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PROFILE: Effective leader with strong analytical, troubleshooting, training/deve

lopment, and accounting skills. Over twenty years of management experience in fi


nancial institutions.

PROFESSIONAL EXPERIENCE:
ASSISTANT VICE PRESIDENT RECORDS ADMINISTRATION - 2003 PRESENT
CHEVY CHASE BANK, LAUREL, MD
Selected Accomplishments:
Supervise a staff of fifteen associates
Oversee Supervisors responsible for the daily filming and archiving processes i
n accordance with the Records Retention Manual in conjunction with the banks Leg
al Counsel
Coordinate with Senior Vice President the establishment of new rules and regula
tions affecting the Department.
Compile and analyze production statistics and submit weekly and monthly reports
to upper management
Identify and track employee performance issues and initiate corrective action a
s needed
Maintain and update department Disaster Recovery Plan and Standard Operating Pr
ocedures according to maintenance schedule
Coordinate with Supervisors and Senior technical staff the filming of all telle
r work and various other internal departments work
Direct Department personnel to adhere to the micrographic quality control editi
ng process to ensure and maintain the high standards established
Communicate with vendors regarding quality, error resolution, and new products
and procedures
Recipient of Diamond Service Club Leader award
Complete special projects as required such as:
Created a tracking database, procedures, and customer letters for a new functio
n for advanced notification of return deposited items.
Converted SmartSuite Approach databases to Microsoft Office Access.
Reconciled ACH General Ledger reconcilements
Managed ATM Pilot Program
Conducted training classes for Managing Operations for Productivity and Quality
.
Technical Support Specialist MIS/Data Warehouse 2001-2002
ALLFIRST BANK, Baltimore, MD [formerly First National Bank of MD]
Selected Accomplishments:
Conducted and coordinate bankwide training for Data Warehouse software applicat
ion
Served as a Data Warehouse liaison with the client community to promote and dev
elop effective usage of the Warehouse
Documented new system reconcilement procedures to comply with audit requirement
s
Completed special projects as required such as:
Implemented automated reconcilement process to ensure data integrity of system
Supported the Enterprise Wide Profitability project by creating a cross referen
ce between fee data in the Data Warehouse and Fee Income accounts in General Led
ger
Manager International Collections 1999-2001
Selected Accomplishments:
Supervised a staff of seven associates
Supported Relationship Managers via joint calling effort to current and prospec
tive multinational customers
Assisted Application Development Support group with the testing and coding of t
he upgraded version of the Darian International Operations System
Completed special projects as required such as:
Assisted Finance Department in the elimination of Interoffice tickets and conve
rting the general ledger accounting process
Assisted with the consolidation of the Testkey/Authentication key areas move to
Wire Transfer
Project Analyst 1997-1999
Selected Accomplishments:
Supported the Dauphin Deposit Bank/First National Bank merger to consolidate to
one Wire Transfer system and operational entity
Documented system, client, and customer requirements
Facilitated weekly workgroup project meetings
Conducted training on newly installed system
Acted as liaison with the vendor when reporting programming changes related to
testing
Assisted in the consolidation of the Commercial Loan Operations of both Banks i
nto a newly created site
Operations Officer 1994-1997
NATIONSBANK NA (formerly Maryland National Bank), Baltimore, MD (1994-1997)
Selected Accomplishments:
Supervised a staff of twelve associates
Managed daily workflow processing of Day Check Processing Settlement, Transit,
and Foreign Items area
Trade Services Officer 1989-1994
Systems Administrator 1988-1989
Supervisor International Collections 1985-1988
EQUITABLE TRUST BANK, (1978-1985)
Manager Letters of Credit - 1975-1978
System Support Associate - 1975-1978
FedFunds Administrator -1972-1975
PROFESSIONAL DEVELOPMENT:
Managers Coaching and Counseling Micro Vax/VMS Operations
Time and Stress Management MS/Word Fundamentals/Intermediate
Managing for Performance Improvement Excel Fundamentals/Intermediate
Appraising Employee Performance Access Fundamentals/Intermediate
Practical Management Techniques Principals of Accounting
Essentials of Management Oracle SQL End User
Managing Diversity in the workplace Introduction to writing Use Cases
Business Education Diploma, Patterson High School, Baltimore, MD *

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