Jan Williams

55 Burwell Mount Zion Road

Carrollton, Georgia 30117
(770)258-5243 residence
(770)301-9472 cell number
OBJECTIVE
To obtain a position in the customer service, human resources, or public relatio
ns field. I have recently sold a successful retail business which has made it p
ossible to look at a new career.. Having no young children affords me the oppor
tunity to work flexible hours and be available for call-in situations.
EXPERIENCE AND EMPLOYMENT
Manager and Owner of Retail Business (Lilly's Flower Shop) 1995 to Present
Daily Customer Service and Retail Sales- Process of phone orders as well as wal
k in retail customer
service. Complete responsibility of financial receiving
and accounting of daily sales. Handle any complaints
or problems.
Processing credit card sales and reports.
Financial Accounting of the Business - Preparation of payroll. Daily financ
ial, monthly sales tax,
and all Federal and State reports.
Inventory Control - Manage and maintain all aspects of product sales
, supplies and
Retail merchandise.
Marketing - Create and design displays throughout shop as well as thr
ee large display windows. Facilitated a marketing program that doubl
ed the
retail sales of the previous owner in three years.
Employee Management - Successfully supervised and managed numerous employees thr
oughout the
past 15 years. Employees who see you
working beside them, making good examples
of professionalism, punctuality, and efficiency, will follow and become
efficient employees.
Office Machines and Knowledge and experience with Windows operating system
s, internet, and software
Computer Skills applications such as Microsoft Office, Internet E
xplorer, Quick books pro,
Adobe products, and numerous other programs. Proficient with printers,
fax
machines, calculators, and multi line phone systems.

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Licensed Georgia and Alabama Real Estate Agent 1998 to 2001 part time
Benchmark Brokers, Carrollton, Georgia Second job - Retail business
became too demanding to
continue this position.
Promote sales of properties through advertising, virtual tour websites, creative
brochures, and relentless
client service. Care for the clients best interest in the sale or purchase of p
roperty. Assist in locating proper
financing for clients. Ensure paper work, required for financial closing, is pr
epared and accurate. Successful
closed 15 sales in my first 10 months of part time work.
Instructor West Central Technical College 1996 to 1998 part time
Second job
Evening continuing education instructor of business management and floral design
. Prepared all lesson plans,
hand outs and flyers necessary for classes. Lecture classes, one on one instruc
tion, and hands on teaching.
Retail Sales Manager and Designer Lilly's Flower Shop 1983 to 1995
Customer service and accounting task. Senior Designer.
Clerical Secretary Georgia Power Company 1976 to 1981
Secretary to the Engineering Department. Maintained reports, files and correspo
ndence. Handled multiple line incoming and outgoing calls. Typing skills 80 wp
m.
EDUCATION
Bowdon High School Honor Graduate 1975
Carroll Technical School (West Central Technical College) Secretarial Science
1976
Honor Student
Comp u Taught Real Estate Program 1998 Licensed Georgia an
d Alabama Real Estate
Agent. Scored in top
5% on State licensing
exam
Georgia State Florist Association 2000
Licensed Georgia Master
Florist and Business
Manager

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PERSONAL REFERENCES
Terry Langley Sheriff of Carroll County (770)830-5888
Elizabeth Plunkett Buttimer Owner Bowdon Manufacturing Company (770)258-7242
Dr. Kele Sewell General Practice, Higgins General Hospital (770)-537-6500

OTHER INFORMATION UPON REQUEST

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