NATE BOUDREAU

2337 Hudson Circle

Tel: (630
) 885-6767
Aurora, IL 60502
nboudreau23@yahoo.com
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A motivated and strong IT Professional / Level II Desktop Support Specialist wit
h a proven record of success, seeks a challenging
position capitalizing on the ability to contribute knowledge in a progressing co
mpany that will educate and utilize my skills.
Education:
DeVry University:
Addison, Illinois
Bachelor’s Degree in Computer Science & Technology
Major: Network & Communications
Skills Summary:
* Operating Systems: Windows NT/2000/XP /XP64/Vista/Windows 7
* Hardware: (Desktops) Dell, Gateway, HP/Compaq, IBM, etc. (Notebooks) Dell
Toshiba, Sony, IBM, Gateway, Panasonic, HP/Compaq, etc. (Handhelds) BlackBerr
y, PDA’s, Palm pilots.
* Internet / Intranet and Extranet Connectivity: Ethernet / Broadband, T-1, ISP,
Modem, Dial up, TCP/IP, DNS, VPN,
WPA2, WEP (802.11/abg), Ping, Traceroute, DHCP, LAN and WAN, Wireless / Route
rs, Switches, Hubs.
* E-mail: Lotus Notes 6.5 and 7.0, Same Time 7.5, Domino and Same Time Servers,
Microsoft Outlook, Exchange Server.
* Engineering Applications: Team Center, Unigraphics, AutoCAD
* Microsoft Applications: (Office 2003/2007, Visio, Access, Project, Front Page,
Publisher) VPN, SAP, Active Directory,
* Security Applications: Anti Virus applications /McAfee Anti-virus, Symantec's
Norton Anti-virus, Avast, etc.
* Remote Terminals: Citrix, Dameware, NetMeeting, Proxy Loader and CA Unicenter
Remote Control ENU.
* Achievements: Received Customer Service Award (March 2007) - Resolved the high
est number of tickets within standard
business day - Received multiple staff recognition client feedback from end
users while at ( Electro Motive Diesel ) CSC.
Professional Summary:
CSC – Computer Science Corporation
LaGrange, Illinois
Level II - Desktop Support Specialist / Hyatt Helpdesk Support
October 2006 / Present
Develop and maintain company wide desktop, hardware and software standards for E
lectro Motive Diesel,
an international locomotive manufacturing company. Support 2000 + users. Also, s
upport all Hyatt hotels on a helpdesk level.
Responsibilities include:
* Deploy desktops/notebooks to new end users with standard base image using ghos
t and installation of various applications.
* Coordinate with other departments and business units to assist in the developm
ent and testing of new applications.
* Key team member and contributor of Windows XP deployment project and VOIP migr
ation.
* Responsible for moving end users to new location while confirming equipment fu
nctionality.
* Working with HP support on and offsite to repair nonfunctional products within
the environment.
* Troubleshoot /Support Cisco VPN Client & I-Pass Dialer.
* Conduct enterprise activation for Blackberry users, train end users on synchro
nizing data from Lotus Notes and data
recovery within Blackberry manager software.
* Document end user related problems within “USD†Ticketing System.
* Trained multiple new employees our policies and procedures to understand the c
lient side environment.
* Educated end users on Electro Motive Diesels best practices / processes.
* Demonstrated the ability to establish and maintain working relationships with
end users and peers.
* Displayed independent prioritization of time management in a standard work day
for support requests and projects.
* Give 100% phone support for Hyatt hotels across the U.S.
* Support end users proprietary software for Hyatt hotels.
* Responsible for monitoring servers across U.S.
* Trouble PC, LAN / WAN related issues.
* Reset passwords including Domain, Citrix, VPN Client, Workforce Management and
Hyatt Connect in Active Directory

Lifetime Fitness
Warrenville, Illinoi
s
Desktop Support Technician
December 2005 /October 2006
Support several Illinois Lifetime Fitness clubs within the Chicago Metropolitan
area.
Responsibilities include:
* Support voice and data hardware software at the desktop level. Acted as site l
iaison/project coordinated between Information
Systems and various departments.
* Troubleshoot and replaced any non functioning hardware (HP printers, card prin
ters, cameras, Cisco switches, racks, etc).
UHC Technology Services:
Oak Brook, Illinois
Helpdesk Support Specialist
August 2005 / October 2005
Provide first level helpdesk support to internal users, assisting them with hard
ware and software problems via phone, email or
help desk tickets via “Track It†ticketing systems. Deployment of images using Swimage (
ghosting software), installing various applications on Windows 2000 & XP.
Responsibilities include:
* Exhibited effective verbal and written communication skills when supporting cu
stomers.
* Demonstrated the ability to troubleshoot effectively and precisely.
* Deploy new end user PC’s, Xerox, HP Laser Jet printers and desktop to laptop conve
rsions.
Molex:
 Lisle, Illinois
Technical Support / Help Desk
March 2005 / August 2005
Supported all functions related to Service Help Desk and ensured all calls were
answered, recorded, and resolved efficiently
in accordance with Service Level Agreements in the Support Wizard ticketing syst
em.
Responsibilities include:
* Daily review and evaluation of standards for recommendation to meet and or exc
eed business needs.
* Provided quick installation of anti-virus software and Microsoft updates for e
nd users. Troubleshoot network
issues utilizing settings within Internet Options and DOS commands.
* Provided and created documentation for employees and end users for VPN and wir
eless home network issues.
* Reset end users passwords for SAP, Citrix and Windows logon using (AD) Active
Directory.
I-Dep :
Chicago, Illinois
Operations / Support
August 2002 / Oct 2004
Responsible for the technical production and services of web based depositions.
Worked with the onsite Network Admins to
help configure clients network in order to produce I-Dep services. Provided tec
hnical phone support for participating attorney’s and court reporters prior to and d
uring the deposition going live.
Responsibilities include:
* Troubleshooting/support of firewalls for remote partner firms including the se
tting up of static IP addresses and creating
firewall configuration rules to allow video streaming in a secure manner.
* Configured network issues using and DOS commands.
* Built PC’s as backup data boxes for client’s depositions.
* Provided hardware/software upgrades and supported technology issues of departm
ents computers.
* Working with sales, partner-firms and operating a tech-support team to ensure
productivity of business
operations to perform our services at the highest level.
* Helped in creating and organizing standard operating procedures for I-Dep serv
ices on the client side and
customer service relationships.
* Secured confidential legal contracts and agreements that were made between by
I-Dep and the client within our database.