JASON E.

BROWN
15727 CUTTEN ROAD #316 W HOUSTON, TEXAS 77070713-417-0766 W
jb59c038@westpost.net PROFILE
VERSATILE CUSTOMER SERVICE AND OFFICE ADMINISTRATION PROFESSIONAL,
offering bachelor's degree, 8+ years intense experience and
significant expertise in the following areas:
w PROVEN RECORD OF PROVIDING EXCEPTIONAL LEVEL OF
CUSTOMER SERVICE toward complete satisfaction and positive referrals;
rapidly establish rapport and develop trust; resolve problems across
all company departments; strong networking abilities
w MANAGE ADMINISTRATIVE FUNCTIONS WITH HIGH LEVEL OF
ACCURACY; extensive document control experience; receive and route
calls, and greet visitors; generate status and activity reporting;
advanced computer skills with Word and WordPerfect; solid Excel, and
basic PowerPoint w DILIGENT IN PROTECTING PERSONAL AND
SENSITIVE INFORMATION, including HIPAA compliance; strong knowledge
of medical imaging film types as well as handling, logging and filing
records w CONSISTENTLY RECOGNIZED FOR STRONG JOB
PERFORMANCE, dedication and excellent work ethic; maintain high level
of quality and efficiency; coordinate multiple priorities toward goal
attainmentw PROFESSIONALLY REPRESENT ORGANIZATIONAL
INTERESTS with internal and external resources; expert communication
skills with clientele and staff from all backgrounds and professional
levels; natural leader, with ability to train and coach colleagues
w SUBSTANTIAL CASE MANAGEMENT EXPERIENCE; assess
resources, document and verify information, and establish plans for
service delivery; explain rights and responsibilities; provide
referrals to local agencies and community resources; certified social
security benefits counselor
_PERSONAL STRENGTHS:_ quickly adapt to policies, procedures and
regulatory requirements; effective independently and in team
endeavors; embrace knowledge of multiple cultures and belief
systemsCAREER OVERVIEWCOMMUNITY WORK INCENTIVE
COORDINATORHouston Center for Independent Living, Houston, Texas a"
2007 to 2009w Facilitated client enrollment in federal
work-incentive program benefits available through private
organization assisting recipients of SSI and SSDI benefits in
13-county region. Managed large geographic territory on north side of
metropolitan Houston. w Cultivated relationships with
program directors and community liaisons to identify potentially
eligible clients, and within employment networks such as multiple
offices of Texas Work Source, training schools and private staffing
companies. w Served 300+ clients during tenure,
primarily with disabilities. Screened individuals based on needs and
impairments. Fully explained rights and responsibilities for
incentives available during job search, developing scenarios to
ensure understanding of multiple options. Referred clients to broad
network of resources for job leads, training and other services such
as rsum writing. w Additionally counseled 600
beneficiaries on successful transition from public healthcare
dependency to private health coverage upon securing employment.
w Prepared detailed monthly summaries of contacts and
activities, per company requirements._KEY
ACCOMPLISHMENTS:_w GENERATED LARGE CUSTOMER BASE,
THROUGH DILIGENCE IN COVERING TERRITORY AND SURROUNDING AREAS.
INDEPENDENTLY ESTABLISHED BOOTH AT SEVERAL JOB FAIRS TO IDENTIFY
ADDITIONAL CLIENTS. w PROVIDED HIGHEST LEVEL OF
SERVICE TO CLIENTELE, WHICH INCLUDED FACILITATING INTRODUCTIONS OF
CLIENTS TO RESOURCES PRIOR TO INITIAL
CONTACT.
_(continues)_
JASON E. BROWN
PAGE W TWOFILM SERVICE REPRESENTATIVEUT MD Anderson Cancer
Center, Houston, Texas a" 2000 to 2005w Responded to
requests for imaging films, received from both internal departments
and outside stakeholders such as patients, clinics and hospitals
worldwide. Maintained updated log reflecting location of each
outbound and incoming film, based on bar code data. w
Accessed and updated patient files with extreme attention to detail,
toward highest degree of accuracy and quality control.w
Led team of three in project to convert more than 100,000 imaging
files from hard copy to digital format. Acquired training with
equipment, and diligently processed high volume of records while
maintaining routine duties. w Headed initial project to
reintegrate film from offsite storage. Retrieved specified items,
logged to main system, and filed accurately. _KEY
ACCOMPLISHMENTS:_w INSTRUMENTAL IN COMPLETING DIGITAL
CONVERSION PROCESS IN SIX MONTHS, ONE-THIRD OF SCHEDULED TIME,
THROUGH STRONG KNOWLEDGE OF FILM TYPES AND DILIGENCE IN COMPLETING
TASKS. HONORED WITH AWESOME EMPLOYEE CERTIFICATE ALONG WITH EMPLOYEE
OF THE MONTH AWARD 11/2004.w BEGAN IN PART-TIME
CAPACITY FOR INITIAL SIX-WEEK PROJECT, AND EARNED FULLTIME POSITION
AND LEADERSHIP ROLE DUE TO OUTSTANDING WORK PERFORMANCE.
EDUCATION
NATIONALLY CERTIFIED a" SOCIAL SECURITY BENEFITS COUNSELOR a" 40
hours training with multiple updates a" included HIPAA standards a"
5/2007BACHELOR OF SCIENCE DEGREE a" LIBERAL ARTSStephen F. Austin
State University, Nacogdoches, Texas a" 1999ASSOCIATE OF SCIENCE
DEGREE a" PSYCHOLOGYBlinn Jr. College, Brenham, Texas a" 1996
wEarned Texas Chamber of Commerce scholarship.
GRADUATE a" Valedictorian a" GPA 4.0Memorial Hall High School,
Houston, Texas a" 1994_REFERENCES PROVIDED UPON REQUEST_