Annie Tobin-Fickel

100 1/2 Warner Street Unit 8 Newport, RI 02840

Home: (401) 846-6756 Cell: (860) 428-9249 Email: at546fc0@westpost.net
PROFILE
Operations oversight * Team Leadership & Training * Policy & Procedure Admini
stration * Community Collaboration * Project Management
Creative professional with expertise in all aspects of successful program and ev
ent planning, development and management. Excels in managing multiple projects
concurrently with attention to detail, problem solving, and follow-through. Dem
onstrates ability to recruit, motivate and build cohesive teams. Superb written
communications, interpersonal and presentation skills.
SELECTED ACCOMPLISHMENTS
PROGRAM & EVENT MANAGEMENT
* Oversaw the opening of four new and/or expanded recreational programs, includi
ng the renovation of three facilities, development of revenue-generating activit
ies, and ordering of equipment and supplies, all according to government policie
s and procedures.
* Marketed programs through news releases, flier distribution, marquee boards, o
nline sources, and face-to-face networking.
* Prepared and adhered to program budgets and researched and received several su
pplementary grants.
* Booked functions and special events at a multi-purpose facility
for over 100 guests.
* Coordinated with community organizations to offer more comprehensive programs.
TRAINING & EDUCATION
* Certified Achieve Global trainer for "Creating Stellar Customer Relations", a
customer service training program.
* Completed training plans and evaluations for over thirty employees.
* Trained employees organization policies, special needs awareness, safety stand
ards, and customer relations, using methods such as small group activities, role
-playing, discussion, audio-visual, and observation.
* Designed and implemented lessons and behavior plans for students with disabili
ties, including Aspberger's Syndrome, oppositional defiant disorder, bi-polar an
d anxiety disorders
* Achieved and maintained accreditation through the National AfterSchool Associa
tion (NAA) for Naval Station Newport's School-Age Care program.
EXPERIENCE
DEPARTMENT OF DEFENSE, NAVAL STATION NEWPORT, RI
Youth Director (2007-present)
Supervisory Recreation Specialist (2005-2007)
THE PROVIDENCE CENTER, PROVIDENCE, RI
Special Education Teacher, Grades 5&6 (2005)
THE SALVATION ARMY, NEWPORT, RI
Child Care Director (2003-2004)
EDUCATION
SALVE REGINA UNIVERSITY, NEWPORT, RI
Master of Science-Management, December 2006
Bachelor of Science-Elementary and Special Education, May 2003
Summa Cum Laude, Dean's List-1999-2003, Delta Epsilon Sigma, Sigma Phi Sigma
OTHER QUALIFICATIONS
CPR & First Aid Certified
Proficient in MS Office, SAP, RecTrac, and Kronos software