost.net * www.linkedin.com/in/sandyedelson * 561-715-9219


HUMAN RESOURCE AND MANAGEMENT LEADER
Accomplished, results-driven individual with a history of success in strategic a
nd tactical human resources and operations management. Dedicated internal consul
tant and business partner with a talent for influencing and supporting people wh
ile improving the performance, teamwork and culture of both large and small, div
ersified workforces. Motivated leader and problem solver with a passion for peop
le, innovation, quality, staff development, systems improvement and change manag
ement. Described as a natural leader who possesses high moral values and integri
ty, who is creative and proactive, who utilizes scarce resources while producing
best outcomes, and who tackles tough problems head on while maintaining respect
for individuals and bringing out the best in others.
PROFESSIONAL TALENTS
* Human Resources and Talent Management
* Employee Relations, Recruitment, Retention
* Compensation and Benefit Administration
* Coaching, Development and Training
* Organizational Design and Development
* Succession Planning and Career Pathing
* Change Management and Process Improvement
* Strategic Planning and Budget Management
PROFESSIONAL EXPERIENCE
CHILDNET - Plantation, FL 8/2009-5/2010
Director, Talent Management/Human Resources
Executive leader selected to restructure and improve all human resource and tale
nt management functions for 370-person non-profit agency, including: benefit adm
inistration, employee relations, performance management, compensation, recruitin
g, retention, succession planning, recognition, safety and risk management, poli
cies and procedures, legal and regulatory compliance, culture development and le
adership/ management development. Led department of four individuals.
Key Achievements:
* Developed and provided comprehensive compensation program, including internal
and market equity analysis, new pay grade and range structure, new hire and prom
otion pay strategies, and pay-for-performance plan to reach and support employer
of choice goal
* Identified reasons for avoidable turnover and implemented viable proven retent
ion strategies, including development of realistic job previews, improved benefi
t and pay administration, employee engagement, recognition and reward program, b
uddy system and new hire surveys
* Identified and implemented job candidate assessment tools resulting in improve
d job candidate fit
* Facilitated complete reorganization of client services, including development
of organizational structure, identification and placement of talent, and coachin
g of executive staff and directors
* Initiated and led leadership development and succession planning programs, inc
luding 360* feedback and mentoring
* Assessed top-performers, identified best practices and duplicated throughout t
he organization
* Coached and trained managers in performance management, including the identifi
cation, selection, retention and development of talent and implementation of com
petency models
* Developed and implemented an on-boarding program to touch new hires prior to s
tart dates to welcome them, provide needed information, instill the culture and
prepare them for success
* Updated all HR policies and procedures to reflect current practice and regulat
ions
* Administered and led the organization's safety and risk management committee
* Reengaged stalled computer conversion with complete system integrity initiativ
e
MORSELIFE - West Palm Beach, FL 7/2007-4/2009
Vice President, Human Resources
Provided vision, insight and leadership to facilitate transition to a new CEO an
d steer the 750-employee senior care organization through significant changes in
infrastructure and culture. Developed, administered and supervised human resour
ces and volunteer programs, and policies and procedures compliant with industry
and labor regulations. Administered benefits, employee relations, compensation,
performance management, recruitment, retention and leadership succession program
s. Provided training, development and support for all supervisory and management
staff. Represented human resources in board meetings. Organized and facilitated
energizing and morale-building employee events. Managed $22.8-million budget. G
enerated, analyzed and managed human resource reporting and budgeting. Supervis
ed four staff members.
Key Achievements:
* Leveraged communication and negotiation skills to decrease benefit rate increa
se from initial 8% to 0% without changes to existing medical coverage
* Skillfully negotiated free benefit portal reducing data entry time for enrollm
ent, savings of $30,000
* Successfully reduced HR expenses by 30% via reduction of successful unemployme
nt claims, skillful labor planning, vendor agreement negotiations and careful bu
dget management
* Revamped the HR department by improving customer service, implementing employe
e-generated ideas, redistributing staff responsibilities to align talent with ta
sks and developing HR staff; surveys showed satisfaction ratings consistently at
or above 98%
* Improved staff morale, retention and performance through new strategies for tr
aining, recognition, incentives, and by infusing the workplace with enthusiasm t
hrough ongoing employee events
* Developed HR strategic plan and action/accountability framework
* Developed sound compensation program, including geographic and competitor sala
ry surveys
* Created and implemented performance management system and succession plans inc
luding development of assessment processes, talent identification tools, supervi
sory toolkit, performance appraisal form and processes, and ADA compliant job de
scriptions
* Established strong rapport and trust with employees to create a collaborative,
positive and efficient environment
* Created comprehensive employee handbook, standardized and communicated expecta
tions
CENTER FOR CHILD DEVELOPMENT - West Palm Beach, FL 12/2004-7/2007
Vice President, Human Resources
Built and administered the organization's HR department, led the development of
new teams, administrative operating procedures, budgeting, internal processes an
d systems for the organization in its transition from a department within the pa
rent company (Tenet Healthcare of St. Mary's Medical Center) to an independent 5
01(c)(3) nonprofit entity. Defined and administered personnel policies, long-te
rm and short-term strategic planning, including succession and career path plann
ing, and related compliance with labor and industry standards and regulations.
Handled facility management and safety for main site. Supervised two staff membe
rs.
Key Achievements:
* Balanced the needs of employees with those of the organization by negotiating
$110,000 savings in annual benefit program costs without change in benefit plans
* Negotiated $14,000 (33%) annual cost reduction in maintenance and facility ser
vice contracts
* Created and implemented organization-wide risk management program
* Assisted in the strategic planning process as trusted partner to the seven-mem
ber senior executive team; facilitated development of organization's mission, vi
sion and value statements
* Increased success of recruitment and retention by creating a career opportunit
y Web site, developing effective hiring and on-boarding programs, manager traini
ng, coaching and mentoring
* Dramatically improved morale and retention through implementation of an employ
ee feedback and follow-through system
* Created and delivered training and succession programs that improved morale an
d productivity
PALM BEACH ATLANTIC UNIVERSITY - West Palm Beach, FL 1/2002-12/2004
Assistant Director, Human Resources
Recruited to drive efficiency, productivity and credibility for under-producing
department, and to provide, cost-effective benefits for the 400+ person institut
ion. Directed staffing, benefits and compensation strategies throughout the orga
nization. Developed team members to leverage individual capabilities and improve
performance. Provided level of leadership that resulted in organizational growt
h, improved service delivery and recruitment of high-performing team members.
Key Achievements:
* Improved employee morale and outcomes by successfully implementing a 360-degre
e feedback system and providing subsequent skills training and succession progra
ms for senior managers and department leaders
* Trimmed turnover by 14% through improved recruitment efforts, job candidate as
sessments and implementation of thorough on-boarding and feedback programs
* Created and delivered the Employee Training Center, including certification tr
acks for all associates, and produced a faculty training initiative that was att
ended by 72% of all faculty; courses included: Customer Service, Communication,
Team Building, Conflict Management, Microsoft Office, Supervision, Management an
d Leadership
* Improved communication through development of organization's first HR web site
and employee self-service center
* Created and presented, "Training on a Shoestring Budget" at Regional CUPA HR C
onference
HEALTHQUEST FITNESS & THERAPY - Boca Raton, FL 1/1999-Present
Consultant/Director, Organization Development and Human Resource Management
Personally selected to analyze and improve existing business operational and lab
or practices for organization that faltered after a significant relocation proje
ct. Developed and implemented marketing, business development and human resource
development initiatives that established job candidate attraction, new revenue
streams and steady bottom-line growth. Continue to provide guidance and develop
initiatives for organizational and human resource management.
Key Achievements:
* Championed the development and launching of high-impact marketing events that
produced immediate increase in referral business
* Successfully created a comprehensive, organized and compelling business and ma
rketing plan that captured attention and resulted in new clients and investment
funding
* Introduced new recruiting and retention processes, orientation and training th
at attracted quality-driven staff members, adding to the company's reputation an
d financial growth
TUTOR TIME LEARNING - Boca Raton, FL 10/1999-4/2001
Corporate Training and Development Manager
Designed, led and enhanced corporate multi-media training programs, including se
lf-directed, classroom and video formats, to solve performance gaps, improve pro
fitability and attain consistent knowledge base among executives, franchisees an
d staff of the international firm. Oriented, mentored and supported new employee
s and owners. Authored operations manuals and monthly newsletters for managers a
nd franchisees. Provided leadership and dotted-line management for two regional
trainers. Acted as internal consultant and business partner to executives, direc
tors, managers and franchisees.
INTRACOASTAL HEALTH SYSTEMS - West Palm Beach, FL 11/1997-10/1999
Human Resource and Training Manager
Administered HR functions for outsourced management team and staff. Created and
provided training and development for the 175-person, multi-site department. Man
aged Workers Compensation and Quality Assurance staff of 14. Decreased costs by
more than $10 million by leading the reengineering initiative of the financial s
ervices group. Designed and supervised the Quality Assurance program in complian
ce with regulatory agencies including JCAHO, cutting errors by 24% and improving
efficiency.

ADDITIONAL EXPERIENCE
PALM BEACH ATLANTIC UNIVERSITY - West Palm Beach, FL 2001-Present
Adjunct Professor, School of Leadership
Develop/teach undergraduate courses in HR, Leadership, Management, Communication

EDUCATION AND CREDENTIALS


* M.S., Human Resource Development, 2001; and B.S., Organizational Management, 1
999,
Palm Beach Atlantic University, West Palm Beach, FL
* Professional in Human Resources certification (PHR)
* Senior Professional in Human Resources certification (SPHR)
* Certified Predictive Index Analyst for job related behavioral assessments thro
ugh Praendex

PROFESSIONAL AFFILIATIONS (selected list)


* Board Director of Professional Development, HR Association of Broward County (
HRABC)
* Board President-elect, Drucker Society, South Florida Chapter
* Member, Society for Human Resource Management (SHRM)
* Member, Palm Beach County Healthcare Coalition
* Past Chair, Leadership Development Task Force, Children's Services Council
* Past HR Advisory Committee, Chair-elect, self-funded insurance plan, Independe
nt Colleges & Universities of Florida Benefit Association
* Past Website and Sponsor Relations Committee Member, Colleges and University P
rofessional Association for Human Resources

PUBLICATIONS/PRESENTATIONS
* "Bridging the Responsibility Gap", jointly written article included in the 100
th Drucker Centennial Publication by Drucker Society of Mannheim, Germany
* Presenter at the Colleges & University Professional Association for Human Reso
urces (CUPA-HR) Southern Regional Conference; materials presented at National Co
nference
AWARDS AND HONORS (selected list)
* Summa Cum Laude, Organizational Management Bachelor's Program, Palm Beach Atla
ntic University
* Praxis Award, MacArthur School of Leadership Master's Program, Palm Beach Atla
ntic University

REFERENCES
* Dr. Dale Dan, Chief Learning Officer, MorseLife, West Palm Beach, FL (561-635-
8121)
* Susan Cupp, Chief Executive Officer, Trigeminal Neuralgia Association, Gainesv
ille, FL (561-602-3681)
* John Greene, Board Chairman, Palm Beach Atlantic University, West Palm Beach,
FL (561-346-4109)
* Lisa Couden, Executive Account Manager, NetJets, Columbus, OH (614-795-2573)

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