GREG GLASSFORD

7s425 Barnes Road (630) 897-6261

Aurora, IL 60506 gregglassford@ Comcast.net

BUSINESS MANAGEMENT PROFESSIONAL

Human Resources... Employee Development... Strategic Planning Execution... Offic
e Management
Organized and analytical mentor offering over 20 years of rich career experience
developing strategic business plans, positioning personnel for career opportuni
ties of greater responsibility, and assembling top talent leadership teams that
drive bottom-line revenue improvements. Diversified expertise spanning customer
service, workflow planning and prioritization, trend analysis, relationship cult
ivation, employee mentoring, P&L management, staff supervision, and more.
Accomplished professional with propensity for leveraging industry acumen to driv
e operational excellence. Thrive on challenging opportunities to manage projects
interpreted as near impossible while leading, training, and mentoring high-perf
ormance work teams. Recognized for consistently exceeding expectations.
Master of Business Administration (MBA) - Aurora University
Bachelor of Arts in Business Administration (BBA) - Aurora College

CAREER CHRONOLOGY
STORE DIRECTOR - OSCO DRUG STORES
5/1976-3/2010
Promoted internally to assess managers' performance and execution capabilities,
stimulate operational improvements throughout all departments, foster customer-c
entric work environment, and provide training to manager and associate teams.
* Reduced liquor inventory 20% while positively impacting sales 7% and decreasin
g shrink 2% by developing formula calculating the appropriate inventory levels a
nd purchase prices. Formula adopted company wide and implemented as a best pract
ice. Earned SWIFT award for performance.
* Transformed negative sales growth into 6% sales increase and 100% employee tur
nover to 15% as handpicked turnaround leader selected by Regional VP to guide ch
ange at underperforming store. Received 0 employee complaints throughout entire
4 year tenure and thwarted unionization attempt.
* Improved inventory control documentation process by automating previously manu
al recording of counts to save 80 man hours per year at store level; automation
ultimately adopted corporate wide.
* Lowered ad set man hours to 4 per week from 16 and cut scan give away rates by
developing and deploying new ad set process embraced throughout organization.
* Received President's Award for Excellence for preparing and promoting 33% (5)
Assistant Store Directors to Store Director status in just 2 years' time.
* Stimulated extensive turnaround initiative producing improved sales, customer
service (up 20%), in stock positions, cleanliness, and employee morale rates.
Earlier Osco Drug Stores Experience: Assistant Manager

ADDITIONAL HIGHLIGHTS
AWARDS President's Award for Excellence
Jewel-Osco Excellence Award
SWIFT Award
PROFESSIONAL DEVELOPMENT Certificate in Financial Planning
Boston University
TECHNOLOGY Excel; Access; Word; PowerPoint; Outlook; PeopleSoft; Oracle; QuickBo
oks