Michael O.

Wells
1014 Sherwood Lane Home: (402) 596-1168
Papillion, NE 68046 E-mail: mw537df4@westpost.net Mobile: (4
02) 968-6027
________________________________________
PROFILE
A self-motivated and results-driven problem solver who has proven managerial, sa
les, and marketing skills. Extensive track record and experience in identifying
profit potential, and maximizing market share.
CORE COMPETENCIES
Relationship based Sales and Marketing New Client Development Managerial Lead
ership
Marketing Growth Strategies Product Development General Business Operations
________________________________________
PROFESIONAL EXPERIENCE
Sprint Nextel (2006 2010)
Account Representative
Responsible for strategically identifying, prospecting, and growing small to mid
-market business accounts through a consultative relationship approach.
Targeted decision making executives and business owners and successfully develo
ped a level of credibility and trust thereby growing their business.
Successfully established positive working relationships with new and existing c
ustomers.
Identified and pursued new sales opportunities as well as current customer up-s
ell potential resulting in significant new lines of business.
Worked collaboratively with customers to introduce data solutions.
Prepared, presented and delivered product proposals and quotes.
Achieved, on average, over 100% in sales 2006-2009.
The Soccer Center, MSSA (2004- 2005)
Center Director
Recruited to manage the turn-around of a not-for-profit multi-sport facility. R
esponsible for day to day operations, marketing, promotion of events, leagues, a
dvertising sales, and sponsorships.
Actively developed relationships between local business and community leaders.
Affected a customer-service oriented change in the culture of the business.
Generated new ancillary revenue streams for off-peak hours.
Coordinated league schedules, team trainings, and special events.
Midas Auto Systems Experts (1999-2004)
General Manager
Assigned to a turn-around facility directly responsible for overall profitabilit
y. Defined and implemented long and short term objectives; responsible for overs
eeing and controlling all daily operations, policy implementation and strategic
direction. Set and administered budgets; initiated cost controls to ensure prof
itability.
Managed employees focused in areas of customer service, timeliness, accuracy, a
nd developed a culture of credibility and trust.
Provided motivation, changed orientation of employees for quarterly goal achiev
ement.
Increased customer counts by 30% while managing operating costs down.
Recognized for profitability, and promoted to third and final level of internal
retail responsibility.
Designed and implemented a promotions campaign which increased traffic to the f
ive Omaha area stores.

Edwards Management Co. (1998- 1999)

McDonalds Store Manager/Marketing
P & L responsibilities for a million dollar retail facility as an internship for
Sales and Marketing of a sixteen store group.
Affected a 5% reduction in labor costs while maintaining quality service levels
.
Increased sales volume by 5%.
Enhanced operations, obtained a McDonalds Corporate store score of B.
Selected, trained, and promoted employees to manager level.
Scored over 90 percent in all Corporate Training.
Alan Baer & Associates
(1996-1997)
Heartland Sports Inc. General Manager Omaha Flames
Broad responsibilities from strategic planning to operations: P & L, marketing,
sales, public relations, and day-to-day operations.
Increased partnership and gate sales by 20%.
Implemented new and standardized existing policies and procedures.
Improved public relations as well as league relations.
Analyzed and then Managed operating expenses down.
Pears Coffee Inc. II General Manager
Hired to grow a startup business with entrepreneurial responsibilities.
Reduced losses, stabilized dwindling account list, saving 5% year over year.
Developed new product/marketing strategies to increase market share and revenue
.
Stabilized an apprehensive staff and reduced turnover and resignations during c
ompany relocation to a new facility.
Omaha World Herald
(1991-1996)
Direct Sales Manager, Circulation
Lead District Supervisor
Responsible for scheduling, employee training, presentations, and production of
direct sales efforts including; outbound telemarketers in a predictive dialer en
vironment, door to door sales crews, retail kiosk sales
Direct Sales Manager
Designed and implemented retention and fulfillment aspects within telemarketing
segment.
Promoted an interactive cooperative approach to the department.
Initiated, implemented and monitored contracted personnel to the direct sales s
egment of our effort to increase the quantity and quality of sales volume.
Increased overall circulation to all-time high.
 Analyzed, prepared and monitored a departmental budget.
Lead District Supervisor
Reduced error and increased responsiveness to customers.
Achieved a 35% reduction in customer complaints by thorough training and adhere
nce to the standardized expectations.
Increased account collections by 30% through implementation of a strategic plan
and subsequent adherence to the plan, including persistent follow up.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Arts in Psychology with additional studies in Sociology and Marketin
g
University of Nebraska at Omaha
COMMUNITY INVOLVEMENT/VOLUNTEER WORK
Red Cross, State Soccer and various Club Soccer Organizations