Elisabeth Vedrine

909 6th Avenue N Apt. 13 Seattle WA 98109 (616) 648-9853 ev526f5e@westpost.ne

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PROFILE
Motivated, personable business professional with over five years of bilingual (F
rench/English) customer service experience. Diplomatic and tactful with professi
onals and non-professionals at all levels. Talent for quickly mastering new skil
ls and adapting to new challenges. Track record of successful business ownership
and collaboration with partners.
Flexible and versatile able to maintain a sense of humor under pressure. Poised
and competent with demonstrated ability to easily transcend cultural difference
s. Enjoy traveling for work.
SKILLS SUMMARY
Fluent in written and spoken French
Strong customer service skills
Outbound calling
Professional demeanor
Experience working with various departments
of city government
Front office operations

PROFESSIONAL EXPERIENCE
French language communication
Design and deliver series of classes to corporate clients, providing French for
business professionals
instruction.
Translate marketing tools from English to French.
Perform surveys of industrial components in French markets.
Interpret court proceedings for participants in civil and criminal cases.
Customer Service/Marketing
Retail sales in various industries.
Customer support for airline passengers, including reservations, information, a
nd security checks.
Built clientele list from referrals with 80% repeat-business clients.
Maintained business mailing lists and developed marketing materials to distribu
te to prospective clients.
Detail Mastery and Organization/Problem Solving
Manage all aspects of day-to-day operations as co-owner of a thriving arts acad
emy:
Facility rental/maintenance
Student scheduling
Finance: accounts payable/receivable/invoicing, insurance billing, budgeting
Supervision of all employees
EMPLOYMENT HISTORY
Air France Seattle, WA
Bilingual French/English booking agent, 2010
Language International Inc. Grand Rapids, MI
Independent contractor, conducted marketing and training projects for American c
orporate clients focusing on French markets, 2008 to 2009
Grand Rapids Courthouse Grand Rapids, MI
Independent contractor, interpreted for French defendants, 2007 to 2009
Parks and Recreations Department Grand Rapids, MI
Independent contractor, taught art and French for after-school / summer program,
2003 to 2009
Arts Studio Inc. Grand Rapids, MI
Co-owner, operated front office, including accounting, marketing, and scheduling
, 2003 to 2006
EDUCATION
Lcole Nationale Suprieure des Beaux Arts Paris, France, 1985-1989
LAtlier de Sevres Paris, France, 1983-1984
COMPUTER SKILLS
Microsoft Office Microsoft Word Microsoft Outlook Internet Explorer