Professional Documents
Culture Documents
Objective:
Seeking a management position that utilizes a flexible interpersonal style to bu
ild high performance teams, responsibly manage work and people, and ensure that
the organization's goals are successfully met.
Employment History:
Macy's
Group Sales Manager
Battle Creek, MI
1/2008-2/27/2010
Trained, developed and motivated team of 14-30 employees, depending on time of y
ear and number of departments. Fully responsible for one half of the business th
e first year, and three major departments the second year of an eight million do
llar volume store. Led store in exceeding credit goal by achieving 108% to goal
and number one store in district last year. Anticipated challenges and solved p
roblems. Surpassed customer service standards by consistently retaining scores o
f outstanding on customer response letters, website surveys, and in store custom
er compliments. Built relationships with peers, associates, district teams, vend
ors, and customers. Utilized available resources to learn and teach product kno
wledge. Contributed significantly to merchandising standards and executed floor
moves. Maintained awareness of safety and loss prevention. Hired associates a
s needed, usually 10-12 a year. Learned and taught new procedures throughout st
ore, involving up to 100 employees. Facilitated change for company transitions
as company went from Macy's North to Macy's East, to Macy's Inc., and all of the
changes that went with this. Coached associates daily. Empowered associates to
take ownership of departments. On a rotation basis, several times a week, was
acting store manager when the store manager was not in the building.
Macy's
Supervisor of Marketplace Foods
Grand Rapids, MI
11/2006-1/2008
Trained and motivated team in meeting sales at over 100% to plan in a thirty mil
lion dollar volume store. Met customer service goals as the highest ranking depa
rtment in our district for customer response and website surveys. Creatively so
lved problems. Used computer systems, Intranet, Citrix, Windows, to ensure accur
ate production and food costs goals were met. Implemented business plan with man
ager. Trained 10-12 associates in new procedures and coached in best practices.
Built positive relationships with management, peers, subordinates, customers,
and vendors. Maintained safety and sanitation standards. Coordinated food and
beverages for special events within the store.
Education:
Bachelor of Science Degree
Major: Elementary Education
Minor: Psychology
Pensacola Christian College
Pensacola, FL
Certifications:
Certified to teach Elementary K-5 All Subjects (K-8 Self C.C.) in Michigan.(PV00
09806)
Highly qualified, K-5.
Certificate of eligibility to teach Elementary K-5 All Subjects (K-8 Self C.C.)
in Florida.
Certificate of eligibility for School Leadership K-12 in Florida.
Serv Safe management level certification.
Volunteer Experience:
Directed children's church programs. Sang in various musical groups. Served o
n education committees. Organized fundraisers. Worked on administrative projec
ts. Organized volunteer efforts for Partners in Time, a Macy's volunteer organi
zation for giving back to the community.
Summary:
Experience, from Student Leadership scholarship to Group Sales Manager, has been
one of consistent relationship building, excellence driving, creative motivatin
g leadership. Experience at a training school has provided opportunities in teac
hing elementary students, training college students, and coaching other educator
s from across the country. Experience in working for
ABeka Books has given excellent training and opportunities to develop curriculu
m, write curriculum guides, workbooks, and even a fifth grade teacher's edition
of a science textbook.
Experience in multiple volunteer positions has honed skills in creative fund rai
sing, organizing other volunteers, and developing curriculum for Children's Chur
ch. Experience of managing in a smaller volume store has provided a unique oppor
tunity to gain expertise in areas normally not offered in larger volume stores.
Among the best opportunities experienced were those of extended merchandising o
wnership; greater involvement in safety, loss prevention, human resources, and o
perations; increased number of volunteer captainships; excellent opportunity to
build relationships with district and regional leaders; and intimate knowledge o
f personnel and products. Experience in a larger volume store has given opportun
ities to be results driven and to move and think quickly satisfying each custome
r while maintaining a pleasant, rewarding work environment. Coaching others to a
chieve their goals has been a primary function of most positions held. Flexibili
ty, positive attitude, outstanding work ethic, absolute integrity and incredible
people skills have also been hallmarks of each position held.