Focused, diligent Traffic and Transportation Planner with over 20 years experien

ce coordinating on-time shipments and deliveries with customers, warehouse and s

ales departments in demanding environments. Outstanding work ethic with a dedica
tion that goes above and beyond to expedite orders and resolve problems. Key re
source for same company for over 16 years despite acquisition and outsourcing.
* Solution-focused manager, aggressively tackling every task with a positive att
itude and a sense of urgency. Consistently able to meet deadlines and ensure on
time deliveries for customers.
* Proactive problem solver, applying experience and sound judgment to anticipate
problems and implement appropriate solutions.
* Well versed in CIMS truck management system (routing, invoicing, payroll) and
Manage 2000 (order entry, inventory control, credit inquiries/releases, order pr
ocessing for distribution and shipment).
* Dependable and enthusiastic contributor, with a profound sense of company loya
lty and commitment to performance excellence. Maintain productive working relati
onships with warehouse and sales departments.
PROFESSIONAL EXPERIENCE
Ruan Transportation, Alsip, IL 04/2008-04/2010
Traffic Supervisor
Fulfilled critical role of Traffic Supervisor when Hearth & Home Technologies' l
ogistics functions were outsourced to Ruan Transportation. Planned and scheduled
aggressive daily routes for dedicated trucks, FedEx Ground and other shipments
to meet next day deliveries.
* Managed drivers, driver logs, delivery packets and equipment.
* Prepared and maintained all paperwork for warehouse, drivers and customer serv
ice.
* Oversaw order management and maintained parts depot.
* Recognized for regularly putting in extra hours and going "above and beyond" t
o ensure on-time delivery and service for customer and Regional Distribution Cen
ter.
* Completed HAZMAT Transportation Security Awareness training (2009).
* Worked closely with Customer Service and Operations on scheduling to meet spec
ific needs.
Hearth & Home Technologies, Alsip, IL 08/1993-04/2008
Customer Service Manager/Logistics/Traffic Coordinator
Directed operations in fast-paced customer service department and managed outbou
nd/ inbound freight delivery schedules for building materials and hearth product
s. Provided technical support and problem resolution for company products and se
rvices.
* Met challenge of meeting early daily cut-off time that left only a few hours t
o have orders ready for the warehouse to pull and fill dedicated trucks for next
day delivery.
* Achieved over 90% shipment fulfillment rate for fireplace and stove parts depo
t.
* Maintained excellent safety record for drivers by ensuring compliance with all
Department of Transportation and company
regulations/policies.
* Established new transportation routes that maximized utility of the truck.
* Efficiently coordinated timing of inbound/outbound shipments with warehouse.
* Delivered accurate rate quotes for non-standard transportation.
* Ensured extra trucks and flatbeds were readily available for delivery.
* Retained high customer satisfaction by skillfully and calmly resolving shortag
es and discrepancies. Partnered with credit department to rectify service and bi
lling issues.
* Completed/received Certificate from US Department of Transportation for Motor
Carrier Safety Management Compliance.

Tamms Industries, Kirkland, IL 09/1985-07/1993

Customer/Technical Sales Supervisor (11/1988 - 07/1993)
Field/Sales Marketing Representative (09/1985 - 11/1988)
Focused high-achiever for this firm, with exceptional strengths in developing ne
w business while effectively managing existing accounts in Michigan and Northwes
t Ohio territories. Applied seasoned problem solving techniques to rapidly reso
lve technical inquiries in all sales regions.
* Exceeded sales quota for 3 consecutive years. Promoted to Supervisor role due
to achievements.
* Led and empowered customer service team to attain all major company goals.
* Coordinated outbound/inbound freight; composed credit inquiries to facilitate
orders.
* Trained customers, contractors and architects on full use of products.
* Conducted product information seminars and participated in area trade shows.

TECHNOLOGY
MS Word, Excel, Manage 2000, CIMS

EDUCATION
Illinois State University, Normal, IL
Bachelor of Science in Business Administration