Philip Cummings

2552 W. 117th St.

Chicago Illinois 60655
773-779-6929
E-mail: pc59f918@westpost.net
EMPLOYMENT HISTORY
UBS Financial Chicago, Illinois
Branch Service Associate 10/2007 06/2008
Greeted and assisted clients and visitors to the branch. Provided administrativ
e
assistance when needed. Processed financial analyst requests. Maintained the
new account process for the branch.
Fieldglass Inc. Chicago, Illinois
Office Manager 05/2001 04/2007
Executed daily operation of the front office and reception area. Provided empl
oyees
with assistance in completing complex tasks. Developed and updated the Accounts
Receivable/Accounts Payable procedure manual. Successfully prepared the expense
reports for the executives of the office. Maintained records pertaining to inv
entory, personnel, orders, supplies, and office machine maintenance. Served as
the main
contact for the Office of the Building. Planned for and coordinated office serv
ices
such as equipment and supply acquisition and organization, disposal of assets, m
aintenance and security services.
Scudder Kemper Investments Chicago, Illinois
Sales Support Representative 08/2000 03/2001
Provide inbound telephone support to broker dealer representatives, or their ass
istants,
communicate appropriate and accurate information. Make accommodations and provi
de
alternatives when necessary.
Access Global Financial Corp. Chicago, Illinois
Customer Care Representative 03/2000 07/2000
Provide timely and detailed support to the client bank end users through email,
phone,
Or written correspondence. Successfully retain Internet banking customers by se
lling additional products and services to maintain or increase revenue. Interfa
ce with other departments to resolve customer issues.
Bank One Chicago, Illinois
10/1987- 09/1999
Bank Support Specialist/Help Desk
1995-1999
Interacting via telephone with all levels of bank employees to resolve customer
problems,
hardware and software problems, and answering questions in general.

Call Center Team Leader

1992-1995
Assisting call center representatives with customer questions and handling
escalated customer calls to resolve unresolved questions/ problems that the
representatives were unable to.
Call Center Representative
1989 - 1992
Assisting bank customers via phone in order to answer account questions or to
resolve problems that had arisen.
Bank Teller
1987-1989
Process all cash and check transactions for bank customers. Issue money orders,
cashiers checks, or certified checks upon request.

EDUCATION
Richard J. Daley College
Degree Earned Associates of Arts
Graduated 1983

Skills
Exceptional Customer Service skills
Proficient in Microsoft Office and Outlook
Management of Front Office and Reception area
Processing of Mailroom and Special and Certified/ Courier packages