972-754-6044 Carrollton, Tx 75006 Objective Experienced business analyst and project manager with highly developed training, motivational and presentation skills seeking to utilize project management, tec hnical, and problem solving skills for competitive company growth. Accomplishments -- Successfully managed twelve data interface projects for national insurance ca rrier allowing electronic vendor relationships to be established. Interfaces est ablished with DirectComp RX, Coventry, Health E-Systems, and TransPac to name a few. -- Improved data compliance for claims EDI reporting, reducing data error ratio from 25% to 2% over a six month period. Implemented new workflow designs to allo w for improvement of data entry, data compliance, and transactional timelines. -- Completed multiple training programs to establish a Business Objects informat ion portal for national carrier, allowing customer interaction, ad hoc reporting , and canned reporting availability in real time for client base. -- Migration of Business Objects from 6.5 to XIR2, including data modules, secur ity platforms, universe translation, and report migration. Professional Experience Imperial Casualty and Indemnity Company, Frisco, Tx May 2005-Present Senior Systems Coordinator Multiple project management for implementation of data interfaces, operational d atabase improvement, and beta/live release of base programming. Design workflow programs to enhance performance, compliance, and productivity for frontline work ers. Overall data compliance for medical, claims, and policy data reporting thro ugh WCIO, NCCI, and IAIABC standards. Monitor compliance ratios and confront pro blems arising from programming errors or omissions. Implemented data security mo dule, expanded company from ten users to over fifty users, established VPN conne ctivity for remote access users and client base. Liaison for IAIABC, WCIO, and A SC X12. SQL Server administrator, Business Objects administrator, and systems ad ministrator for company. Texas Workers? Compensation Adjuster License, Advanced Report Designer certificate, Advanced Universe Designer Certificate, BOE Systems Administrator Certificate. Green Oaks Behavioral Healthcare Systems/HCA, Dallas, Tx October 2003-April 2005 Mental Health Worker Supervise up to twenty five adolescent psychiatric inpatients ranging in level f rom two to four. Provide activities throughout scheduled hours, including psycho -educational groups, drug and alcohol rehabilitation, suicide prevention, anger management, and stress management. Chart activities of patients in care, includi ng symptoms of psychological disorders, behavioral displays throughout period, c omplaints and accomplishments of the patients. Assist in crisis intervention and crisis management. Assist in training new employees. LCDC License. Desert Springs Medical Center, Midland, Tx August 2002-August 2003 Mental Health Supervisor/Medication Administration Supervisor Supervise daily care of ten to twelve level five adolescent residents in locked door hospitalization setting. Administer appropriate medications according to ph ysicians? orders. Responsible for ensuring patients attended to daily living ski lls, Perform and monitor psycho-educational groups, drug and alcohol rehabilitat ion groups, living skills, and leisure skills activities. Monitor residents for signs of deterioration or progression within their given diagnosis. Monitor prog ression and update treatment plans on regular basis. Chart activities of residen ts, including behavioral symptoms, physical symptoms, personality characteristic s and accomplishments throughout progression of treatment period. Responsible fo r safety and security of unit. Crisis intervention/Crisis Management including v erbal, nonverbal, and physical intervention. Supervise up to five other employee s on shift. Report to charge nurse any considerable problems or threats to facil ity, staff, or other residents. Contribute to treatment team meetings, offer rec ommendations for alternative therapies or treatment courses for residents on an individualized basis. Certified Pharmacy Technician, Chemical Dependency Intern. Technical Skills Operating Systems: MS Windows, SQL Server 2005/2008 Computer Languages: SQL, HTML, CSS, COBAL, PASCAL Business tools: MS Office Suite, Visio, MS Project Protocols: TCP/IP, Tel-NET, FTP Database: SQL Server, MySQL Education: University of Texas at Permian Basin, Odessa, Texas ? Psychology and Business Ad ministration References Available upon request