Alice Blossom

3230 Rustling Pines Spring, Texas 77380

ab501416@westpost.net
Cell 832-692-3657
Summary
HR Professional with diversified background in human resource management. HR Gen
eralist experience in benefits administration, compensation, recruiting and staf
fing, employee relations, talent management, learning and development. Knowledge
able in all aspects of performance management and consulted with client managers
in using PM tools such as Improvement Plans, Warnings, formal coaching, etc.
Knowledgeable in talent management competencies and development tools; facilitat
ed virtual and classroom learning to improve performance within service centers.
Proven communication skills required for diverse team environment.

Professional Experience
Hewitt Associates, The Woodlands, TX
Delivery Specialist, 2008 - 2009
Performance Management Team Lead, Talent Management, 2006 - 2008
Success Factor system administrator, client contact, team lead for multi-client
team including three Fortune 1000 companies.
* Implemented and administered Success Factors system including the following mo
dules: 360 review, succession planning, goal management, performance management,
and foreign language pack.
* Facilitated training on Success Factors tool and functionality for client cont
acts, and implemented upgrades for client systems, improving cost-effectiveness
through electronic processing
* Consult with clients at senior level management and teach functionality of Tal
ent Management system. Created Standard Operating Procedures documentation for m
ultiple clients.
* Responsible for on-going training of service centers located in Krakow, Brazil
, Asia, and US.
* Train new team members on several different client configurations of Success F
actors systems.
* Lead weekly client status call include gathering issues and sending out agenda
s
* Special project, of rolling off tuition reimbursement to new division
Learning Administrator, 2005-2006
* Coordinate and manage global learning events.
* Work with client employee base to answer question regarding classes and admini
strative problems
* Created and implemented service center training; and coordinated virtual learn
ing sessions with multiple learning strategies to communicate with 150 employees
across five global locations
Stewart Builders, 2002-2003
Safety Administrator
Assumed responsibility for safety administration, payroll processing, and new hi
re orientation for construction workforce of 600 hourly employees.
* Organized the back end processes of a growing safety function, implementing em
ployer compliance with OSHA, and introducing automated systems and tools for mai
ntaining records on safety practices and equipment.
* Managed new hire process, applications, orientations, and relayed information
to payroll for non-english speaking hourly employees.
* Assumed responsibility for processing weekly payroll for over 600 field worker
s. Updated employee file records and performed data entry of job codes.
* Reported and recorded workers injuries and maintained injured employee files,
including coordination with clinics and doctors offices.

I-Link Inc., Draper, Utah, 1997-2001

Supported start up tel-communications company through growth from 80 to 300 empl
oyees. Reported to the CEO, and developed the initial HR function.
Human Resource Generalist
Consulted with employees and managers on all employee relations issues, offering
guidance for relationship management and researching requests to resolve concer
ns and issues.
* Consulted with managers and employees on compensation issues such as pay band,
benchmarking, and role classifications. Processed payroll and solved compensat
ion problems.
* Supervised benefits administration for health, dental, insurance STD, and LTD.
Worked with providers to research and implement benefit plans and coordinated a
nnual open enrollment.
* Implemented a time and attendance system, achieving a cost savings of 20,000.0
0 within the first year.
* Researched and consulted with vendors to implement a new payroll system, impro
ving accuracy and reducing costs for weekly and bi-weekly payroll processing.
* Coordinated all recruitment efforts, interviewed VP to service center level em
ployees. Developed multiple sourcing strategies for staffing a customer service
center 24/7/365.
* Conducted management training on employment law, compliance, and company polic
ies. Wrote training courses and materials, and provided individual consultation
for managers on employment practices.
* Introduced Performance planning tools and process, facilitated training for ma
nagers on the tools and process of performance management.
* Represented management and provided documentation in unemployment hearings and
investigations, ensuring legal compliance and supporting company interests.
* Handled workers compensation claims and reporting for FMLA, ADA, and EEO.

Education
University of Utah, Salt Lake City, UT
B.S. Organizational Communications, 1997, emphasis in Human Resource Management.
Professional Affiliations
Member of SHRM (Society of Human Resource Management). Sitting for PHR exam May
2010.

Technical Skills
Microsoft Office Suite, Success Factors, Data Matixs Time and Attendance, ADP an
d Millennium payroll systems, Siebel, and Workflow