Objective

To obtain leadership employment opportunities in an acute care hospital setting

focusing on Service Excellence, Process Improvement, and Healthcare Recruitment.

Profile
15 + years as a healthcare professional
Proven ability to direct projects from concept to implementation
Goal driven, detail oriented with strong leadership capabilities
Organized, highly motivated, and detail-directed problem solver
Ability to work in unison with administration, staff, and volunteers
Education
Master of Business Communication, Spalding University, May 2010
Licensed Practical Nurse, Galen Health Institute, Louisville, 1997
Bachelor of Arts, Psychology, University of Kentucky, Lexington, 1993

Management/Supervision

Direction of recruitment efforts for retention of patient support staff

Coaching, reinforcing, supervision, and evaluations of staff
Development of staff to facilitate team oriented, cohesive group
Employment
NORTON HEALTHCARE- NORTON AUDUBON HOSPITAL, Louisville, Kentucky
Service Excellence Liaison, Emergency Services 2008-present
Licensed Practical Nurse, Critical Care-Transitional Care Unit 1999-2008
Responsible for the integration of service excellence initiatives with clinical
practice in the Emergency Department
Tracking and reporting metrics of patient satisfaction scores to administration
and staff
Implementation of organizational directives and hardwiring service basics to ac
hieve the optimal patient experience
Build and reinforce relations with other hospital departments
Development of hospital department team to support service excellence initiativ
es
Randall Caldwell
6808 Woodrow Way, Louisville, Kentucky 40228
(502) 235-3821
RandallC89@Gmail.com

Collaborate with system marketing to promote the Emergency Department through e

vents, photo opportunities, mailers, and video
Manage reward and recognition events for Emergency Department achievements for
promotion in the company and community; Door-to-Balloon, Chest Pain Accreditatio
n, Emergency Nurses Week, Emergency Medical Services week
Development of Volunteer and Teen Volunteer program in the Emergency Department
with coaching and supervision
Respond and resolve grievances from patients and families regarding ED physicia
ns and staff
ON-SITE HEALTH SOLUTIONS, Louisville, Kentucky
Occupational Health Nurse 2006-present
Administer wellness assessments and phlebotomy for local and out-of-state compan
ies
NEW RADIANCE SKINCARE, New York-Louisville, Kentucky
Operations Supervisor 2005-2008
Responsible for wholesale and retail account acquisitions and maintenance
Managed graphic development of product catalogs, flyers, and print ads for prom
otional needs
Responsible for managing shipping, inventory, and stocking for online and retai
l stores
SEVEN COUNTIES SERVICES, Louisville, Kentucky
Family Preservation Therapist 1995-1999
Provided intensive court-ordered therapy and collateral services to families pr
omoting a safe environment to keep children in the home
Identified care plan goals to improve responsible parenting skills
Provided intensive therapy for at risk children and parents to ensure positive
family outcomes
Managed and developed treatment plans for state service reimbursement agencies
Coordinated follow-up services upon completion of therapy to include Individual
/Group/Art/Speech therapies
Appeared in family court on behalf of families and made recommendations to the
court based on family participation
Coordinated and worked with an interdisciplinary team to meet the needs of fami
lies
CHARTER RIDGE BEHAVIORAL HOSPITAL, New Albany, Indiana
Mental Health Counselor 1994-1995
Staff counselor for inpatient adolescents with behavioral, social, and family
issues
COMMUNITY LIVING, Louisville, Kentucky
Case Manager 1993-1994
Provided case management and community support to mentally-ill individuals and f
amilies living independently
Randall Caldwell

Committee and Community Participation

Service Excellence Committee for Emergency Department, Leader

Interdisciplinary Committee Chair for Emergency, Radiology, and Patient Access
Departments, Leader
Emergency Department Operations Council, Member
Quality Committee in Emergency Department, Member
System Service Excellence Matrix Team, Representative for Audubon Hospital
Toastmasters International, Member
Habitat for Humanity Raise the Roof project, Participant
Ivy Hill Neighborhood Association, Block Watch Captain
Awards and Certifications
BLS-Basic Life Support
ACLS- Advanced Cardiac Life Support
Recipient of Better Care Awards
Member ACHE- American College for Healthcare Executives
Randall Caldwell