JIM DAMATO, PMP

2106 1ST STREET NW * WASHINGTON, DC 20001 * 401.864.8399 * jd4ff256@

westpost.net

OBJECTIVE
Management position with responsibility and accountability for project, program
and departmental teams, to take systems development or infrastructure initiative
s from strategy thru implementation. Be relied upon by upper management for stre
ngths in long-term vision and ideas, decision making, budget authority, and staf
f development in driving goals to completion.

CAREER HIGHLIGHTS
* 8 years of management and 15 years of SDLC experience, starting as a developer
and growing to manage numerous technology teams.
* Repeatedly deliver projects on time and on budget, keeping technological direc
tion aligned with the business goals through extensive collaboration with execut
ive teams, stakeholders and users.
* Deliver measurable, real world results, from turning around failing projects a
nd teams, to cutting costs and reducing bugs.
* Able to succeed in a variety of challenging environments, from publicly traded
companies and large government agencies, to quick-growing startups and non-prof
it organizations.
* Broad technological knowledge, from systems design and development, to data an
d telecommunications infrastructure.
* Significant customer exposure, from business development through delivery and
implementation, and consistently receiving high levels of satisfaction for perfo
rmance.

EXPERTISE
* Strategic Vision and Ideas
* Project Planning & Management
* Budgetary Planning & Control
* Team Leadership and Staff Mentorship
* Infrastructure Design & Implementation
* Network Administration
* Technology Needs Analysis & Solutions
* Customer and Vendor Relationship Management
* Major New Business Development Support
* Interpersonal Communication & Public Speaking
* Systems Development Life Cycle
* Web Application Design & Development

PROFESSIONAL EXPERIENCE
Engagement Manager 11/2007 - 4/2010
Network Specialty Group, Inc. Germantown, Maryland
Lead numerous internal customers through the life cycle of hosting their applica
tions at the national data center for the US Forest Service (Department of Agric
ulture) a 44,000 user agency. Conducted technical needs analysis and worked dire
ctly with many cross-functional teams and stakeholder groups to schedule resourc
es and deliver large scale, enterprise solutions through ITIL/ITSM service model
. Built and directed team of 4 engagement managers; trained and mentored new tea
m members.
* Responsible for the satisfaction of 20 concurrent, active customers, touching
each one every week.
* Increased customer satisfaction significantly by designing and implementing th
e "Customer 30" and "K.I.T." programs.
* Developed WBS, Project Plan and Best Practices for the hosting lifecycle where
none existed before.
* Developed solution for engagement management as a service, where any engagemen
t manager could help any customer.
* Awarded as a "Critical Contributor" for an extremely high profile customer's s
uccessful launch, March 2010.
* Awarded as "What's Working" by OCIO for having the data center's highest team
satisfaction rating, March 2009.

Deputy Program Manager 5/2007 - 5/2008

Network Specialty Group, Inc. Germantown, Maryland
Managed implementation of company's IT services contracts with the US Forest Ser
vice, comprising 45 employees and 60% of the company's $10M annual revenue. Work
ed with all levels of OCIO leadership to fulfill contract requirements and ensur
e customer satisfaction. Built teams by selecting candidates for hire. Supported
business development efforts. Mentored new employees. Company is CMMI Level 2 c
ertified.
* "Loaned" to a client project in November 2007 to fill role critical to success
of the contract.
* Successfully performed as Acting Engagement Manager from 11/2007 to 5/2008 sta
bilizing project during inception.

Project Manager 10/2005 - 4/2007

Access Systems, Inc. Reston, Virginia
Managed a team of 5 for a $1.0M contract to deliver a custom, web-based software
application for the National Indian Gaming Commission (Department of Interior)
which regulates the rapidly growing $22 Billion Indian gaming industry. Software
allows geographically dispersed workforce to track, collaborate and report on a
ll information gathered. Company is both ISO 9001:2008 and CMMI Level 2 certifie
d.
* Successfully delivered custom software on-time and on-budget, NIGC's first new
system in over 7 years, by skillfully managing project scope, resources and cli
ent expectations.
* Led all project management activities overseeing all day-to-day aspects of the
project, including design, planning, development, test and documentation.
* Successfully performed as Acting Senior Developer from 11/2006 to 4/2007 stabi
lizing project during staff turnover.
* Migrated data from various disparate data silos into one flexible data model t
hat will hold everything.
* Lead the Certification & Accreditation process, the first the agency had under
gone.

Senior Director of Technology 1/2005 - 7/2005

Club Managers Association of America Alexandria, Virginia
Managed a full-time staff of 3, plus 4 contract developers. Internally, responsi
ble for strategic technology direction, uninterrupted operation of IT services a
nd a $500K annual budget. Provided strong and stable IT leadership during a peri
od of internal reorganization and realignment. Repositioned a maturing infrastru
cture towards the next level in returned value. Externally, represented the tech
nology interests of the 7000+ person membership and private club industry when d
ealing with membership committees, allied associations and private club industry
software vendors. Improved the professional lives of club managers through educ
ation programs, project management training and technology solutions.
* Directed successful release of custom association management system that was 6
months behind schedule, delivering the finished new system within 4 months of h
ire.
* Lowered monthly telecommunications costs 50% through skillful renegotiation of
existing vendor contracts.
* Led IT team in deploying technology services on location at CMAA's annual worl
d conference, the association's premier event with over 3000 members and 500 ven
dors attending.

Director of Technology 1/2002 - 1/2005

Benefits Unlimited Cranston, Rhode Island
Recruited and hired as 1st employee to establish IT operations for this employee
benefits brokerage firm. Successfully implemented numerous enterprise-wide proj
ects in a high-pressure start-up environment as company grew from start-up to 25
users in 2 years and became regional market leader with over $70M in premium un
der management. Managed a team of over 25 vendor and consultant relationships an
d a direct report. Had decision authority over product purchases, contract negot
iations, billing and service-level agreements. Directed all aspects of projects,
ensuring adherence to scope, timelines, expectations, risk, change and budget.
* Managed the design, implementation and growth of a scalable data and telecommu
nications network infrastructure.
* Increased employee productivity and reduced costs 66% each by conceptualizing
and delivering a paperless database-driven application for enrolling insurance a
pplicants, eliminating a very burdensome paper-based system, producing ROI withi
n 1.4 years and bringing a money losing department to profitability.
* Reduced monthly telecommunication costs 30% by deploying a VoIP phone system,
producing ROI within 1.1 years.
* Assisted major new business development by supporting sales staff during custo
mer engagements.
* Managed company relocation, from real estate build-out and wiring to network a
nd data migration.

Senior Web Engineer (Contract) 1/2001 - 5/2001

3COM Santa Clara, California
Specially recruited to guide a mission-critical, behind-schedule HR web applicat
ion to release. Project was for internal global deployment, allowing management
teams to do workforce realignment.
* Facilitated the successful on-time application launch by leveraging extensive
system knowledge from previous employer.
* Reduced on-page code 80% and bugs 25% by creating internationalized, object-or
iented code libraries.

Senior Application Engineer 6/1997 - 11/2000

S1 Corporation / Edify Corporation Santa Clara, California
Leader of cross-functional, product development teams. Originally hired by Edify
to develop web-based HR and banking applications. Stayed on after S1's acquisit
ion of Edify to develop wireless and web-based applications for leading global b
anks.
* Managed the release of software framework, enabling development of wireless ap
plications, to customers in Japan.
* Evaluated the technical integration of 3rd party applications, including Siebe
l (CRM); Ariba and Commerce One (procurement); PeopleSoft (payroll); LendingTree
(credit); and FICO Blaze Advisor (business intelligence).
* Supported business development through numerous presentations to "C-Level" exe
cutives of global customers and partners.
* Reduced bugs 20% by creating object-oriented code libraries for user-interface
design and usability standards.

IT Systems Developer 6/1995 - 5/1997

American Power Conversion Kingston, Rhode Island
* Designed and implemented a system for business intelligence, allowing manageme
nt to analyze extensive corporate sales database without any knowledge of the co
mplex data model.
* Developed internal software for sales force automation used globally by corpor
ate sales team.

EDUCATION & CREDENTIALS

Bachelor of Science Degree - Cum Laude University of Rhode Island
1997
Major: Management Information Systems / Minors: Computer Science, Mathematics
Project Management Professional Project Management Institute 2009
Crystal Reports Developer Training Business Objects 2006
MCSA Training Glow Training 2003
Cold Fusion Developer Training Fig Leaf Software 2002
Siebel Developer Training Siebel 2000

SECURITY CLEARANCES
Public Trust Department of Agriculture 2009
Public Trust Department of Interior 2007
Secret Department of Defense 2006

TECHNOLOGY & METHODOLOGY

Highly Proficient at:

* Project Management
* Microsoft Solutions Framework
* Microsoft Operations Framework
* IT Outsourcing
* Project Life Cycle
* Risk Management
* Use Cases & Workflow
* Systems Development Life Cycle
* Visio & Project (Microsoft)
* Web-based Architectures
* IIS (Microsoft)
* Browser Compatibility
* JavaScript, DHTML & CSS
* Database Design
* SQL Server & Access (Microsoft)
* Object-Oriented Programming
* Microsoft Office applications
* Written & Verbal Communication
Hands on Experience with:
* Information Architecture
* Information Security
* Disaster Recovery
* Network Administration
* Windows Server 2003
* Windows XP Pro
* Active Directory & Group Policy
* Firewalls, SonicWall & CheckPoint
* Cold Fusion & Dreamweaver
* Norton Corporate Anti-Virus
* VoIP, Avaya & AltiGen
* Database Administration
* Data Modeling & Erwin
* Oracle
* Stored Procedures, T-SQL and PL/SQL
* Customer Relationship Management
* Sales Force Automation
* Siebel & PeopleSoft
Working Knowledge of:
* Rational Unified Process
* ASP.Net & ADO.Net
* C# & VB.Net
* Java & C++
* XML & XSL
* SOAP
* COM/DCOM
* TCP/IP
* WAP, iMode, CHTML
* DHCP & DNS
* LAN, WAN & T1
* Routers & Switches
* Network Security
* HTTP & SSL; FTP
* PDFs & Adobe Acrobat
* Exchange (Microsoft)
* Peachtree & Great Plains
* Lotus Notes, PowerBuilder