Fred Thomas McCoy Jr.

1243 Clark Road (Unit 9)

Augusta GA 30906
(706) 790-1107
fm56bab4@westpost.net
Objective:
Seeking PC Break-fix support, Tier I, Tier II Technical Support or Customer serv
ice career in Augusta Georgia and surrounding areas.
Certifications:
* Microcomputer Specialist, Associate of Applied Technology Degree
* Microsoft Certified Professional Preparation
* Comptia A+ Certification
* Comptia Network+ Certification
* DELL Desktop and Notebook Certifications 2007-2010
Skills:
* Advanced Computer Maintenance, repair, hardware and software troubleshooting
* Microsoft Windows Vista, XP, 2000, 95, 98, ME
* Microsoft Office XP, 2K, 97, Word processing, Excel Spreadsheet, Access databa
se
* Microsoft Recovery console command line, MS DOS 6.22, 5
Experience:
Superior Technical Resources-Unisys-Dell computer
DELL CERTIFIED Personal computer (PC) Field service break-fix technician
August 2008-Present
Duties: acquire replacement components from the Dell computer company and perfor
m Next Business Day break-fix repairs for Government, Hospital, Educational, Bus
iness and Residential clients in the Augusta area, ensuring as little downtime a
s possible.
4T's Computers
Part-time Personal Computer (PC) Bench Technician
December 2007 - July 2008
Duties: Part time duties including repair of customer Personal Computer hardware
and refurbishment of in-house computer equipment for retail resell, installatio
n and testing of Operating systems, drivers, and drives, and creation of backup
data files on the server for future re-deployment.
Knology Communications
Knology Technical Support S.W.A.T. Tier 2
October 2006 - July 2007
Duties: Taking payments for restoration of services. Provide accurate and timely
support to every customer by assisting them whenever possible with any televisi
on, internet, or email related issue pertaining to their residential account. Re
lay important update and outage information including, but not limited to local
area outages, power outages, performance issues, and software upgrades. Exhibit
a friendly willingness to assist in any means possible, whether it is by telepho
ne or internet. Convey general good will and a willingness to be as helpful as p
ossible, regardless of issue.
Sitel Corporation
COX Technical Support Customer Service Specialist (CSP)
Verizon Wireless Customer Service Specialist (CSP)
September 2003 - September 2006
Duties: Taking payments for restoration of services. Provide accurate and timely
support to every customer by assisting them whenever possible with any televisi
on, internet, or email related issue pertaining to their residential account. Re
lay important update and outage information including, but not limited to local
area outages, power outages, performance issues, and software upgrades. Exhibit
a friendly willingness to assist in any means possible, whether it is by telepho
ne or internet. Convey general good will and a willingness to be as helpful as p
ossible, regardless of issue.
Walton Options for Independent Living
Assistant I.T. Coordinator
June 2000 - September 2006
Duties: Perform setup and troubleshooting of various microcomputer systems, mach
ine types, and software including but not limited to break-fix hardware and soft
ware issues, printer/scanner/copier setups, network and sharing of hardware, fil
es, and applications.
Education:
Augusta Technical College
Courses: Implementing Windows XP, 2000, 98, Networking Concepts, Beginning and
Advanced Microsoft Office XP 2000 Concepts, Word, Excel, Access, Desktop Publish
ing, MS DOS, Visual BASIC 6, and Advanced Keyboarding
References Available upon Request