Jason Hamel

1375 Castlemont Ave, 29, San Jose, CA 95128

jh518c88@westpost.net * Direct 408-772-8929
SUMMARY
Professional manager with a broad-based background in business development, huma
n resources, personnel management and store operations. Strong leadership and mo
tivational skills; proven ability to quickly build rapport, establish trust, tra
in and motivate people of all levels. Recognized for professionalism, positive m
ental attitude, commitment to excellence, and demonstrated ability to communicat
e and interact effectively with senior management, associates, and customers. Bi
g-picture focus on company goals has produced increased efficiencies in producti
on and sales.
* Business Assessments
* Process Reengineering
* Purchasing and Materials Management
* Productivity Improvements
* Strategic Planning
* Customer Service and Retention
* Team Leadership
* Financial Reporting
* Recruitment, Training, and Leadership
* P&L Management
* Budget Management
* Regulatory Compliance
AREAS OF EXPERTISE
* Contributes proven record providing great customer service and follow-through.
* Provides dedication and commitment to the highest level of service in the indu
stry.
* Brings successful achievements in sales, marketing and new business developmen
t.
* Implements excellent communication skills to maintain positive relations with
customers.
EXPERIENCE
Office Max Inc * Campbell, CA 2008 to 2008
General Manager
Managed 31 sales and support staff to perform all aspects of retail store operat
ion. Determined product lines, maintained inventory levels, managed vendors, des
igned marketing and sales campaigns, oversaw merchandising, and supervised assis
tant managers and business services team. Personally addressed customer complain
ts upon escalation by assistant managers. Planned and executed company standards
including communications, operations, and human resource policies.
* Achieved weekly and monthly sales goals and quotas based on volume, gross marg
in, payroll, shortage, and expenses, increased ranking from bottom 5% to the top
15% percentile of historical sales volume.
* Successfully utilized turnaround management abilities to transform highest shr
ink store to lowest shrink store over a four-month time period.
* Significantly reduced store management turnover from 26% to 3% through accurat
ely and effectively hiring, training, and motivating competent employees.
Advantage Sales & Marketing * San Jose, CA 2005 to 2008
District Manager
Oversaw retail operations and merchandising for 14 home improvement stores throu
ghout the South Bay Area. Trained managers and sales staff, developing manageria
l talent by reviewing monthly productivity and identifying strategies for improv
ement. Promoted partnerships with vendors, and corporate executives. Directed re
gional sales and marketing campaigns.
* Served as liaison with regional manager, vendor account executives, and commun
ity leaders to coordinate store management, sales focus, and community involveme
nt.
* Devised eye-catching, targeted marketing campaign, resulting in recognition by
regional managers and vice-president and 37% increase in sales from year to yea
r.
* Implemented innovations to achieve sales quotas consistently, focusing on turn
around strategies for lagging stores, achieving sales of $35M in 4 departments,
paint, garden, kitchen and bath.
* Monitored employee performance, making recommendations for skill development,
additional responsibility, promotion, or dismissal.
Gap Inc * Tracy, CA 2003 to 2004
Stock Supervisor
Monitored receiving, check-in, and stocking of merchandise, prepared products fo
r sale and mark-down, and all other necessary administrative duties. Supervised
sales and marketing activity of sales staff, including sales assignments and emp
loyee development. Directed daily activities of the warehouse including labor sc
heduling, personnel management, space utilization, inventory and merchandise pla
cement.
* Initially hired in Stock Supervisor position in 2003. Selected to assume leade
rship of store location within 60 days due to ability to turn around underperfor
ming operations, solid management skills, and a record of outstanding performanc
e.
* Additional duties include developing a private following, opening and closing
store, serving as key holder, coordinating in-store merchandising, and creation
of innovative visual displays.
* Hired, interviewed, screened, trained, and supervised retail sales associates,
assisted manager in all daily store operations, inventory control, coordinating
visual displays and merchandising, conducted sales meetings, monitored sales go
als for consultants, and participated in head-to-toe-dressing / consultation for
VIP clients.
* Successfully utilized team management and client relations skills to dramatica
lly increase store revenues.
Dave and Busters Inc * Milpitas, CA 2000 to 2003
Assistant Manager
Challenged to revitalize and maintain existing operations, interfaced extensivel
y across all business disciplines - leadership, management, marketing, food and
beverage, and cost of sales; resolved interdepartmental conflicts and operationa
l inefficiencies. Supervised day-to-day operations with full responsibility for
P & L. Hired, trained, and managed 36 employees divided amongst 3 departments. D
eveloped and maintained over 25 vendor relations. Selected to assist with manage
ment, supervision and training of 50 employees in Florida during new store openi
ng. Handled weekly and monthly inventory and purchasing, resolving problems invo
lving shipping delays and damage. Assisted customers with inquiries and complain
ts, satisfying specific needs while exceeding expectations. Received continual r
aises, promotions and bonuses for numerous outstanding achievements
* Developed through 7 promotions in a three year period.
* Scheduled work shifts for 30-35 employees, cutting costs through redesigned pr
ocesses and improvements to efficiency.
* Verified incoming shipments, checking that material received agreed with packi
ng slip specifications and quantities. Rejected damaged goods and arranged for t
heir return to vendor.
* Hands-on knowledge of several software applications including Excel and Daily
Sales Report (DSR).
* First successful career employment out of high school.
EDUCATION
Mission College * Santa Clara, CA 2011
A.A., Business * GPA: 3.8
Additional seminars and training included Team Building, employee counseling, an
ger management, sexual harassment, Microsoft Office 2007. Additional course work
toward a Bachelors of Administration degree. Assisted with organizing and parti
cipating in multicultural events. Completed continuing education courses in Adob
e CS4. Completed course work in Accounting 1A and 1B which has significantly con
tributed to my expertise in spreadsheet analysis
COMPUTER SKILLS
Microsoft Office Software: Word 07, Excel 07, Outlook Express, Access 07, Groove
, PowerPoint 07, OneNote 07, InfoPath 07, Publisher 07, and all prior versions o
f the above
Editing Software: Adobe Creative Suite CS4; Dreamweaver, Flash, Photoshop, Premi
er, InDesign, After Effects, Bridge, Acrobat 9 Pro, Movavi Suite, Vegas 9 Pro, P
innacle (12, 14 HD), Boris; RED, Continuum 5.0, and Graffiti.
Database & Contact Management: SAP, Outlook, Access, Quicken, QuickBooks, Peacht
ree, ADP Payroll, Lotus Notes
ADDITIONAL SKILLS
* Marketing
* Vendor Relations
* Customer Relationship Management
* Merchandising Strategies
* Sales Forecasting
* Revenue Growth/Expense Management
* Training
* Business Development
* Customer and Employee Relationship Management
* Technology
* Staffing and Management Development
* Conducting Training Programs
* Retail Procedures
* Performance Analysis
* Coaching and Motivating Staff
* Inventory Control
* Payroll Reporting
* Recruiting and Hiring Personnel
* Customer Relations
* Documentation and Reporting
* Revenue/Financial Reporting

CERTIFICATIONS
Microsoft Certification * Microsoft * Tracy, CA * 1998 to 1999 * Certified as a
professional in the use of Microsoft Excel, Word, Powerpoint, and Publisher.
HONORS
Appreciation and Outstanding Achievement * Tracy African American Association *
Tracy, CA * 2003
Was awarded by the City in recognition of my Motivational Speaking to the Public
High Schools and taking initiative to the big brother program and turning the l
ives around of three failing students to graduates and college bound students.
TRAINING
Negotiation Skills * Mission College * Santa Clara, CA * 2005 to 2005 * Provides
insight into what is required to negotiate successfully including attitudes, st
rategies, plans, and a six-step interactive negotiating process
Job Stress Management * Mission College * Santa Clara, CA * 2005 to 2005 * Provi
des insight into what is required to successfully organize and manage stress in
the workplace.
Dealing with Difficult People * Mission College * Santa Clara, CA * 2006 to 2006
* this course examines the nature of difficult people, six different kinds of d
ifficult people and suggested strategies for effective coping.
Conflict Management * Mission College * Santa Clara, CA * 2006 to 2006 * this co
urse explores the causes and impacts of conflict as well as the best ways to man
age conflict in the workplace
Conduction Meetings * Mission College * Santa Clara, CA * 2006 to 2006 * Explore
s the principles of conducting a meeting.
Introduction to Accounting * U.S. Small Business Administration * San Jose, CA *
2009 to 2009 * Fundamentals of accounting in a self operated business
How to Write a Business Plan * U.S. Small Business Administration * San Jose, CA
* 2009 to 2009 * Principles of writing a successful business plan
Small Business Primer * U.S. Small Business Administration * U.S. Small Business
Administration, San Jose, CA * 2009 to 2009 * Business information
Marketing 101: A Guide to Winning Customers * U.S. Small Business Administration
* San Jose, CA * 2009 to 2009 * A course that identifies the key elements to ma
rketing ones own business.