JENNIFER IMMO

Phone: (703) 864-3566

Email: ji50e4cc@westpost.net
Over 13 years in technical support with proven ability to rapidly troubleshoot,
diagnose, and resolve complex issues in a Windows environment. Respected team p
layer with excellent interpersonal and communication skills. Adept in dealing w
ith clients from various industries including automotive, document technologies,
chemical, telecommunications, and financial.
TECHNICAL PROFICIENCIES
Systems: Windows (95, NT, 2000, XP, 2003, 7)
Hardware: Servers, Hubs, Cisco Routers and Switches, PC's, Printers, Faxes, Tand
berg Video Conference Units
Software: MS Office Suite, MS SQL Server, MS Exchange Server, MS SharePoint Port
al Server, Cisco Unified Communications, Visio, Bloomberg, Veritas Backup Exec,
Adobe Acrobat, MatLab, Actuate, ReportCast, Symantec Anti-Virus, McAfee Anti-Vir
us, Trade Web, Facsys, Cisco VPN Client, Remedy
Networking: TCP/IP, DNS, DHCP, VoIP
Languages: SQL, Visual Basic
PROFESSIONAL EXPERIENCE
August 2002 - May 2010
Declaration Management & Research, LLC, McLean, VA
Technology Officer
Recruited to maintain network, desktop, voice, and video technologies for an SEC
registered investment advisor managing approx. $11 billion AUM. Scope of posit
ion was expansive and included installation, implementation, support, administra
tion, documentation and management of:
LAN/WAN Network Services
PC Desktop Support
Disaster Recovery and Business Resumption Plans
Backup/Data Recovery
Video Teleconferencing and IP Telephony
Turret Phone Systems (IPC & BT)
Print/Fax Equipment
Remote Client Administration
Account Compliance
Key Projects and Achievements:
Provided support for trading desk activities and employess of all levels from As
sociate to company President
Researched new technologies such as Microsoft SharePoint
Created and upheld IT group portal housing all necessary group and SEC required
audit information
Installed and configured financial software such as Bloomberg, TradeSuite and Tr
adeWeb
Setup new fax, Actuate, Symantec Anti-Virus, Microsoft SQL Server, IIS (web) and
print servers
Evaluated and purchased equipment, software, and service contracts
Implemented key application upgrades for Cisco CallManager, Cisco Unity, Microso
ft Exchange Servers, and Veritas Backup Exec
Arranged and maintained Tandberg videoconferencing equipment
Retained software licensing and service contracts
Managed Compliance database, including programming of compliance guidelines for
all accounts
Developed and presented all new employee technical training
Received annual bonuses based on accomplishments
June 1997 - July 2002
EDS, an HP Company, Auburn Hills and Troy, Michigan
Information Analyst/System Administrator
Supported the following Fortune 500 accounts as revenue leveraged resource:
MCI Worldcom
Installed and configured desktop PCs for Windows 2000 migration project
DOW Chemical
Installed, configured and tested VOIP (Voice-Over Internet Protocol) Phones for
pilot office sites
Supported largest Unified Messaging contract utilizing Cisco Unity, Microsoft Ex
change 5.5 and Microsoft Outlook 2000
General Motors
Set up and configured Compaq 8500 cluster and IBM Netfinity Servers for developm
ent team from inception to implementation
Resolved critical back-up issue, resulting in successful back-ups of test and de
velopment software
Contributed to the collaboration of documentation for the configuration and supp
ort manual
Leveraged as first-level support to General Motors customer to resolve technical
issues in a mixed operating environment; helped reduce the amount of escalated
issues and increased customer satisfaction
Assisted with the successful implementation of Y2K compliance
Performed requirements gathering and documentation
Created an Automotive Plant Simulator application
Xerox
Administered and maintained network support for 500+ Netware 3.x, 4.x and Window
s NT Servers and provided remote desktop support for over 31,000 Xerox and EDS U
sers
Trained Xerox Desktop Team on ISO90001 processes resulting in team certification
and increased revenue for EDS
Staffed the Xerox Desktop Team; including interviewing, mentoring and training n
ewly hired desktop administrators
Installed and trouble-shot all LAN-based software for over 300 internal customer
s, including configuring and installing Microsoft Suite applications
Key Projects and Achievements:
Created and implemented Plant Monitoring and Control (PM&C) system for General M
otor's Romulus powertrain engine plant utilizing IBM Netfinity Servers, GE Fanuc
Cimplicity software, and Visual Basic scripts
Maintained testing environment for systems developed for General Motor's Lansing
Grand River plant
Successfully instituted ISO-9001 process for improved customer support and consi
stent training
Served as Dow Messaging Team IQMS Representative
Selected as Backup Team Leader for the Xerox Remote Desktop Team consisting of p
roblem identification, resolution, and other leadership team activities such as
interviewing
Recognized as team Customer First Service Representative
EDUCATION and TRAINING
UNIVERSITY of NOTRE DAME, Mendoza College of Business, Notre Dame, IN
Bachelor of Business Administration - Management Information Systems, May 1997
Training Courses:
Cisco Unity System Administration
Cisco Unity System Engineer
Visual Basic Fundamentals
Visual Basic Development
Internet Information Server
Novell IntraNetWare 4.11
MCSE Core Classes (Windows NT)
Microsoft TCP/IP
Microsoft Word or PDF copy of resume available upon request
References available upon request