Victor M.

Figueroa 1890 Eastern Parkway, 3F, Brooklyn, New York 11233, (917) 749
-9895, vf55a3a4@westpost.net

PROFESSIONAL SUMMARY

Over seven years progressive experience in the fields of retail, customer servic
e and data management.
Implemented processes for Sarbanes Oxley for contract management and execution.
Successful track coordinating international and domestic logistic, query process
, database management and administration for leading consumer products, retail o
rganizations and utility companies.
Coordinated database management systems and determined project scope and limitat
ions.
Achieved improvement in billing accuracy saving one million dollars to the compa
ny.
EXPERIENCE HIGHLIGHTS

2007 - 2008
CONSTELLATION NEW ENERGY - Coordinator Transaction Management
Maintained records for six thousand accounts daily and updated records as needed
.
Improved data flow by mapping processes increasing productivity with minimal err
ors.
Provided sales support for small business, local as well as national accounts.
Project management using SIRIUS as benchmark for troubleshoot and problem solvin
g.
Analyzed EDI records and processed daily, historical, monthly and interval data
for billing and pricing.
Worked directly with forecasting team and trained in RKD system improving row le
vel errors.
2004 - 2007
CONSTELLATION NEW ENERGY - Enrollments Analyst
Created contracts for new prospects, renewals, addendums, and provided legal fee
dback.
Enrolled and dropped accounts according to contract terms and utility schedule.
Handled broker contracts, trained and coached sales group as well as new system
users.
Processed daily reports for Finance, Sales and corporate.
Fixed discrepancies according to account, rate class and zone, resulting in easi
er account management.
Queried all monthly usage send EDI for proper migration into Billing System.
2002 - 2004
STEVE MADDEN - Account Representative/Customer Service
Managed business relationships for major accounts and sales representatives for
men shoes.
Increased sales by two percent providing latest models to buyers and retail stor
es.
1998 - 2001
SEAGRAM BEVERAGE COMPANY - Senior Customer Service/Marketing Support
Provide Customer Service which included contracts management for domestic and in
ternational accounts, order reconciliation.
Created data bases in Excel and Access for tracking contracts bottlers and distr
ibutors,
1997 - 1998
NESPRESSO INC. - Coffee Specialist - Customer Care
Provided support for customers, handled inquiries and orders over phone and inte
rnet.
Generated purchased orders for best sellers and maintained sales reports.
SKILLS: Access queries, Access VBA basics, Microsoft Windows, Outlook, SIRIUS,
Building Business and Financial Skills, The use to Time, Electricity 101, Forec
asting, Marginal Pricing, Excel, Power Point, Microsoft Word, Business Objects a
nd AS/400. Bilingual (English and Spanish)
EDUCATION
Eugenio Maria De Hostos High School - High School Diploma
RELATED TRAINING
Customer Service Mindset workshop, Certificate of Completion 2099