GERALDETTA R.

LOVELACE
PROGRAM ANALYST / MANAGEMENT ANALYST / PROGRAM MANAGER
PROFILE
Solutions-focused, motivated, and multifaceted MBA Candidate with a comprehensiv
e background in records management, research and analysis, and information colle
ctions, seeks to support a progressive organization in optimizing performance.
Consistently manages projects from concept through successful completion within
deadlines and budgets. Commitment to excellence proven through a broad range of
supervisory and leadership roles; exhibits dynamic initiative complemented by h
ighly developed analytical, organizational, problem-solving, decision-making, an
d communication skills.
CORE COMPETENCIES
Records Management; Program Analysis; Qualitative/Quantitative/Technical/Statist
ical Analysis; Research; Data Generation; Information Gathering; Surveys/Studies
; Project Management; Best Practices; Briefings; Presentations; Verbal & Written
Communications; Consultations; Interpersonal Relations; Collaborative Teamwork;
Strategic Planning; Organization; Workflow Coordination; Prioritization; Time M
anagement; Database Management; Policy/Regulatory Compliance; Creative Problem S
olving; Staff Training & Motivation; Accounting; Construction; Finance; Real Est
ate
PROFESSIONAL EXPERIENCE
Kingdom Lifestyle, Inc. 03/2002-12/2009
Minneapolis, MN
Broker/Owner
Applied sharp business acumen toward leading a team of employees in all facets a
nd phases of sales, marketing, and property acquisition activities, with a stron
g focus on optimizing productivity and efficiency. Directed strategy meetings w
ith staff to update property listings, define team goals and objectives, and pro
mptly resolve issues. Performed extensive research of individual prospects to d
etermine client needs, financial capabilities, and objectives.
Trained, mentored, and motivated 12-member team of real estate agents and suppor
t staff, playing an instrumental role in their development and performance. App
lied solid management and analytical skills toward consistently achieving and su
rpassing sales quotas. Closely evaluated and monitored work product and general
operations in order to mitigate problems and ensure smooth workflow. Organized
office operations and automated procedures to optimize workflow by maintaining
accounts and computing commissions and payroll using QuickBooks and Microsoft Ex
cel.
Successfully built top-performing personnel integral to supporting enterprise-wi
de operations by strategically recruiting and effectively interviewing, screenin
g and testing candidates. Maximized human resource performance by conducting ev
aluations, clearly defining skill gaps, providing expert recommendations on stra
tegic training/professional development solutions, and identifying and promoting
talent. Cost-effectively allocated, administered, and controlled budgets, to m
aximize use of resources while minimizing costs.
Stayed abreast of market conditions for residential and commercial properties an
d provided valuation reports for local and regional banks. Represented develope
r/builder in single family, multi-family and mixed-use projects. Designed and i
mplemented innovative marketing and promotional initiatives in order to expand b
randing and name recognition. Served as an instructor for home buyer classes fo
r community development and non-profit organizations using Home Stretch format a
nd materials.
Homes and More Realty, Inc. 01/2000-03/2002
Minneapolis, MN
Office Manager
Actively supported senior management in critical decision-making and business pl
anning initiatives. Contributed sharp business acumen toward defining and imple
menting policies to boost overall operational performance. Efficiently planned a
nd coordinated workflow, defined staffing requirements and assigned projects to
optimize utilization of human capital and operational resources. Created system
s to standardize office procedures, coordinated training for sales associates, c
omputed commission and other payouts on closed transactions, and prepared checks
for Brokers review and signature.
Performed intake interviews and pre-qualification of new clients, marketed homes
for local non-profit agency, and monitored racked residential real estate trans
actions, further illustrating exceptional multitasking and prioritization abilit
ies. Strategically worked to maintain competitive leveraging, drive revenue gro
wth and optimize bottom-line profitability.
Conducted comprehensive research and analysis of title work, verified taxes, ass
essments and other closing cost information, prepared closing documents, and aud
ited files on closed transactions to ensure compliance with State and Federal re
gulations. Actively supported employer in sustaining and growing business by pr
oviding quality service in processing customer transactions.
Etceteras Management 05/1998-12/1999
Burnsville, MN
Office Manager
Successfully directed top-performing, highly motivated support staff by effectiv
ely assessing performance, resolving inefficiencies through proactive solutions,
and providing ongoing counseling and mentoring. Monitored individual staff mem
bers to ensure strict adherence to internal policies and procedures, as well as
federal and state rules and regulations. Contributed project management skills
toward overseeing daily operations and supporting projects from inception throug
h completion.
Actively liaised between subcontractors, clients, vendors and general contractor
s to track project progress and ensure projects are timely completed and within
budget, further illustrating advanced communication skills. Motivate staff to wo
rk together efficiently while mitigating issues regarding estimating, scheduling
, jobsite budgets, complete buildout, final job completion, and close-out docume
nts. Submitted insurance claim paperwork, purchased building materials and main
tained inventory. Diplomatically resolved customer complaints and ensured super
ior customer satisfaction and retention.
Additional Experience
Thomson Consumer Electronics
Regional Sales Specialist (1994-1998)
Specialist, Market Analysis (1993-1994)
EDUCATION
Master of Business Administration (MBA), Specialization in Accounting - Indiana
Wesleyan University, Indianapolis, IN, Graduating in 10/2010
30 Credits / GPA 3.7
Bachelor of Science (BS), Business - Indiana Wesleyan University, Indianapolis,
IN, 1994
200 Credits / GPA 3.7
Associate of Science (AS), Management - Chattanooga State Technical, Chattanooga
, TN, 1990
Credits included with Bachelor of Science Degree / GPA 3.8
HS Diploma Broad Ripple High School, Indianapolis, IN 46220
TECHNICAL PROFICIENCIES
Microsoft Office, including Word, Excel, Access and PowerPoint; Microsoft Projec
t; QuickBooks