Deborah C.

Jones
478.731.1446
1153 Alma Drive, Macon, GA 31216
dj547060@westpost.net

Professional Profile
Motivated, energetic, dedicated professional with experience in supervising mana
gers, inside and outside sales employees and support staff. Adept in managing d
iverse and cross-generational work groups. Motivated and focused with a strong
work ethic and demonstrates a great passion for whatever task is presented. Exc
eptional presentation skills with the ability to engage a training audience by c
reating a classroom environment conducive to learning through "real world" analo
gies, humor, actively involving learners, and connecting subject matter with tim
ely and interesting examples .collected from a variety of resources.
Speaker for Emory University Hospital community seminars on bariatric surgery an
d weight loss.
Demonstrates ability to motivate employees and co-workers by the use of inspirin
g, true life stories and experiences, motivational themes and thoughts, and acti
vities to build self confidence and self esteem.
Skills Summary
*Writing skills
*Interpersonal skills
*Coaching skills
*Computer skills
*Results driven
*Call Center/Telemarketing Manager
*Facilitation
*Customer Service
*Problem solver
*HR Policies
*Outside Sales Experience
* Major Accounts Manager

Professional Accomplishments
TRAINING MANAGER AND CORPORATE TRAINER
*Created presentations for executive level managers
*Designed developed visuals, training materials and sales collateral
*Traveled AT&T markets extensively to train employees on new products,
new and revised processes, Company policies
*Recruiting manager representing AT&T at college fairs and community employment
Events
*Initial Sales Trainer responsibilities: Teach sales process, written materials
, role-plays, testing,daily and group/ one-on-one feedback including written eva
luations with developmental plans.
SALES MANAGER
*Successful sales management experience in Outside sales as well as Telemarketin
g.
*Skilled in Customer Service, problem resolution and conflict management to assu
re customer satisfaction. Recognized by upper management for exceeding Company
objectives on Customer Sat ratings.
*Developed business and sales strategies by analyzing data, identifying proble
m areas, and creating realistic short term and long term tactics to improve resu
lts.
Implemented tactics and conducted follow up to determine if tactics were success
ful.
*President's Club award 2002, 2004, 2006 for achieving 110% of Company objectiv
es.

Work History
EMPLOYMENT HISTORY
AT&T
*2008-2009 Area Sales Manager Macon, GA
*2001-2008 Corporate Trainer Macon, GA
*2001-1999 Sales Manager Macon, GA
*1996-1999 Training Manager Atlanta, GA

Education
*Valdosta State College (University) Valdosta, GA
BA Sociology
*University of Phoenix
M. Ed in progress/Completed 5 semesters
Anticipated completion date 2012
Certifications:
*Training and Human Resources Certification, Department of Adult Education, UGA
*Wilson Learning Programs:" Negotiating to Yes". "Signature Service", "Creating
Competitive Business Solutions"
*Zenger Miller
* Facilitation Skills
*Total Quality Advantage
*Situational Leadership II
* Situational Self Leadership