Professional Documents
Culture Documents
Leader of
the pack:
Captaining Plane Handling’s
winning team
EU Directive revisions:
Will handlers benefit?
RFID update:
Reading the signals
Around the world:
Handling Africa
and the
Middle East
Leader of
the pack: 2 GHI NEWS
Captaining Plane Handling’s
winning team
Signature signs in France and
EU Directive revisions:
Will handlers benefit?
RFID update:
IAHA gains new members
Reading the signals
Around the world:
4 SAFETY STRATEGIES
Handling Africa
and the
Middle East ➤ PAGE 26
Viennese highlights
We ask whether a uniform
HI-LIFTS VIENNA CONFERENCE REVIEW ISAGO
approach in the Far East is
Front cover courtesy of Plane Handling workable
PUBLISHER/EDITOR-IN-CHIEF
Tim Ornellas 6 LEGAL COLUMN
tel: +44 1892 839209
e-mail: tim@groundhandling.com Some thoughts on the realities PAGE 32 ➤
Hotter handling
EXECUTIVE EDITOR of bankruptcy
Alwyn Brice
tel: +44 1892 839212
e-mail: alwyn@groundhandling.com 7 CONTRACT NEWS
DESIGNER
Jason Taylor
e-mail: jason@liquorice-creative.co.uk 8 IT NEWS
www.theliquoricegroup.co.uk
INTERNATIONAL SALES DIRECTOR
Self-service baggage solutions
Alison Woolley
tel: +44 1892 839208
and ramp communications ➤ PAGE 44
e-mail: alison@groundhandling.com Behind the scenes
CIRCULATION 9 CARGO NEWS
Clare Norfolk
tel: +44 1892 839206 32 WORLD ANALYSIS
e-mail: clare@groundhandling.com 12 ISAGO UPDATE
Middle East and Africa examined
CONFERENCE DIRECTOR
Jean Ang
How Menzies went through the
tel: +44 1892 839203
e-mail: jean@groundhandling.com
audit process 38 A DEFINITE MAYBE?
CONFERENCE CO-ORDINATOR Highlights from the
& PRODUCTION 13 ASIAN GROUND
Sherilee Clinch amendments and proposals
tel: +44 1892 839214 HANDLING
e-mail: sherilee@groundhandling.com relating to the 1996 EU Directive
PRODUCTION
CONFERENCE 2011
Glynis Bristow
tel: +44 1892 839211
The final programme: have you 43 PRM & CATERING NEWS
e-mail: glynis@groundhandling.com booked your place?
ACCOUNTS 44 FACTORY TOUR
Emma Smith
tel: +44 1892 839207 19 SAFETY TRAINING AIDS Behind the scenes at Austrian
e-mail: emma@groundhandling.com
CONTRIBUTORS
A look at what’s currently specialist Hitzinger
Anneris Pena available
Please note our contact details for all correspondence: 47 HI-LIFTS
Ground Handling International, The Stables, Willow Lane,
Paddock Wood, Kent TN12 6PF, United Kingdom.
21 PEOPLE & APPOINTMENTS How has the market performed
Telephone: +44 (0) 1892 839200
Facsimile: +44 (0) 1892 839210 in 2010?
E-mail: admin@groundhandling.com 22 RFID PROGRESS
www.groundhandling.com
ISSN number: 1364 – 8330 A report from France 49 TOILET & WATER UNITS
Ground Handling International is published in February,
Where stainless steel is king
April, June, August, October & December.
Subscription rate per year applies to UK and overseas: 24 INDUSTRY INTERVIEW
Qualifying subscription: £63 or €73 or US$108
Non-industry subscription: £175 or €208 or US$299 With Plane Handling’s 52 RAMP SAFETY BRIEFING
Rob Williams Sad news for the start of
the year
26 VIENNESE REVIEW
Whilst every effort is made to ensure that the information
contained in this publication is correct, the publisher
makes no warranty, express or implied, as to the nature
Looking back at the 2010 GHI 53 RAMP EQUIPMENT NEWS
or accuracy of such material to the extent permitted by
application law.
conference in Austria New in the marketplace
© 2011 The Airports Publishing Network Ltd.
No part of this publication may be reproduced, stored or 30 GHI/ IGHC GOLF DAY 56 RAMP FORUM
used in any form or by any means, without specific prior
permission from the publisher. Play in Malaysia this year! Stunning news and gunning views
GROUND HANDLING INTERNATIONAL 1
N E W S
I N B R I E F
outlook is welcomed
and is based on the results
of an independent survey
conducted through the
association’s Jet Fuel Report.
Aviation industry leaders from of technology. The installation aviation leaders from around
across the globe met at Heathrow of QinetiQ’s Tarsier radar system the world representing airports, Flightcare has announced
last November to discuss best in 2008, for example, coupled airlines, regulators and solution that Flightcare Belgium
practice and innovation in to the later addition of infra-red manufacturers. The ultimate aim has been awarded its
FOD detection and preventive camera technology, has been a across the industry is to eliminate ISAGO (IATA Safety Audit
measures. successful and sophisticated aid FOD at its various sources and for Ground Operations)
It is estimated that débris on the to the regular human inspections delegates gained a unique insight certificate, following the
airfield costs the global aviation the AOSU team carries out several into the different approaches successful completion of
industry some US$6bn each year, times daily. It has greatly improved taken. This conference will provide its headquarters and station
quite apart from the continuous the airport’s ability to more swiftly a springboard to improve safety audit in Brussels.
safety risk that it poses. Heathrow remove FOD before an incident across aviation and I am proud that
is at the forefront of innovation occurs and demonstrates the Heathrow is leading the way.” Lufthansa has said that it
when it comes to FOD detection rôle technology can play in this Among the delegates were the will create 4,000 jobs for its
and in association with QinetiQ, area. At the conference, delegates members of the Eurocae Working Germany-based locations
the airport decided to host the gained a comprehensive insight Group on FOD. Dominic Walker, in 2011. The carrier is looking
conference to explore how the into the industry’s procedures Chairman for the group and to take on 2,200 flight
industry can best work together to and its visions for the future fight Business Development Director at attendants in Frankfurt and
exploit technological advances and against FOD. Colin Wood, Airside QinetiQ, said that he was excited Munich, as well as 900 ground
develop new methods to improve Operations Director, commented by the progress that could be personnel, 270 student pilots,
FOD management. on the outcome. made in the Eurocae Working 300 apprentices and other
As a leader in FOD management, “The conference was a great Group, since the body of expertise technical staff.
Heathrow has embraced the use success, bringing together was unique in the field.
Scandinavian
handling alliance
is announced
The Accent Equity 2008 strong independent European
investment fund is acquiring a ground handling services
stake in a new consolidation provider.
of Scandinavian companies in “This is a growing sector
the ground handling services where the airlines increasingly
sector. The new Group, called prefer to buy these services,”
the Aviator Airport Alliance, states Niklas Sloutski, CEO
includes the Swedish company at Accent Equity Partners, an
Nordic Aero and the Norwegian advisor to Accent Equity 2008.
companies Røros Flyservice and “The founders of the three
Norport Handling. Accent Equity member companies have all
2008 holds a 50% stake in the created strong entities that can
company, while the founders of now grow further on a common
the three member companies, base. We are planning for
together with the company strong growth, both by organic
management, own the remaining expansion in new markets and
50%. The new group has an by acquisitions and broadening
annual turnover of SEK1bn and of the range of services.”
musters 1,250 employees. The new ground handling
The three companies initially services group has customers
included in the group are based among most of the airlines that
in Sweden and Norway, but also are active in the Nordic market:
have operations in Denmark operations are conducted
and Finland. The companies will at some 20 or so airports in
continue to do business under Sweden, Norway, Denmark and
their current brand names, but Finland. Customers include Air
will share certain functions Baltic, Amapola, British Airways,
under the common brand Finnair, Air France/ KLM, Malmö
Aviator Airport Alliance. Accent Aviation, NextJet, Norwegian Air
Equity’s goal is, together with Shuttle, Ryanair, Qatar Airways,
the other owners, to build up a Skyways and Thomas Cook.
Sofia airport
greets its new
ground handler
Late last year a new ground markets.
handling company started up Thus Goldair Handling Bulgaria
operations in Sofia, Bulgaria. has entered this market as the
According to Goldair Handling second independent ground
Bulgaria, the country’s strong handling company at Sofia.
economic growth, together The airport handled over
with its rapidly-rising air travel 3.1m passengers in 2009, and
volumes, were attractive passenger numbers are currently
reasons for the new venture, rising at an annual rate of 15%;
one that fits neatly into Goldair further double-digit growth is
Handling’s strategy of gaining expected in the foreseeable
key footholds in promising new future.
Towards a safer
environment
In the run-up to the Ground Handling International Asian Conference in Ho Chi
Minh City, we take a look at the extent of safety provision and legislation extant
within Asia - and ask whether the current situation could be further enhanced.
eaders with some knowledge declares that in his experience there are Swissport’s Michael Thuersam underlines Bob
R
of safety practices and very few bodies that set out and regulate Newman’s comments on ISAGO.
legislation within Europe as Safety Management Systems standards or “As you know, within the aviation industry,
well as the Far East tend to prerequisites on a global or regional basis; this ISAGO is being pushed by IATA and their
agree that the two differ. tends to be driven by each country or state in members for the ground handling sector.
In the west, the European which Menzies operates, and which can vary Swissport, along with other independent
Aviation Safety Agency considerably. handlers such as Menzies, Servisair and
is perceived to be at the “Within Menzies we considered our own Aviapartner, has been supporting the
heart of a safer aviation corporate legal and moral obligations and programme from its start and development
environment: firmly focussed adopted a standard approach, using the UK and today we feel that ISAGO has been already
on making the whole business model and implemented our widely recognised amongst
of air travel as safe as possible, own Safety Management us.
EASA was set up to monitor the implementation System network-wide, which “The group of airline
of standards through inspections of the EU forms the foundation of pool members is constantly
Member States; in addition to this, it also our safety programmes. This “It would be growing, so that we can
provides the necessary technical expertise, along establishes a framework of expect it to become
with training and research. standard polices, processes
useful to see the worldwide standard
When the spotlight turns to Asia, it seems
that there is no equivalent body or agency as
and procedures to ensure
the highest levels of health
structures like for ground operations.
In addition, individual
a focal point. However, two associations merit and safety are achieved EASA on all the regulators and authorities
mention here. consistently across our are actively supporting the
Altogether, 17 scheduled airlines in the operations, irrespective of continents and programme.
region belong to the Association of Asia Pacific geographical location. “The UK CAA is accepting
Airlines. Amongst other items, a resolution “IATA (AHM610) sets out having these the audits done by the
passed in 2010 by the AAPA reiterated its call the basic principles of an pool for carriers under their
on Asia Pacific governments to favourably SMS, which also forms part
organisations certificate (under temporary
consider the creation of a co-operative Asia
Pacific regional body to provide enhanced
of the ISAGO standards and
is an area that is thoroughly
ÀQDOO\XQGHU conditions); Seattle Tacoma
airport is mandating ISAGO
safety oversight and guidance to national scrutinised before the ICAO roof” registration for service
airworthiness authorities. The resolution also companies achieve ISAGO providers and the Dutch
called on regulators and industry stakeholders registration.” Michael CAA is requesting the same
to work in a collaborative manner and support In this respect, IATA’s for Schiphol airport. Also,
initiatives aimed at the enhancement of ISAGO initiative is seen Thuersam, EASA is interested - and
regional safety.
Aside from the AAPA, the Australasian
as a positive tool going
forward for the industry.
Swissport we’re all waiting for them
to accept and recognise the
Aviation Ground Safety Council has striven Bob explains that for the programme.
towards the promotion of ground safety and first step, each company has “To my knowledge,
the delivery of safety education for over three to satisfactorily complete there is nothing like
decades. It numbers just under 50 members, the process and be signed off at the corporate EASA existing in the Asian region and all the
which includes carriers, airports and service level, which in effect provides the high level countries are setting and following their own
providers, all of whom operate in the region. umbrella that is required before a company can rules. It would be useful to see structures like
It’s fair to say, though, that in general move to the second step. EASA on all the continents and having these
individual countries establish and follow their Step two requires each station to organisations finally under the ICAO roof. With
own procedures and practices. Is this, then, a independently prepare and undergo the such a structure and the active support of the
recipe that works to the satisfaction of both station-level audit, which is conducted by an ISAGO programme (accepting, recognising and
handlers and carriers? Or is there scope for a IATA Pool Auditor. with involvement in further development),
different approach? “Then, once the corporate and station audit a worldwide valid standard for safe ground
is completed and signed off by IATA, then and operations and safety management could
Handler initiatives only then will that station appear on the ISAGO be easily established for the benefit of all
Handler experience, as might be expected, is register and the programme rolls on to the next stakeholders: that means governments, airlines,
varied and much depends upon the country (or selected station. In short, we have to jump service providers, insurers, passengers, freight
countries) wherein each operates. through the hoop every time that we decide to forwarders and last, but not least, also all our
Menzies’ spokesperson, Bob Newman, apply ISAGO at a station.” employees.
“Maybe there would be a long way to go to our own policies and procedures cover the is commonplace and this needs to be
achieve an AASA. In the meantime, airlines and vast majority of the tasks and actions required continuously addressed to prevent people
ground service providers in the Far East should in our business with some individual airline putting themselves, or others, at risk.
promote and lobby for ISAGO with every differences. By going through the OHSAS “Having said all this, we are proud of our
individual country’s regulators. There should be certification programme, we brought in an safety record at BFS and we have a low rate of
one standard and one programme, developed external audit body to advise us during the accidents or incidents at work. However, we
by experts and those who are mainly affected: preparation for the audit; and during this do lose three or four staff per year through
that is, the airlines and the ground handlers.” process, we revisited specific areas such as motorcycle accidents.
Bangkok Flight Services has melded a series risk assessment, safe working practices, local “With regard to where we would like to be,
of standards to come up with a workable legislation and airline-specific challenges. This the key here is education and regulation. People
solution. allowed us to fine tune our safety policy, need to be educated during their formative
Speaking for the handler, Stewart Sinclair procedures and training.” years to be more aware of risks and how to
says that he has developed the business along He goes on to state that every incident prevent them. People generally do what they
four main standards, namely ISO 9000 for the is thoroughly investigated, reported and want to do or what is easiest - so getting
Quality Management System; TAPA for Air shared with the BFS team through briefings, them to change, to become risk-aware, is very
Cargo Security; OHSAS 18001 for Safety and notice boards and training programmes. Any challenging. Usually it needs to be regulated:
ISAGO for covering all of the above points in staff member involved in any incident or in other words, enforcing motorcycle helmets,
line with IATA standards. accident is immediately re-trained before he seatbelts and so on.”
“Bangkok Flight Services has developed or she is allowed to resume their job. Each Stewart confirms that typically legislation
its own procedures and practices based on employee undertakes a five to eight day comes from the host country and not a
global best practice that has been gleaned training programme, covering the basics of the regional body, unless it is initiated by a
from the experience within the aviation business but specifically safety, security and regulatory body such as IATA.
industry of our Senior Management Team. human factors. Recurrent training of between “BFS is regularly audited by our airline
Each of our airline customers has their own 40 and 120 hours per year is undertaken for customers, based on IATA standards, to
set of standards, policies and procedures, and each employee, depending on grade and job ensure that we are operating to their safety
we have worked over the last four years to function. requirements. Our internal investigations, risk
merge these into our own best practice to He continues: “The specific challenges assessments and ongoing training enable us to
establish a safety benchmark that covers our in Asia are the level of education and the be in a position to satisfy these audits.
core businesses. Where airline safety policy disregard for personal safety that is especially “If ISAGO gathers steam and gets approved
differs, we have aimed to impose the most evident through South Asia. For example, by the regulatory agencies of each country,
stringent safety practices as our benchmark. people commonly ride motorcycles without then this should be the benchmark to ensure
Where one airline’s safety policy differs from helmets, often dressed in T-shirts, shorts and safe operations. If it doesn’t, I guess the airlines
other airlines, we implement the airline- flip-flops: so awareness is the biggest issue will fall back on JAR-OPS or other similar
specific practices for these airlines. In effect, we have with our staff. Taking shortcuts standards.”
7KHÀQDOFKDSWHU"
Here Anneris Pena, Bankruptcy Counsel at McBreen & Kopko,
looks at the ramifications of Chapter 15.
n 1997, the United Nations For trade creditors who are not being compensated
Commission on International Trade for their services, who are at the whim of a bankrupt
North Hub Services has concluded Tokyo-Narita airport. Both Cathay Pacific
a deal with Turkish Airlines. As from and Turkish Airlines have handed over
December 19, it has been offering full their ground service requirements to the Competence
ground handling services at Riga. handler; operations began in October. in GSE
Juneyao Airlines has appointed Hactl Flightcare Ground Services has been
as its cargo ground handler at Hong Kong appointed by Emirates as its cargo
International airport to support its new handling agent at Madrid airport.
service between Hong Kong and Shanghai.
Swissport International and Swiss have
Fraport and Lufthansa signed a new extended their collaboration. The new
agreement in December covering ground contract for 2010-2015 covers all ground
handling for all of the airline’s aircraft at its handling at Swiss’s three Swiss stations,
Frankfurt hub over the next eight years. with a total annual volume of some
64,000 flights.
ASIG has announced that Frontier
Airlines has renewed its aircraft de-icing In late 2010, Cargojet awarded ATS
agreements with it for provision of a multi-year contract to provide ramp
services at Ronald Reagan Washington handling for its B767F and B727F freighters
National, Indianapolis International, at Calgary. Separately, United Airlines has
Chicago Midway and General Mitchell renewed its agreement at Calgary with ATS
International airports. Frontier has also and has entered into a multi-year contract.
awarded ASIG two new locations, namely
Bradley International and Salt Lake City In November last year, ASIG signed a
International airports. five year renewal with United Airlines for
aircraft refuelling at two of its busiest
Swissport Ukraine launched its airport hubs, namely San Francisco
operation in Kharkov in December last. International and Denver International.
It can now offer, besides its full handling
services in Kiev, a range of passenger and At West Palm Beach Air Canada has
airside services to the growing list of entrusted ATS’s PBI team with its full
airlines operating there. passenger service and ground handling
contract: this began in October 2010.
Late last year United Express
transitioned its full passenger service and In Riga, North Hub Services has
ground handling to ATS at Edmonton announced the conclusion of a ground
International airport. handling agreement with Bulgarian Alma
Tour, the operator of charter flights for
ASIG has commenced aircraft refuelling GoAdventure. Separately, NHS has begun
operations at London City airport on servicing Primera Air flights from Helsinki
behalf of Shell Aviation. Shell recently Vantaa International airport to four
signed a concession agreement to destinations. NHS is providing a full range
operate as a fuel supplier at the airport. of ground handling services to the carrier.
DOLL High Loaders
Swissport Cargo Services has confirmed Swissport-Losch has signed a six-year
a three year renewal of its existing JFK Delta contract with Lufthansa to provide
cargo warehouse and mail handling agreement, ground handling for the carrier’s CRJs and Being the leading manufacturer of
which became effective in January. Embraer aircraft at Munich. This began in
January of this year. high loaders, DOLL is familiar with
Servair has signed a two year contract the requirements for modern scis-
with Air Madagascar for the latter’s Servisair has been successful in securing sor lift vehicles.
catering activities for flights from Paris. a new multi-year ground handling
contract with British Airways in Helsinki. GSE made by DOLL stands for reli-
Last October, ATS commenced Starting in early February 2011, the
passenger services on behalf of Lufthansa contract covers full passenger and ramp ability, technical and constructional
at Dallas/ Fort Worth International airport. handling, including ticketing, for British longevity, easy handling and attrac-
Airways’ twice daily A320 operation to tive prices.
Swissport Cargo Services has been the Finnish capital.
compelled to cease its Budapest
operations. In December 2010, ASIG secured a new
agreement with US Airways to provide
Menzies Aviation has announced that cabin cleaning services at London’s
Lufthansa and bmi have selected it to Heathrow airport. DOLL Fahrzeugbau AG
provide full ramp handling services for their D-77728 Oppenau
operations at London Heathrow airport. Servisair has started 2011 with new
Tel. +49 (7804) 49-0
Operations started in October 2010. easyJet contracts. The contracts, which
cover passenger and ramp handling, www.doll-oppenau.com
Swissport International has confirmed commenced on January 26 in Liverpool
the signing of two important contracts at and will start on February 16 in Newcastle.
Tokyo International
ARINC has also equipped the
new International Terminal with its
efficient BagLink Baggage Messaging
System. Already in use at many
ARINC recently launched a International. counter space and make the most other major airports, ARINC BagLink
suite of advanced passenger Under a contract from Tokyo efficient use of the new terminal’s provides a proven interface between
technologies for the opening of International Air Terminal facilities. airline host computers and the
the new five-storey International Corporation, ARINC has deployed ARINC has also installed 40 airport’s baggage sortation system,
Terminal at Tokyo’s Haneda airport. more than 200 passenger check-in common-use passenger kiosks at for reliable and efficient operations.
Also known as Tokyo International and departure workstations at the the International Terminal, using With both its domestic and
airport, Haneda is Japan’s busiest new terminal. ARINC’s advanced its advanced SelfServ technology. international terminals becoming
airport, and following the opening vMUSE common-use passenger The kiosks will support the diverse fully operational, Haneda expects
it will share the handling of technology will allow international check-in applications of the to handle many more flights in the
international flights with Narita airlines to share the available growing number of carriers at the near future.
Advice to others
“Initially we commissioned an external company
to undertake a corporate audit using the ISAGO
standards to help us identify any shortfalls. From
the results of this GAP study we chose to work
independently to make any corrections and align
ourselves with the ISAGO standards in readiness
for the full ISAGO corporate audit. We knew what
had to be done and put a formal project plan in
place and managed the process internally; we did, of
course, liaise closely with IATA throughout each step
For Yogesh Parekh it has been a challenging yet satisfying initiative of the process.
There were a number of issues that had to be
addressed to standardise and align the format and
style of our policies and procedures to meet the
the way to go
Continuing our series on handlers who have passed
the ISAGO standards: so you could say that ISAGO
was the cherry on the cake!
“As with all such projects, you ask yourself
whether we would we do it again and what we
could do better - and more importantly, how this
process has helped the business. If I’m honest, the
results were driven by our SMART programme,
the ISAGO audit we find out about Menzies’ which is an ongoing process, and ISAGO acts as
a benchmark measurement tool that aligns us to
industry standards, which is what we hoped to
experiences with this initiative. Yogesh Parekh reports. achieve.
“The real challenge is to keep pushing for better
enzies became involved with services. There were a number of fundamental flaws performance and investing in innovative processes
ISAGO (IATA Safety Audit in the early ISAGO model, which were thrashed which drive continual improvement.”
Welcome message
The 4th Ground Handling International Asian Conference
Sheraton Saigon Hotel & Towers, Ho Chi Minh, Vietnam
ay I say how pleased I am to see you all here. Afghanistan, Azerbaijan, Bangladesh, Cambodia, Laos, Iraq,
No doubt, you too are pleased now that Nepal, Pakistan, the Philippines, Sri Lanka, Tajikistan, Thailand
1500 - 1630 Registration for workshop attendees, coffee & Table-top Exhibition for GSE & IT Procurement
directors in the Grand Ballroom 2 & 3, Level 3
1630 - 1715 First workshop sessions, VIP 1 & 3
1715 - 1745 Coffee Break & Table-top Exhibition in the Grand Ballroom 2 & 3, Level 3
1745 - 1830 Second wokshop sessions, VIP 1 & 3
1830 - 2200 Official Registration, Networking Party & Table-top Exhibition in the Grand Ballroom 2 & 3,
Level 3
0900 - 0930 Registration, coffee & Table-top Exhibition in the Grand Ballroom 2 & 3, Level 3
0930 - 0940 Conference Chairman’s Welcome Message
Tim Ornellas, Publisher, Ground Handling International
0940 - 1005 Financial Overview
What’s happening in the market? How are handlers valued and what has happened recently on
the M&A front?
Jon Connor, Director - Transport Services & Infrastructure, HSBC
1005 - 1030 ASEAN - An open market for aviation
As the aviation markets of the ASEAN countries open up, what are the opportunities and
challenges to airlines and ground handling companies?
Karmjit Singh, former CEO/COO SATS
1030 - 1055 How can handlers expedite in-bound US cargo uner the new security rules?
This presentation will aim to give handlers a better understanding of the in-bound
requirements to prevent rejected shipments and hold ups.
Mike Webber, President, Webber Air Cargo
1055 - 1105 Panel discusion
1105 - 1145 Coffee break & Table-top Exhibition in the Grand Ballroom, Level 3
1145 - 1300 Cargo Panel Session
How can the movement of cargo become safer and faster? Are the recent IATA initiatives such
as eawb and security changes working?
Chaired by David Ambridge, General Cargo Manager, Bangkok Flight Services
1300 - 1430 Lunch & Table-top Exhibition in the Grand Ballroom, Level 3
1430 - 1600 Open Panel Debate
An opportunity to discuss industry issues and concerns with a panel of industry experts made
up from handlers, regional airlines and LCCs. IATA has been working hard to roll out ISAGO to
the handling community and is now working on GOM (Ground Operations Manual). A
full session will be devoted to bring all stakeholders up to date and to enable
those stakeholders who have not yet started working on their ISAGO accreditation to
be made aware of the process and benefits.
1600 - 1745 Pre-dinner cocktail networking party in the Grand Ballroom, Level 3
1800 sharp Coaches depart from the hotel lobby for the Delegate Dinner
DAY TWO - 23rd March 2011
0845 - 0930 Coffee & Table-top Exhibition in the Grand Ballroom, Level 3
0930 - 0935 Chairman’s opening remarks
Tim Ornellas, Publisher, Ground Handling International
0935 - 1000 The LCCs’ view - Panel session
With the region’s low cost carriers offering in excess of 1 million seats annually and making
over 70,000 flights, this sector’s requirements need to be fully understood in order
that the required level of passenger and ramp handling can be delivered. A major low
cost/value carrier gives an insight.
Chaired by Benson Tan, Head of Ground Operations, Jetstar Asia Airways
1000 - 1025 The changing rôle of the passenger service agent
The passenger service agent is the first face seen by the passenger but the rôle of the
passenger service agent is evolving. How has the agent’s rôle changed, what are the causes
and, will the rôle of a passenger service agent cease to exist?
Gerald W Smith, Manager - Senior Solution Designer, SITA
1025 - 1050 Airline alliances at airports - sum of partners or separate entity?
Airline alliances strive for a seamless experience for their passengers, which basically means
transfer connections should be offered as within one airline. For that purpose alliances urge
partners to move under one roof (STAR programme) and seek co-operation. This obviously
has an effect on the services requested from ground handlers and the way they are
purchased. Cees de Vos, Director Airport Services, SKYTEAM
1050 - 1100 Panel discussion
1100 - 1200 Coffee & Table-top Exhibition in the Grand Ballroom, Level 3
1200 - 1225 Safety on the ramp
How can the handling industry work together to reduce accidents on the ramp? The airline,
airport and ground handlers sit together to address key issues.
Martin Eran-Tasker, Technical Director, Association of Asia Pacific Airlines
1225 - 1250 IT - do you really know what you need?
What ground handling processes benefit from the implementation of IT systems? How can
IT systems improve the handling operations and the bottom line?
1250 - 1305 Panel discussion
1305 - 1430 Lunch & Table-top Exhibition in the Grand Ballroom, Level 3
1430 - 1600 One-to-One meetings
1600 - 1630 Farewell cocktail and close of Conference & Exhibition
1630 - 1800 One-to-One meetings
1830 Transfer to the Shopping Market
Leading the airport range is the F1-500 series tractor turnaround and the production of business
which, at up to 70 tonnes, is capable of handling intelligence to guarantee maximum adherence to
the pushback/ towing requirements of a fully- flight schedules at minimum cost.
laden A380. Bliss-Fox is a specialist division of The
AEROVIRONMENT Nepean Group, Australia’s leading, privately-owned,
AeroVironment has developed a suite of diversified engineering and industrial manufacturing
technical features that are safer, smarter, easier conglomerate. Further details: www.blissfox.com
to use and more cost-effective than traditional
charging systems. PosiCharge brings to market
a next-generation intelligent rapid charging
battery system for ground support equipment
and other electric vehicle applications. Many
of these vehicles are used almost continuously JBT AEROTECH
in two or three shift operations and may utilise CONTRAC JBT AeroTech is a leading global supplier of
multiple batteries in order to realise throughput CONTRAC, the leading manufacturer of low customised solutions and services for high
requirements. PosiCharge, an alternative to floor airport buses, has introduced a new, value applications in air transportation. We
battery changing, significantly reduces capital attractively-priced model called the COBUS design, manufacture and service technologically
costs, labour costs and non-productive space 2500, which completes the COBUS range. With sophisticated ground support equipment for the
allocations, thereby effectively redefining the a passenger capacity of around 65, it is designed airline industry that offer the lowest total cost
electric GSE industry. Companies like American for cost-effective, quality service. Meeting all of ownership (TCO). The product offerings of
Airlines, Continental Airlines, Delta, United, IATA and international standards, the COBUS JBT AeroTech ground support equipment include
Menzies, Ford and Toyota have already adopted 2500 is ideal for airside shuttle services. A road- the Commander main deck and lower deck
PosiCharge. going version makes it attractive for carpark loaders, Tempest de-icers, Expediter towbarless
shuttle services and there is the further option tractors, conventional tractors, mobile passenger
of an electric version. Along with the COBUS steps, transporters and the RampSnake bulk
3000 and COBUS 2700, this new model means loaders, which are supported by a global
now that all types of aircraft can be handled in a network of aftermarket service and spare parts
reliable and cost-effective way. centres. JBT AeroTech is committed to providing
environmentally-friendly products that conform
to green initiatives.
AIRMARREL
AIRMARREL is a major worldwide manufacturer
and exporter of ground support equipment
and has sold its products to over 150 countries.
Established more than 38 years ago, AIRMARREL
has developed an important profile and has
dedicated all of its energy to the realisation
of a wide range of products. Its range includes
high loaders (from 3.5 tons up to 32 tons), GOLDHOFER
catering trucks, ambulifts and cleaning trucks, In the field of airport technology, Goldhofer
pallet transporters, towable and self-propelled has defined new standards worldwide and has
passenger stairs. This has been thanks to the revolutionised the market with the design of its MALLAGHAN
technology and the modernity of its structure towbarless aircraft tractors. Today, the Goldhofer Mallaghan is one of the leading manufacturers
and its organisation. As an ISO 9001:2000 AST range of aircraft tractors consists of four and suppliers of GSE in Europe and from its
certified company, AIRMARREL’s key attribute basic types with some variants which cover factory it exports to many markets such as the
remains, however, a great respect for customer almost all civil aircraft. The various tractors can UK, Europe, the Middle East and the Far East. Its
expectation, with a permanent Leitmotiv: ease handle aircraft weights from about 150 tonnes to manufactured products include passenger steps,
of use, ease of maintenance and lowest TCO well over 600 tonnes MTOW. PRM Medilifts, toilet and water trucks as well as
in the marketplace. In designing the first green For the recovery of damaged or inoperable catering trucks. The current year for Mallaghan
high loader (based on hydrogen fuel technology) aircraft, Goldhofer has developed a recovery has seen constant growth and the company is
in partnership with AIRLIQUIDE, AIRMARREL and transport system named ARTS. This flexible delighted to have agreed many repeat orders
aims to position itself as the future leader of system can be individually adjusted to the from current customers as well as found fresh
tomorrow’s environmentally-friendly GSE - and prevailing recovery situation. customers in new countries.
is now looking at exploiting this joint venture
technology elsewhere in its range.
with accurate billing and the ability to track costs. station company-wide with a simple browser. commuter as well as the largest commercial
SITA WorkBridge software solutions will support It allows the use of identical data wherever aircraft. Today, the company’s focus is on de-
all airport and ground handling operations, ranging possible and individual adaptations wherever icing, toilet and water servicing units as well as
from ramp to passenger services, and extending to necessary. Cutting-edge technology and aircraft washer units. The de-icing product ranges
security, cleaning, catering, cargo, fuelling and PRM extensive solutions specially developed for the from the small Elephant Sigma all the way to the
provision. comprehensive handling business significantly highly flexible Elephant Beta-15. The toilet and
help to optimise work processes - and thus help water servicing units range from small towable
to minimise effort and to maximise revenue. units and electric vehicles to highly specialised
units, designed and built on commercial chassis.
Vestergaard Company efficiently supplies spare
parts, technical support and advice for all its
products from offices in Denmark and the US. In
TANSONNHAT INTERNATIONAL addition, technical assistance and comprehensive
AIRPORT GROUND SERVICES inspections are available worldwide.
Visual appeal
Safety techniques come in all formats:
mind, a new training DVD has been released to
help cut the number of injuries among baggage
handlers and other airside workers.
Launched at the RAF Hendon Museum by the
Institution of Occupational Safety and Health
(IOSH), the Airport Airside Safety Induction DVD
is being offered to airport operators, airlines,
baggage handling agents and other airline service
here we look at the DVD. providers nationwide. IOSH’s Aviation and
Aerospace Group commissioned the film to help
ast year (see Ground Handling into mini-episodes. These episodes vary in length: workers, in particular new or temporary staff,
International, October 2010) some are simply two or three minutes’ duration become more aware about potential hazards
Visit ZES GmbH, Zebra Enterprise Solutions at booth 14 at the 4th Asian Ground
Handling International Conference in Ho Chi Minh City, Vietnam, 21 – 24 March
2011, or go to www.zebra.com/zes
Oliver Mathwich, at Air Astana, has Senior Vice President Marketing for the Air Nguyen Quang Son has been
been promoted from Director Ground France-KLM group. appointed as the new Director of TIAGS.
Services to Vice President Service Delivery. BBA Aviation has confirmed the At Cathay Pacific Tony Tyler is to
He will take charge of ground services, appointment of Mary Miller as VP, Industry be succeeded by the airline’s Chief
catering and cabin crew, whilst retaining and Government Affairs for BBA Aviation’s Operating Officer, John Slosar.
responsibility for ground services contracts, US operations. With immediate effect, Bram Gräber
procurement and operations. Budget carrier easyJet has appointed has been appointed Managing Director
British Airways has named Nick Swift Warwick Brady Director of Operations, of transavia.com, which is part of the
CFO, with effect from March 2011. He will replacing Cor Vrieswijk, who recently KLM Group.
replace Keith Williams. resigned. Brady was formerly the LCC’s At Virgin Atlantic Cargo, Nick Jones
The CEO of Sydney airport, Russell Procurement Director. Separately, easyJet has rejoined the airline as Regional Vice
Balding, has advised the Board of Sydney recently appointed Trevor Didcock as President EMEA after spending three
airport that he will leave in early 2011 at the CIO. years with Emirates in Dubai. Dominic
conclusion of his employment contract. Andreas Keller, VP Product Jones, newly-appointed Regional Vice
Qantas announced in December the & Development Aviation President, Asia Pacific was formerly
appointment of Paul Yankson to the rôle of Security at Swissport’s Vice President, EMEA for Virgin Atlantic
Regional General Manager UK and Ireland. headquarters, has assumed Cargo.
Pierre Muracciole has been appointed as responsibility for all aviation Clive Sauve-Hopkins is the New
Deputy CEO and Chief Financial Officer at security activities (including Operations Director for Swissport
Servair. Separately, Antoine business development) for UK; prior to the appointment he was
Recher becomes Executive the entire EMEAA region. General Manager of Swissport UK’s
Vice President, Human Etihad Airways, the ground handling and passenger services
Resources and Social Policy. Andreas Keller national airline of the operation at Stansted.
Athina Kapeni recently United Arab Emirates, has Bruno Gehrig has been elected
joined Celebi Aviation announced the appointment of Shaeb Chairman of the Board of Directors
Holding as a Global Sales and Ahmed Alneaimi as its first Airport of Swiss International Air Lines, upon
Marketing Director. Manager at Incheon International airport. the recommendation of the Swiss Air
Christian Herzog has Tony Smith has joined Sharjah Aviation Transport Foundation. He succeeds Rolf
Athina Kapeni replaced Patrick Roux as Services as General Manager. Jetzer, who died in September 2010.
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Gallic groups
a very high value asset and therefore should
be deployed as frequently as possible to
maximise return on investment. Now, using
Masternaut Assist, we can focus more accurately
on timeframes and equipment location, which
enables ground handlers to deploy these units
R
only quite recently come to the positive side of any RFID application. “Some of our 40 or so customers require
the attention of the ground allocation resource, meaning they want to
handler. Actually, that’s a Parisian success story pinpoint the location of their equipment at
slightly misleading statement: For the purposes of this feature we go to Paris all times. The Masternaut system tracks each
RFID has been promoted where Manustra, one of France’s leading airport item of GSE and optimises the equipment to
to the aviation sector for a handling equipment supply and management be deployed. Once we know where the plane
good decade now, but in this providers, has reported a 25-30% reduction will land, we can automatically allocate the
particular environment, timing in fleet requirements for its customer bases. equipment to go to the correct gate.
is all. And the aforesaid timing This has been achieved through the use of “These decisions are usually taken ten minutes
hasn’t always been right. Masternaut’s Assist airport solution system. prior to landing and, owing to the complexity
Having admitted all that, This system enables Manustra to monitor and of the logistics involved, delays can often occur.
it’s encouraging to note, however, that several control the logistics and maintenance status For example, passengers are often delayed while
handling companies have looked more closely of its GSE. It’s not confined to self-propelled waiting for stairs to be delivered. Masternaut
at the concept and what RFID brings to the equipment either, for it encompasses tractors, Assist will effectively make this a thing of the
table. The oft-cited benefits in terms of fleet stairs, de-icers, cherry pickers, conveyers, GPUs past.”
management is an umbrella term: this splits up and buses. It’s not hard to comprehend the solution:
into a myriad gains, notable amongst which are At the time of writing, of its 1,500 or so by knowing the strategic location of GSE, that
those of GSE tracking and usage, as well as that equipment items, some 200 have so far been which is nearest the point of need can be
of monitoring vehicle status. There are plenty of fitted with the Masternaut system and within mustered and quickly dispatched. Through the
Millions of meals - to go
Servair, which is also based in Charles De Gaulle,
is owned by Air France and prepares and delivers
an average of 32,000 meal trays each day: that
equates to over 11m per annum.
With a 70% share of all catering provision at
CDG, Servair uses 275 company-owned trucks,
all of which are tracked and monitored to inform
both Servair and Air France of the exact moment
when each delivery takes place. Upon conclusion
of the catering operation, Air France handlers are
advised and passengers are allowed to board.
Precise monitoring of each aircraft’s catering
consignment (and there could be up to four
different menus for one aircraft) from despatch
to completion of delivery enables Servair to
maximise its own efficiency and to provide
instant information to Air France personnel,
thereby keeping passenger delays to a minimum.
Here too, Christophe is able to comment on the
operational benefits of the Masternaut system.
PERFECTION
“An additional part of the system is
Mastercold. Mastercold was developed to
monitor real time temperature control. In order
IN EVERY DETAIL
to monitor the fill levels and charge intervals of
each vehicle’s battery and to ensure that each is
given only the minimum amount of re-charge, a
FROM NORD
specific monitoring system has been developed.
This greatly increases the lifespan of the battery
and reduces electrical consumption. Air France We strive for perfection* with our drive solutions. Engi-
uses over 2,000 batteries and so the potential neering excellence from our own Technology Centers,
savings are significant.” working with international research partners and forums
Masternaut Assist, while optimising provides new developments and continuous improvement
operational and commercial efficiencies, of our products and system solutions.You can find out
also plays a key rôle in safety improvement. more about NORD DRIVESYSTEMS at www.nord.com.
Christophe continues: “Above all, safety is
our number one priority. Masternaut has * Modelled on nature: The buoyancy chambers of a nautilus shell always
enabled Air France and H Reinier to reduce its form a mathematically perfect logarithmic spiral.
small incident rate – whereby relatively minor
accidents occur through collisions – by 20%.
Fewer incidents mean improved safety, less Getriebebau NORD
equipment downtime and reduced costs. Also, 22941 Bargteheide, Rudolf-Diesel-Str. 1
the Masternaut Engine Management Unit has Fon: +49 (0) 45 32 / 4 01-0
been of great use here in helping to monitor and Fax: +49 (0) 45 32 / 4 01-2 53
correct individual driver behaviour.” info@nord.com
Manustra currently handles assets valued
at over ¤46m and employs over 100 people,
which gives an indication of the extent of the
operation.
He concludes: “Our objective is to combine
the best quality equipment and support service
with the highest standards of management
control. Only this way can we ensure continuous
improvement for our customers. I’m certain that
Masternaut and Hub Telecom will continue to
play a key rôle in achieving this.”
player
it’s true,” affirms Rob. “We look out for the
high end carriers and where they utilise similar
aircraft types, this of course helps us standardise
our GSE fleet and assists our ramp teams in the
turnaround.” Currently Plane offers ramp and/ or
passenger services to some 17 airlines and looks
Plane Handling’s boss explains the rationale behind after the cargo requirements for 40 plus airlines.
However, in terms of growth, things are quiet at
the company – and how the enterprise has coped present.
“The number of contracts has been pretty
static for the last 12 months or so, although we
with the transformation from minor to major. did sign up PIA and Iran Air in 2010. The reason
has been one of consolidation: after Dnata’s
ugby and ground handling changed my mind about building as a potential purchase in late 2009, we’ve had a lot on our
have a lot in common. At career. hands. There has been the integration of 850
picture. We’re in a stage of consolidation; we division of the company is involved. We have a mean, how could Heathrow close? There was a
have worked closely with the Trade Unions; clear plan and the way ahead has already been runway open but the problem was the stands,
there’s the Olympics around the corner and so established. Of course, I don’t know everyone in which weren’t cleared. We had icicles hanging
it’s important that there are no distractions. We the company but I do make a point of getting off a customer aircraft, I recall. And yes, it cost
have agreed a three year pay deal which takes us around the offices and the ramp. We’ve a very us a huge amount of money, those two and a
well beyond the games and allows us to focus open attitude; training is readily available, and half days of inactivity. The authorities knew the
on the key business issues – our customers and we have all the opportunities available, from snow was coming and it wasn’t a situation where
their needs.” improving your driving skills to an MBA!” He adds it was snowing continuously for a long period of
And what of that Dnata purchase? How has that the job on the ramp can be a dangerous time, either. Seeing the Salvation Army outside
that affected the operation? one and so it’s essential that the staff have the T3 serving tea and coffee to passengers is a sight
“A year on from the Dnata purchase, things are right equipment and related training. I guess the authorities would rather forget.”
going well although aviation has had its ups and As if to underline the quality of the business, Rob admits he is concerned about the details
downs in that time. We survived the volcanic Rob mentions that one of his tasks is that of of his organisation and is keen that it functions
ash problems, for instance. On day one, it was long service awards for staff. There are ten, 15 smoothly. “After we absorbed the Aviance staff
interesting to see an airport so quiet, but after and 25 year awards and he says that currently into Plane Handling I remember walking into an
day five… mind you, hearing birds singing on the more and more staff are present at the operations office only to find that they had no
ramp was a first. celebration buffets. It’s an unequivocal sign of kettle for a hot drink. We soon fixed that! Our
“I’m delighted that Dnata picked us. They the staff’s loyalty – and contentment with the employees need decent facilities, which should
saw that Plane Handling had made a name for company. be adequately equipped: it’s fundamental to the
itself at Heathrow and that our reputation was In line with the changes has been an ongoing whole business – respect for your colleagues is
already established. Dnata has an interest in investment plan in equipment. Plane Handling important.
many different sectors and the organisation has has on order 22 three pallet transporters, five “Overall, I’m really proud of what we’ve
an honest goal: it wants to be the best. They hi-lifts, three pushback tugs and additional de- achieved in the last 12 months.”
are great to work with and they’re extremely icing rigs. It is also involved in a comprehensive If there’s a success secret that Rob is willing
supportive, but it’s mostly behind the scenes. refurbishment programme, although this has to divulge, then it’s a basic one. “You have to
We’re in touch two or three times a week nothing to do with the economic climate, Rob treat your customers as individual customers
when needed and because of their operations stresses. “It was planned some time back,” he – recognising they are different. We do drop
elsewhere in the world, there has even been explains, “and part of this will see an additional the ball from time to time, I admit that, but
some crossover in terms of job opportunities. five hi-lifts renovated ahead of this summer what’s important is how we recover it. Our
Ultimately, Dnata wanted a safe pair of hands – season.” team approach is our strength, and our reliance
they wanted to make sure that we got the ball Mention of de-icing begs the question about on each other is well understood: I want each
and didn’t drop it. Heathrow’s experiences during the recent spell member of our team to play to the best of
“Was the transformation difficult? Not really. of bad weather. their ability and to enjoy their time in the Plane
We have a great leadership team, so every “It was a challenge for us,” admits Rob. “I Handling family.”
Maria Rosaria Pisano, SEA Kartal Ozcakir & Fatma Kasap Ali Al-Shammary, SAUDI ARABIAN
HANDLING; Jacques Natchia, Scott Barber & Andy Cookson, AIRCRAFT MAINTENANCE Yildirim, TGS TURKISH GROUND AIRLINES; Klaus Pfeiffer, TREPEL AIRPORT
X OPS SODEXI; Alondra Lazo SUPPORT SERVICES (AMSS); Peter O’Boyle, AVIANCE SERVICES; Haktan Sarigenc & EQUIPMENT; Syed Riaz Ali, SHAHEEN
Onell, LANCHILE- LINEA AEREA ALLIANCE; Dick Bennett, AIRCRAFT MAINTENANCE Kursad Kocak, HAVAS GROUND AIRPORT SERVICES (SAPS); Ibraheem
NACIONAL CHILE SUPPORT SERVICES (AMSS); Peter Rowe, AER LINGUS; HANDLING CORPORATION Alsabt, SAUDI ARABIAN AIRLINES
Phil Bowell, BAHRAIN AIRPORT SERVICES
Ang Cheng Nam, Ong Tze Haung & Jukka Backlund, ISS AVIATION; Janis Barry D Nassberg, WORLDWIDE Jeannette Meyer; Amany Amer, LINK
Lek Hi Huak, CHANGI AIRPORT GROUP Balkens, NORTH HUB SERVICES; Jyri FLIGHT SERVICES (WFS); Stephen AERO TRADING AGENCY; Zach Tidy &
(SINGAPORE) Ketola, ISS AVIATION Sackur, BBC Simon Kensall, TUI TRAVEL
Martin Meyer, IAHA; Jeannette Meyer; See Seng Wan, CHANGI INTERNATIONAL Ian Mortemore, NASSAU FLIGHT Innocent Mavhunga, NATIONAL
Michael J Hancock, SOUTHCORP AVIATION AIRPORT SERVICES; S T Tan, BEIJING SERVICES; Vanetta Rodgers, AIRPORT HANDLING SERVICES; Caleb
HOLDINGS GROUP; Rene Schmalen, DELVAG AVIATION GROUND SERVICES; Jann SERVICES (ANTIGUA); Alison Wilson; Mudyawabikwa, AVIATION GROUND
LUFTFAHRTVERSICHERUNGS; Wolfgang Eu, CHANGI INTERNATIONAL AIRPORT Patrick Rollins, NASSAU FLIGHT SERVICES; Henry Lasoi, TRADEWINDS
Schmalen, LUFTHANSA GERMAN AIRLINES SERVICES SERVICES AVIATION SERVICES
Clement Woon, Joyce Ong & Alan Luc Meurrens, Samim Aydin, CELEBI
Tay, SATS AVIATION HOLDING; John Willis Jie Ji, AIR CHINA; Jacques Natchia
& Jean-Francois Bouilhaguet, X OPS
Erich Battagin, Marcello Calabrese & SODEXI; Chen Zhao, AIR CHINA;
Alessandro Pastorelli, ATA HANDLING Zhang Hong Kong, BEIJING AVIATION
SPA; Hans Radier, KLM SYSTEMS GROUND SERVICES
SERVICES
Vladimir Kirillin, MOSCOW AIRLINES; Christian Hofmann, XL AIRWAYS GERMANY; Daniel Burkard, MOSCOW Tony Goh, SATS; Per Utnegaard,
Gints Garins & Helena Rudusa, RIGA INTERNATIONAL AIRPORT DOMODEDOVO; Michael Richter, NORTHERN CAPITAL SWISSPORT INTERNATIONAL; Stephan
INTERNATIONAL AIRPORT; Anna Nayda, GATEWAY; Claudius Kuhnert, FRAPORT; Andrey Pislyakov, NORTHERN CAPITAL Beerli, MARKETING DYNAMICS; Georg
ROSSIYA AIRLINES GATEWAY; Ekkehard Franke, FRAPORT Langenberg, AMADEUS SAS
Jackie Keene, Marsha Ragusa & Concha Vera, SPANAIR; Jordi Raymond Dekkers, MARTINAIR HOLLAND; Annmarie Horne, MENZIES AVIATION;
Helen Armitage, BRITISH AIRWAYS Campderros, NEWCO AIRPORT SERVICES Michael Van Moorst, AIR FRANCE-KLM Karen Cox, EASYJET AIRLINE
Ion Stoica, Cristina Modirjac & Eugen Fatma Sancakli & Serdar Demir, TURKISH Thomas Suritsch, AUSTRIAN Mr & Mrs Talal Barka, AFRIQIYAH
Dumitrache, GLOBEGROUND ROMANIA AIRLINES CARGO AIRLINES; Joseph Suidan, IATA AIRWAYS
Vladimir Kirillin, MOSCOW AIRLINES; Shraga Richter, EL AL ISRAEL Cyril Turner, DAL GLOBAL SERVICES;
Anna Nayda, ROSSIYA AIRLINES; Sergey AIRLINES; Irit Richter Michael Kirsch Marco Shoukry-Nessim & Magdy
Katasonov, POLET CARGO AIRLINES, Shoukry-Nessim, EGYPTIAN AVIATION
Jose Manuel Guzman & Carlos Monzon, SERVICES (EAS); Amany Amer, LINK
AVIANCA SERVICES AERO TRADING AGENCY; Dalia Elsissy
& Ashraf Gabr, EGYPTIAN AVIATION
SERVICES (EAS)
Albert Schrichte, DELTA AIR LINES; Bob Gurr, BIDAIR SERVICES; Alondra Lazo Onell, LANCHILE- LINEA Radoslaw Gos, LOT SERVICES; Jose
Isabelle Devatine-Lacaze & Peter Esteie, Henrik Ambak, CARGOLUX AIRLINES AEREA NACIONAL CHILE; Paul Glover & M Llorente, IBERIA AIRLINES OF SPAIN;
AIRBUS SAS INTERNATIONAL Peter Copley, ASIG & Radoslaw Paruzel, LOT SERVICES
Alexey Kovalev & Alexander Mike Firsowicz, DELTA AIR LINES; Oluwakemi Adigun, NIGERIAN CIVIL Brian McCormick, AIRPORT
Polygalov, JSC DOMODEDOVO AIRPORT Fernando Diaz Cisternas & Gustavo AVIATION AUTHORITY; Olubunmi Ereola TERMINAL SERVICES; John J C Itz,
HANDLING; Andrey Tupitsyn, AIRPORT Etchegaray, ANDES AIRPORT SERVICES Olugbusi, NIGERIAN CIVIL AVIATION QATAR AIRWAYS; Sally Leible, AIRPORT
MANAGEMENT COMPANY (LAN AIRLINES ) AUTHORITY TERMINAL SERVICES
WINNERS IN 2010
The Viennese Conference also saw the presentation of
the Ramp Safety Awards to four geographical regions.
Dinner, these latter receiving trophies for their good
work. Once again, our thanks are due to the sponsors
Voted for via an online procedure, the runners-up of the Safety Awards, who between them have
and overall category winners were named at the Gala underlined the importance of this event.
THE US, LATIN AMERICA & CANADA MIDDLE EAST & AFRICA
Challenge
in Malaysia
Enrol today for this year’s golf tournament.
Sponsored by
ermai in Malay means “serene it was chosen as the venue for the Volvo Masters
P
and beautiful” and anyone of Malaysia and the success of the tournament
who has played a round at this prompted the title sponsors, Volvo, to make
course will really appreciate why Kota Permai the home of the Volvo Masters of
the club is thus named. The Malaysia for the next three years.
design and construction also In 2002, the tournament was upgraded to the
reflect a desire to be at one Volvo Masters of Asia, the season-ending event
with nature, and this is reflected on the Asian Tour, but the venue remained the
in the wildlife that inhabit the same - Kota Permai. After a year’s absence, when
waterways and mature trees, the tournament was played in Thailand, the
should you stray from the Volvo Masters of Asia returned to Kota Permai
immaculately kept fairways. in 2004. The club hosted the inaugural Asian
Since its opening in March 1998, Kota Permai Nations Cup in 1999, which was the qualifying
has captured the hearts and imagination of the event for the prestigious World Cup of Golf.
Malaysian golfing fraternity. Designed by an The World Cup qualifier has returned to Kota
Australian architect, Ross Watson, the intelligent Permai in the last three years, most recently as
design is challenging yet fair, with playing options the 2008 Fortis International Challenge and as
for all levels of golfers. The layout features a if this list of championship accreditations is not
tantalising mix of straight holes and dog legs, while enough, there’s the jewel in the crown: from
scenic water hazards and sculptured bunkering March 6-9, 2008, Kota Permai provided a worthy
add form and challenge to play. To ensure battleground for the best golfers of the Asian
that a round of golf at Kota Permai is always a and European Tours in the US$2m Maybank
rewarding experience, the lush Zoysia fairways and Malaysian Open.
undulating Tifdwarf greens are always maintained So make sure you do not miss this great
to the highest standards. opportunity to join us for the 13th annual GHI/
Bearing testimony to Kota Permai’s status as IGHC golf classic - sign up today!
one of the great courses of Asia is its impressive Further details are available from Jean Ang:
portfolio of international championships. In 1998 e-mail jean@groundhandling.com
handling facility.”
Middle East
from an off-airside facility leased from the
Airport Authority. Being a former maintenance
facility, this warehouse was not purpose-
built for cargo handling and as a result, was
somewhat impractical. Despite the operational
shortcomings of this warehouse, Swissport’s
Overall, it would seem that 2010 wasn’t too business developed quite successfully: between
2003 and 2009, cargo volumes handled by
bad for the regions, with many respondents Swissport grew by an average of 16% year-on-
year, way in excess of the industry average at
Jomo Kenyatta.
reporting a busy ramp. Of all the air cargo passing through the station,
about 80% is export cargo and 20% consists
of imports. The vast majority of export cargo
e start with North Africa, than made up for the traffic dip. comprises perishable goods, mainly flowers. To
where Swissport’s operation “Training has been very high on the agenda accommodate the handling of these perishables,
W in Algeria looks to be
progressing well.
Swissport Algérie’s Fernand
Stauffer says that after gaining
major full ground handling
contracts, such as those of
Qatar Airways and Lufthansa,
throughout the year, with a special focus on
human factors: all management and supervision
staff went through this training, in addition to all
employees directly in contact with passengers
and customers. This very thorough training has a
duration period of five days.
“Although not a big market, I’m sure that
Swissport made a significant investment in
cold room facilities which are suitable for the
preparation of cargo for airlifting in temperature-
controlled areas and to store built-up units prior
to loading them on to aircraft. The total area
allocated to cold rooms within the complex
is 1,200 square metres, providing a capacity
this last year was mainly spent Algeria will continue to enjoy a steady growth in equivalent to the loads of two Boeing 747
on consolidating his business the years to come, both on the passenger side as freighters at any one time. The building design
and further expanding his well as the freight side.” allows for these facilities to be expanded quite
cargo warehouses, which now represent a Meanwhile in Kenya, Jeroen de Clercq says easily in the future, should the demand increase.
total of 4,500 square metres of covered space. that 2010 has again been a very successful year
“We also contracted additional business during for the Swissport operation there.
the course of 2010 with Lufthansa Cargo, “Last year we renewed contracts with a
Jetairfly, Air Berlin and TAP Air Portugal,” he adds. number of customers, securing more than
Keeping up with the contracts has 60% of our revenues for three or more
necessitated some brand new GSE, which years. Moreover, we won contracts with
included a lavatory truck, a water truck, a set of Air Madagascar in June, Turkish Airlines in
passenger steps, four bag tractors, a couple of September, Air Cargo Germany in November
motorised belts along with a highloader and a 40 and British Airways World Cargo and Yemen
ton pushback tractor. Despite the cancellation Airways in December. British Airways World
of a few flights through the market downturn, Cargo was delighted to be the first new
Fernand reports that contracts signed have more customer airline joining us in our new cargo Freight facility in Nairobi has boosted Swissport’s stock
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question altogether!”
Ultimately, Bob remains philosophical
about the future – and ends with an intriguing
comment.
“Airlines continue to look for value for money
and the South African handling arena is no
exception. This may result in some changes in
the coming year. There is no doubt that it is not
merely enough to consistently deliver high levels
of service to retain a market share.”
At Mwanza Ground Handling in Tanzania,
Ibrahim Mustafa was happy to divulge that in
Handling the A380 a big event for BidAir his quest for growth his operation has been Good, solid progress for Dnata
licensed by Tanzania Civil Aviation so that he
World Cup, we have been able to effectively has access to Grade 1 airports in Tanzania. He is New airlines added to Dnata’s portfolio
utilise our GSE and have not needed to invest in looking forward to operations at Julius Nyerere included Air Berlin with three flights a week;
any additional equipment. It is anticipated that and Songwe airports after winning the Airport RwandAir, also with three flights a week and Nas
there will be some GSE purchases during 2011, Authority’s concession. Aviation, which has contracted for eight flights a
with more significant investment from 2012.” week with an A320/ A319.
Bob adds that because of the impact of the The Middle East “We have increased, or will increase, our GSE
downturn in the aviation industry, an extensive Jon Conway at Dnata relates that his operation inventory this financial year,” he adds. “This will
review of his operational structures has been in the Middle East is going from strength to involve a mixture of GSE types, including lower
undertaken, which has resulted in some changes strength. deck loaders, ACUs, GPUs, TSUs and aircraft
that will ensure improved efficiencies without “As we end the third quarter of the 2010-11 washing units, as well as non-mechanised GSE.”
impacting the level of service delivery. financial year, we can report on a generally He relates that the operation has witnessed a
“Staff training is a major investment for us, as strong 12 months. Movements have increased significant upturn in the fortunes of many airlines
turnover in some areas is as high as 20% a year, 10% year-on-year, although we have seen some and the annual passenger and cargo throughput
which means that regulated and operational carriers again changing aircraft gauge to better figures soon to be published by Dubai Airports
training is required on an ongoing basis. It is also match demand. Dnata Dubai was, very recently, will demonstrate the strength of the recovery.
of critical importance for both us and our clients awarded the Ground Handling Provider of the “Dnata takes great pride and delight in one of
that our staff training levels are maintained Year 2010 in the Middle East at the recent ITP the most recent developments within the area
at a consistently high level. Recruitment of Aviation Business Awards and we are justifiably of training and development for its staff. This
suitable staff is not a particular issue in South delighted, as it recognises the tremendous hard is the delivery and commissioning of a next
Africa; retaining skilled staff is, however, another work of our front line teams.” generation aircraft pushback simulator. This
Do you need
Handling in South Africa?
“the answer,...no question!”
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marketing@bidair.co.za
innovative simulator enables the trainee to to move GSE around stations where required.
operate the pushback under various weather Although we source globally, we’ve noted that
conditions such as rain, sandstorms and some locally-manufactured equipment is now
low visibility, as well as on different aircraft on a par with GSE made elsewhere. Because
types. The most notable benefit of the we serve many quality carriers we tend to deal
simulator is that the trainee can practise the with the market leaders when it comes to GSE.
pushback operation as many times as they want Electric GSE is purchased, though this is more
until they are confident, which is not possible down to personal reasons rather than any
when it comes to live aircraft that are not always legislation. Shipping cost is a big factor in the
available.” Jon believes that this device will be final decision-making process.”
the first of its kind within the region and indeed, Last year, NAS renewed its ISAGO
the world, and will further enhance the learning certification in Kuwait and there were zero
experience for the trainee. There is plenty of findings, a testament to the quality of the
local labour looking to work at the station, so handling operation. Plans are currently afoot to
recruitment is not a problem in Dubai; he also roll out ISAGO to the rest of the network.
looks overseas on occasion. “Kuwait saw 8m passengers last year and
“The industry is clearly revelling in a we have the majority of the US and European
robust recovery, with both passenger and carriers, and all the low cost traffic,” he
cargo loads looking healthy. We do, however, continues. “Aside from this has been the
know from bitter experience that the market phenomenal growth in the Indian market, which
is constantly evolving and we must not become has brought plenty of challenges.” As Hassan
complacent. Regionally, we see an aggressive remarks, the country will require much network
market and one in which our competitors are MEAG posted growth figures of 20% in 2010 support as its aviation sector blossoms – and
hungry for market share. the implementation of the country’s ground
“Over the coming months there will be demand is high. handling policy is likely to keep handlers on
abundant opportunities for us to continue “The cargo market is expanding fast,” he their toes.
the trend of Dnata’s excellence. Dubai World concludes, “and MEAG is therefore planning to Africa is another area currently under the
Central - Al Maktoum International airport has expand its facilities to be ready to accommodate NAS spotlight: in January this year it opened
opened an exciting new chapter in aviation more cargo and to provide suitable areas for all in Sudan and the CEO hints that three more
within the UAE, paving the way for a new era sorts of special cargo.” airports will be added before the summer. In
of unconstrained growth, with its associated addition, the handler is looking to start up at a
opportunities and challenges. Expansion and consolidation further two bases in the Middle East. As might
“Looking at Dubai International airport and According to Hassan El Houry, CEO of be expected, finding talented personnel to
the phenomenal growth here, simply keeping National Aviation Services, it’s been a period keep up with all this growth hasn’t been easy –
pace with the incredible Emirates and flydubai of expansion and consolidation. For a start, but NAS has managed to recruit successfully.
expansion continues to be a challenge in itself. several new contracts were signed in Kuwait, “We’re building on quality now,” concludes
With a recent order for more A380s, B777s and including United, flydubai and Mihin Lanka. Hassan.
with the new aircraft being delivered regularly, Moreover, a joint venture with Celebi in India
Dnata Airport Operations in Dubai continues has brought more than ten new contracts and Growth in Israel
to be under pressure to ensure the hub works Hassan mentions BA, Swiss and Lufthansa in “Generally speaking, 2010 was a positive year for
efficiently and seamlessly. this context. The Western region tender has Laufer Aviation – GHI. The company has enjoyed
“To keep pace with the ever-changing involved Pune, Ahmedabad and Goa, whilst a significant growth in its customer portfolio
business environment and to offer opening at Khartoum has so far added flydubai leading, of course, to a subsequent growth in
our customers superior service at a and Ethiopian to the tally. No carriers were lost traffic handled.”
competitive price, Dnata has recently during the review period. These are the words of Tali Laufer, who goes
completed an extensive organisational Hand in hand with all these new contracts on to say that at the beginning of 2010 the
restructure. We have embarked on a top to has been the necessity for GSE investment. handler won an important tender for ground
bottom review of all our business processes as “We spent over US$1m in Kuwait, about double handling services in Tel Aviv, with Lufthansa,
we intend to become globally recognised as that in India and a further US$1m in Khartoum,” Swiss and Austrian Airlines the clients. “By
industry leaders. he says. “With our GSE, we’re coming up to a winning the tender, the company has maintained
“So, with exciting times ahead, Dnata time where some requires replacement and Lufthansa as a customer and won Swiss and
enters 2011 with a solid foundation. We will this is an ongoing programme. We’re also able Austrian as new customers. During the year
remain focused on the things we do well;
use technology and creativity to improve
productivity; provide excellent service and
most of all, continue to trust in our people, as
together we will drive Dnata’s success.”
And on to another success story: according
to Samir Sursock, at MEAG in the Lebanon, the
past year has also been good for the company,
which saw growth in excess of 20%. New
contracts were signed with Air Baltic, Pegasus,
Air Germania and Air Arabia Egypt, he relates.
Despite the extra business, MEAG abstained
from expenditure in GSE during 2010 although it
intends to rectify that situation in 2011.
MEAG’s efforts last year were mainly focused
on enhancing on-the-job training for new
recruits: to that end it developed elaborate
training plans for all functions and organised
workshops for familiarising trainers and coaches
with the procedures.
Samir mentions that recruitment of qualified
staff for his operation is not a problem and that Contracts with Lufthansa, Swiss and Austrian secured early on in 2010 gave Laufer Aviation a useful boost
Laufer Aviation – GHI was also nominated to Novair, Spanair and Iberworld - and we are
handle the new scheduled operation by Aegean constantly striving to meet and exceed our
and Spanair to Tel Aviv and has therefore customers’ expectations of quality and pricing.”
become the main Star Alliance handler in Israel.” In terms of the international situation, Link
Another significant growth in activity was Agency has continued its successful business
recorded when El Al started operating domestic in global flight support services by developing
flights to Eilat airport in the south (thrice daily) a wide network of communications with civil
and nominated Laufer Aviation – GHI as its aviation and airport authorities in countries within
handling company for this operation, challenging Africa, the Middle East and the Far East, as well as
the company to start up from scratch a full Central and South America.
handling station in Eilat with very little lead time. “We have built a very strong foundation of
Tali adds that the company also participated reliable relationships in these regions and have
in (and won) the Air France/ KLM/ Alitalia enriched our database of contacts to assist
tender and thereby managed to maintain all A TUI contract in Jordan aided Link Agency last year in providing airlines with all required handling
three carriers as its customers, thus remaining services and representation. Traffic rights are also
the leading Skyteam handler in Tel Aviv. She Link in the chain presented through a round-the-clock system of
reports that no customers were lost during 2010 Marwa Laz, Link’s Senior Business Development integrated, creative and punctual teams, serving
and that the foregoing positive developments Co-ordinator, says that in addition to winning short notice and emergency flights.
assisted in mitigating the negative occurrences the TUI contract in Jordan, the company is “For 2011, Link Agency’s vision is to grow in the
of 2010, namely the severe dollar/ local currency now serving the whole TUI group of airlines international market and spread around the world
fluctuation (that had a negative effect on at Jordanian airports. “We are the official with the opening of more, permanent branches.
income) and the cancellations incurred by the representatives of many airlines, including This is in addition to enhancing the quality of
volcanic ash (even though this was much less Transavia.com, Adria Airways, Air Italy, Aeroflot, service aimed at fulfilling all our customers’ needs.”
dominant in Israel compared to other parts of
Europe).
“In order to meet the growth in our portfolio
and traffic and maintain the high level of service,
in 2010 our company invested nearly U$1m in
the purchase of new and advanced Goldhofer
pushback tractors, some ACUs and GPUs, an
ambulift vehicle and green electric cars for the
ramp.
“The recession has required us to constantly
review our economic costing models for the
operation and has forced us to closely scrutinise
the operation to ensure its adherence to our
costing structures,” she adds.
In conclusion, Tali says that the most
significant factor when it comes to recruitment
is the economic atmosphere at the relevant
time. “During the recession experienced in
2009, recruitment was a much easier task;
but we have been experiencing an ongoing
challenge to recruitment following the financial
recovery which started during 2010, as a
natural result of the growth in demand for
the employees with the characteristics we are
looking for. Our greatest challenge is the need
to remain innovative and enticing in order to
attract potential employees. As far as training
is concerned, we are adjusting our syllabus and
methods several times a year to address the
ever-changing requirements of the aviation
world. Obviously, the most notable change
is the growing emphasis of training on safety
issues.”
Following the successful global expansion
in Africa and Middle East, Link Aero Trading
Agency has established a strong presence in
Jordan, where it has been covering all Jordanian
airports. Link Aero Trading Agency Jordan has
rapidly become a comprehensive aviation
services company, providing a wide array of
services to meet its clients’ demands.
Link Agency provides representation before
the Jordanian Civil Aviation Authority, and
is able to supply necessary permissions for
traffic rights, which includes landing, parking,
housing and over-flying. Moreover, through
a well-trained staff Link Agency is able to
provide ramp and passenger supervision. This is
in addition to arranging for crew handling and
hotel accommodation, special VIP treatment,
fuel provision and catering supplies.
$GHÀQLWHPD\EH"
Is it finally the moment for addressing the question of amendments
and revisions to the EU Ground Handling Directive?
t’s that time again. For their part, airline associations felt that provider and distort competition. Handlers
Over a decade has passed restricting sub-contracting would inhibit handling themselves were happy to see the introduction
Airline representation at airports enhancing ramp worker identification protocols; polled would be staunchly behind this – and
As readers will know, airlines have no obligation and the need for better language training to avoid indeed, the majority were. However, France and
to have representatives present at every station miscomprehension. Italy took an opposing viewpoint here, arguing that
to which they fly. The question posed asked Airlines, for their part, saw no link between the shorter contracts would improve competition and
whether this ought to be changed; in particular, original Directive and any deterioration in safety permit the introduction of new entrants to the
could a ground handler legally represent a standards. In stark contrast, airport associations marketplace.
carrier? pointed to a reduction in quality and a palpable Airlines believed that lengths of seven to ten
Perhaps not surprisingly, a majority of Member increase in minor ramp incidents. Mention was years would be admirable although the responses
States felt that airline representation would be made of outdated GSE, indicated that a minimum,
beneficial for passengers, especially at times less worker supervision rather than a maximum
when luggage is mis-routed or delayed. However, and complicated access “IAHA also term, would be preferable:
some Member States argued that this would arrangements to secure areas. that would pave the way for
cause extra cost whilst others felt that the Airports themselves brought highlighted further market liberalisation.
current situation was adequate. up three matters for attention. Airports, as well as airport
Airline association respondents supported Short term contracts and
safety and associations, were behind the
representation through an accountable
body although it was noted that it might be
a high staff turnover were
becoming commonplace, with
security idea of an extension in years in
this context: they saw better,
impractical to implement this at all stations; the knock-on effect of lower concerns, longer-term investment on
likewise, it was not felt that handlers were a qualifications and experience, the part of the handler arising
totally credible alternative in the absence of a which was adversely affecting pointing to from such a circumstance. A
proper representative. Airlines also believed that passenger safety and security. more stable environment was
staffing each station was not a viable option, With more organisations increased in everyone’s interest, it was
based on the grounds of the investment that and staff present at a typical felt. However, there was some
would be required. airport had come more
levels of ramp concern that overall, reduced
Handling companies’ associations as well as
handling companies proper were in accord that
security checking and more
passes. Finally, airports referred
congestion” efficiency and quality in the
marketplace might occur,
airlines ought to have their own representatives to the subject of more staff since the ground handling
at airports; but where a handler might be on the ramp, which enlarged the likelihood of an market might become less responsive under
required to fulfil this rôle, then the extent of the accident or incident. such conditions. Would flexibility suffer? some
latter’s liability had to be spelled out. IAHA also highlighted safety and security wondered.
Overall, there was only a small amount of concerns, pointing to increased levels of ramp A majority of handlers welcomed any contract
support for the idea that airlines ought to man congestion and the ongoing pressure on quick extension for reasons that will be well-known to
all their network stations. Whilst a number of turnarounds. These thoughts were shared with the readers. Comments included the fact that GSE
respondents believed that such representation handling companies, although some declared that is depreciated over a period of nine years, so
could be safely passed on to the handler, the there were sufficient mechanisms in place to cope an extended contract was in the handler’s best
handlers voiced their concerns over the extent with this situation. interest; and there was a suggestion that licences
of their ultimate liability. Recommendations included independent should not all have the same maturity date. Despite
reporting on the level of ramp incidents, better all the encouragement, two handlers saw no value
Safety and security: management of GSE to avoid congestion and more in lengthening current contract terms.
oversight of security passes. Finally, the union respondents believed that this
problems encountered kind of change was very much in the employee’s
Had those surveyed experienced any safety or Contract length favour.
security problems that could be linked to the 1996 Something of an old chestnut, this, but nonetheless
Directive? one that is continually brought out in conversations The Airport User Committee
There was a mixed response here, with some relating to the profitability of the ground handling The AUC has a consultative part to play in the
Member States declaring that no adverse operation per se. tender process, which includes technical matters and
experiences had surfaced whilst others pointed So… should contract lengths be extended? You standards. Currently, though, there is no obligation
to the need to train staff more thoroughly; for might be forgiven for thinking that all the parties to justify why a recommendation is not followed.
The question, then, was one of what needed to common rules and procedures should prevail in the Handler selection procedures
be done to ensure the airport user’s preference is selection of handlers, of whatever sort. At present, airports can provide handling
better taken into account. activites without having to pass through a tender
Airlines believed that the AUC should have a Profitability and margins procedure. Should that be changed?
key rôle in the selection of handlers and that any Do airports make money? There were mixed views from the Member
opinions voiced that were contrary should be One hopes so. States in this regard: some were against the
justified. Reference was also made to the desirability In the light of this, should the access fee to the idea (arguing that airports are fixed entities and
for strict separation of airline representation in cases airport be defined more precisely, along with its cannot offer their services elsewhere) whilst
where these bodies are involved in ground handling “reasonable profit margin”; and should there be an others believed that a more level playing field
activities. independent body charged with monitoring airport might result from airports undergoing the same
Airport associations were of the opinion that the installations’ fees and charges? tender process. Airline associations agreed with
AUC must remain a consultative body – but agreed Member States came down conclusively on the the last point, again citing a more level playing
that any decision not to follow its recommendations need for transparent and defensible fees, with some field. Airlines also took this stance whereas
ought to be justified. Airport respondents stated Members expressing concern over the putative cost airports expressed strong views about going
that in general terms they were that might accrue were an down this route, arguing their status was not akin
quite happy with the current independent body appointed. to that of the independent handler. And again,
AUC situation – but a number “Both airlines Airlines were of the belief predictably, handlers and handling companies
were concerned about giving that precisely defined criteria both felt that airport handling companies
the user more power than it and airline should be in place where ought to have to submit to the same tender
had at present.
Handling company
associations charges were concerned: ideally,
these would be transparent and
requirements as themselves.
Overall, it was believed by many that a more
associations were more
concerned about the
opposed any in line with the Airport Charges
Directive.
competitive marketplace and a commonality
of standards was in the best interests of all
transparency of the whole attempts Perversely, airports believed stakeholders.
decision-making process that no further definition
than the AUC’s actual status; to limit the of charging mechanisms is A question of congestion
and handlers were keen not required, since what is in place Currently, there is no framework in place that looks
to give the AUC any more level of self- is adequate, with both national at how the apron is managed in terms of space
power than it had, since this
could translate into a conflict
handling” and EU regulations covering
other contingencies.
allocation. Three options exist for airports with more
handling interest than physical space. These are
of interest between users. Handlers were of the opinion auctioning of premises; a “first come, first served”
Several respondents suggested the formation of an that all airport users ought to be charged the same procedure; and defining minimum criteria for new
independent public body to monitor the situation. and some suggested the introduction of a charge entrants. What, then, should be the best way
for centralised infrastructure usage. An independent forward in terms of space management?
Self-handling provision monitoring system was thought a good idea. Overall, Auctions were shouted down by a number
Alongside contract length, this is one of the most transparency was again the oft-quoted word. of Member States, since this would favour the
emotive subjects in the realm of ground handling. financially strongest. Of the airline associations,
The poll asked whether self-handlers should be Separation of accounts one suggested the concept of GSE pooling as a
subject to a selection mechanism. Whilst the current Directive has wordage on this means of maximising existing space – and added
Member States in the main approved the concept, subject, it has still been a topic for debate, with that the airport itself was responsible for the
with one even suggesting that the same criteria claims of illegal accounting making the headlines creation of space, anyhow.
used by independents should be adopted. Hungary, from time to time. This has been particularly so Airlines mentioned that space should be
Bulgaria, Spain and the UK suggested that transparency where airports offer handling services. allocated through consultation between the
was the most important part of the process. Should, then, more clarity be given to this principal stakeholders and that perhaps a limitation
Both airlines and airline associations opposed any matter? And how could this best be achieved? on handler numbers might not be a bad idea.
attempts to limit the level of self-handling. Where “Satisfactory” was the comment from most Airports, quixotically, felt that the “first come,
circumstances were exceptional, though, discussion of the Member States, although a couple of first served” approach had much to commend
between airport and airline was deemed desirable. countries felt that more could be done to make it; and others added that a permit scheme for
As for airports, the majority believed that the the whole procedure clearer. As for the airlines, vehicles could help to cut down on redundant
fairest way to select self-handlers was through most believed that airports should be the or little-used equipment.
the application of the same criteria used for only operators requiring this clarity of process, As for handling associations, the belief here
independent handler selection. Having said although one respondent added that it should was that access ought to hinge directly on
that, many were of the opinion that the current also apply to carriers which self-handled. airport capacity. Handlers proper were not
restriction on the number of self-handlers was not a Not surprisingly, airports and airport enthusiastic about the auctioning process but
problem per se. associations were satisfied with the status quo, rather felt that space allocation based on the
Predictably, both handler associations and saying that it was down to Member States to level of ground handling activity was the way
handling companies feel that selection criteria better enforce any rules on this topic or where ahead. An interesting comment was received
should be firmly rooted in quality and training and there were perceived shortcomings in the process. from one independent, who suggested that a
that selection processes applicable to independents According to handling companies, precise central pool of GSE could be controlled by the
ought to mirror those of the self-handler. rules on the separation of accounts are station and could be rented out to handlers.
In summary, airlines were set against any self- desirable – and that auditors’ reports ought to In the final analysis, this was another emotive topic
handling restrictions but most other parties felt that be published. which elicited a wide range of replies and comments.
Market regulation Member States offered a spectrum of views Member States ought to introduce an independent
Yet another testing topic: the Directive, as it stands, on this, since the topic detail varies from station monitoring system to prevent any abuses. Another
encourages liberalisation through a 2m passenger/ to station. A longer term airport activity view point raised was that of the implementation of the
50,000 tonnes of freight per annum statistic. That said, was welcomed, though. Airlines felt that once a current Directive: this was not being embraced by
Member States can limit suppliers and self-handlers threshold was reached, then a station ought to be all around the EU, and was in consequence a great
as they see fit. Today’s market thus sees a patchwork subject to the Directive; and airport associations, source of frustration.
of airports with disparate number of handlers at each. as well as airports, also favoured the longer-term Certain changes to the existing Directive were
Should greater harmony be introduced? And what traffic viewpoint. put forward. These included the non-classification
would be the gains or losses arising? of offices as commercial premises; classification
Again, this topic met with mixed views from Should self-handling be redefined? of the fuel infrastructure under the aegis of
Member State replies, some believing that current “Yes,” said many of the Member States, mentioning centralised infrastructure; the removal of ramp
measures were adequate, others that more specifically a need where any sort of alliance was handling for general aviation from the Directive;
market openings would be beneficial. Yet others involved. Airlines, almost to a man, agreed with a better drafting of the insurance requirements
could not see any net gains from more handling the need for redefinition and that this should on the part of ground handlers; and guidance for
companies on a given ramp. encompass codesharing, wet leases, dry leases the case where a handler exits an airport, leaving a
About half the airlines favoured increased and alliance partners, too. Airports, however, monopoly in his wake.
harmonisation within the marketplace but felt took a contrary view, believing that any extension Aside from these points there was concern
that retaining the current minimum number was unnecessary – although some felt that more over changes to self-handling in the light of
of handlers was an overall benefit. A number clarification would be useful. As for handlers, they airline alliances, which could reduce the market
of these also saw advantages in full market tended to agree with the airports, expressing opportunities for the independent provider. It was
liberalisation. Meanwhile, both airports and the fear that any such move would reduce the also suggested that companies offering handling
airport associations argued against any more contestable market and result in cascading sub- should not be associated with either airports or
harmonisation. contracting processes. In summary, the majority of airlines since a more focussed product offering
In marked contrast, handling companies respondents were for better clarity when it came would ensue. Utopian, perhaps, but a laudable aim
cited the benefits of increased harmonisation to definitions. notwithstanding. Finally, it was suggested that poor
within the handling sector and the desirability of ground handling provision would adversely affect
common standards throughout the EU. Other issues an airport’s reputation and consequently, it was
Finally, a spread of ancillary subjects and issues were advisable to take measures to ensure minimum
Threshold levels brought forward in the consultation. One of these standards for the end customer.
Where airports hover around Directive levels, concerned regulation vis-à-vis liberalisation: would The Consultation, of course, is only just the start:
problems can ensue over handling company Directive change increase the regulatory burden at the long process of formulating and modifying will
numbers. Should there be a mechanism to the expense of further market liberalisation? now begin. Quite how much of the accrued wisdom
account for this? Or should additional thresholds Two respondents took the view that to assist will be adopted and quite when it might be made
be introduced? the introduction of market liberalisation, the EU or into a subsequent Directive remains to be seen.
Addressing aviation
Just three decades back, Hitzinger branched
out into the aviation sector. Having forged a
reputation in the electrical and mechanical
segments, it was approached to provide a GPU.
A small quantity was duly manufactured and this
initial foray was reinforced when KLM, unhappy
at the time with its then current provider, asked
Hitzinger to supply some GPUs for its own
use. That set the ball rolling and aviation sector
supply began to gather pace to the point that
today around a third of the company’s output is
airport-related.
However, according to Jochen Philipp, the last
24 months of recession haven’t exactly helped
the enterprise.
“We saw production fall by something like
30% in 2009,” he admits, “but saying that, we’ve
been able to offset that loss, because we picked
up business at four airports which required
frequency converters.” This has been a boon:
Leipzig, Vienna, Toulouse and Berlin have all been
involved in new airport or new terminal projects
for which electric converters have been an
important addition.
It’s an odd thing, but if you ask people in the
industry about the number of GPU providers,
the answer is likely to be in single digits. In fact,
there are many more manufacturers, perhaps
around 30, but of this total a lot are local,
parochial operations, the products of whom are
not found much outside their immediate vicinity.
There are, then, perhaps seven or so major
A grounding
players who operate on the global stage and of
these, Hitzinger modestly positions itself within
the top three. Jochen uses the words “high
end” to describe his product: for that, read “not
cheap”; but then there is a very sound reasoning
behind the financial statement.
in power
“Handlers and purchasers are looking more
now at the true cost of GSE,” he explains. “That’s
to say, not just what the chequebook price is,
but rather what the GSE will cost in the longer
term. In other words, total cost of ownership.
It’s my view that we have a GPU with the
lowest TCO in the business: it has a lower fuel
Austria is home to a specialist GPU consumption than its rivals and it’s built to a
higher standard. Depending on usage, one of
manufacturer. The company’s MD, Jochen our units could be good for 20 years whereas
our frequency converters could see a working
Philipp, showed Alwyn Brice what goes on life of 25 years. That, I feel, is what sets our
range apart from the rest in the marketplace.”
behind the scenes. It goes without saying that quality plays an
important part in all this: a GPU can be expected
to perform from anything between eight and
15 hours a day on the ramp, so it has to be
inz isn’t perhaps Austria’s and alternators for use in railway engines. Its dependable in operation. Attention to detail is
L
biggest tourist draw. An portfolio includes frequency converters and also vital and indeed, the company won the Red
industrial town, it has a hard gensets and indeed, this latter was the raison Dot Design Award in 2006 for its work on its
time competing with the d’être behind the original company that GPU range.
likes of Vienna, which is was formed back in 1945. Gensets, alongside Hitzinger, like most GSE manufacturers, caters
under two hours’ drive away. switchgear and alternators, were the products to the civil as well as the military sector and this
Steel here is an important marketed then and the railways were the latter segment takes around 10% of its output.
source of income and company’s principal beneficiary. This is a relatively small fraction, perhaps, but as
because of its availability, This family-owned business prospered in Jochen explains, the figure isn’t static and can
engineering has become a the austerity of the post-war years and it was increase or decrease in a given year.
logical by-product. Which is only in 1979 that the founder handed over the Production proper falls between diesel-
why, tucked away in a quiet reins to his son, and later, to the son-in-law. A driven and electric options. Electric sales are
industrial zone, you’ll find Hitzinger, just one of management buy-out followed before the HTI steady, says Jochen, but often the limiting factor
many medium-sized manufacturing companies group acquired an 80% share in Hitzinger: the is that of the airport infrastructure. In many
in this town. remaining 20% was retained by the employees. respects the electric approach is the neater
A specialist in airport GPU supply, the That’s how things have evolved and that and, of course, the greener solution. Hitzinger’s
company has other interests, too, which include remains the situation today, a time when centralised system has much to commend it:
diesel-driven UPS, hydro power applications Hitzinger has around 240 staff on the payroll. a fixed ground power room, with a frequency
Completed 150kVA in all its glory A lot of work precedes final location The finished product: Hitzinger prides itself on detail
converter, acts as the nerve centre and power the vast majority of its components in-house. controls and the alternators themselves are
can be fed out to the gates accordingly. A walk around the factory endorses this fact. assembled at Hitzinger. In fact, since the
Decentralised systems are also marketed and Steel, predictably, is the least of the enterprise’s operation has been growing, it has had to
here stationary converters, which are highly worries and a comprehensively-equipped relocate to the other side of the street, where a
compact units, can provide anything from 10kVA toolshop allows for the manufacture of the new premises has become available that boasts
to 315kVA. Needless to say, mobile versions are myriad components that go into the build around 20,000 square metres of space.
also available to complete the range and units process. On the day I visited I was treated to There is, not unnaturally, a degree of sub-
can be positioned on airbridges, if required. the sight of huge presses cutting sheet metal contracting within this operation and Jochen
There is currently research underway on the as well as many other machines utilised in reports that there are few hiccoughs in this
viability of a fuel cell application but this was still the fabrication of extremely high tolerance respect, with parts coming through the door on
at a very early stage at the time of writing. components. All scrap is recycled here, with a JIT basis.
All well and good – but other companies can nothing wasted. Although items like tyres, The factory is slightly spread out in terms of
probably equal this sort of production statistic. axles and engines are bought in, as indeed are its footprint but it doesn’t take long to walk
What, then, sets Hitzinger apart? the fibreglass wings that enshroud the GPU, around. The GPU is built on a simple assembly
the rest is virtually all manufactured within the line, typically by just two staff, namely a
A question of quality factory. Engine choice is predominantly Deutz mechanic and an electrician: around 24 hours
One of the key attributes, if not the most when it comes to options, with the occasional are required to assemble such a unit. Behind the
critical, is that of product quality, a quality that Cummins featuring in the assembly line. But such scenes, as it were, you’ll see the tortuous process
arises from the fact that Hitzinger manufactures components aside, all the switchgear, electronic that is the fabrication of the alternator: steel
Dipping process essential to protect the finished unit A lot of thought goes into the design elements The assembly line: military and civil sectors are addressed
AMSS loaders in action, making light work of filling a Boeing 747-200. Their overall size can be appreciated in this image
No holds
the ramp in bad weather. The company also
manufactures a 14 tonne loader.
Developments in solar power-assisted GSE
have been confined to some of its passenger
steps although it is interesting to note such
developments, nonetheless. Electric power
has been adopted by a specialist item of GSE
L
something of a reappraisal conditions of 2010, AMSS continued to invest Another French manufacturer, that of
of the hi-lift loader. Not one in its product range, in particular the Atlas Airmarrel, has made something of a name for
but several companies began MK5, which has benefited from load platform itself with the above-mentioned hydrogen
to actively highlight and improvements,” Andy notes. “We’ve also loader. With no likelihood of polluting or leaving
promote the work that they introduced a modified cab design and improved emissions on the ramp, and virtually silent in
had been undertaking in the the drive characteristics for Middle Eastern operation, here is an example of engineering
loader sector; in particular, in climates. The TSU range has a new lift basket ingenuity that, whilst some maintain is ahead of
making it a more user- and configuration, with significant corrosion resistant its time, nonetheless makes a great deal of sense
environmentally-friendly item features, as well as improved tank durability and at the present.
of GSE. better vacuum systems.” The LAM 3500 Green ticks the myriad
Thus the likes of TLD AMSS, he declares, is quite ready to provide boxes so beloved of the environmentalist and
and JBT AeroTech have brought to market alternative power, namely electric, for its range as an autonomous vehicle, its place on the
electric hi-lift loaders, aimed squarely at of beltloaders and passenger steps. “Ahead of ramp should be assured. A hydrogen fuel cell
those operations keen to reduce their carbon customer interest we are working on a hybrid provides the impetus and this is linked to the
footprint. Meanwhile, German manufacturer model for our smaller cargo loader in readiness nickel cadmium battery. This coupling enables
Trepel has made the news with its prototypical for future demands. the fuel cell (which is effectively a small bottle
electric loader which has been fitted not only “We see the GSE market in 2011 as being much of hydrogen that works in conjunction with
with a new, easily-removed battery arrangement the same as it was in 2010, with the challenging oxygen) to provide electrical energy when the
but which has also been running on lithium ion; trading conditions remaining throughout the unit is at rest and has the effect of automatically
and there has been Airmarrel, a company that year. However, business is definitely there to be recharging the battery in just six hours. Capable
has taken centre stage with its still highly novel, won. of delivering 220V and 2200W of power,
hydrogen-powered loader, which has been “As stated earlier, for AMSS 2010 has Airmarrel reckons that this novel loader (which
extensively trialled in Spain. With such a wealth been a year of significant investment by the is just one of a range of loaders that span lift
of engineering talent available to this sector, shareholder, particularly in the area of research requirements from 3.5 tons to 32 tons) is both
surely the past 12 months have been busy? and development, to enable an enhanced safe and highly efficient – and should provide
product offering in readiness for future the buyer with a payback period of around just
Tough trading conditions opportunities in the marketplace.” three years.
In the UK, AMSS’s Andy Cookson says that the Meanwhile, at France-based Sovam, Julien Nearly 18 months ago, TLD took up the
manufacturer’s most popular GSE in terms of Hautbois relates that the latest news concerning challenge of a battery-powered loader based on
sales receipts for 2010 were the company’s high his range of GSE concerns that of modifications input from several key customers.
lifts: both the Atlas and the 319 Olympic loaders to his 7 tonne loaders’ access ladders. These A specification was developed that would
performed strongly throughout the year and, enhancements have been carried out on the change the market expectation of autonomy
most importantly, they have gained AMSS new PEB7M and LM models and there have been and battery life for battery-powered loaders.
customers in the Middle Eastern region. other changes, like the adoption of LED lights The main goals were to operate with the
new development of the Pulsar 14 LT, which is range of electrified equipment in the future.
effectively a loading transporter with some special “It seems that cargo traffic as well as passenger
features. Designed with a liftable platform, the traffic is growing again. Therefore, we at Trepel are
Pulsar 14 LT can be used both as a container pallet very optimistic in terms of sales of loaders as well
transporter and a high loader for the loading and as aircraft tractors for 2011.”
unloading of both trucks and aircraft. Easy and
fast operation is possible with the hydrostatic US activity
drive, which operates through two hub motors Across the Atlantic, JBT AeroTech’s loader sales
on the rear axle; further, the unit is equipped with were greatly improved when compared to
dual circuit power brakes with a vacuum booster. 2009: this was put down to the airline industry
Electric future on the cards for TLD “Alternative drive technologies, like gas driven beginning its economic recovery. According to
engines with CNG or LPG, hybrid drives and Mike Melander, JBT AeroTech’s Loader Engineering
speed and power of a diesel loader for a full fuel cell concepts, are important parts of our Manager, one outstanding feature was the
day of heavy operation, up to and beyond the technological development and activities for a high ratio of heavy main deck loaders sold in
handling of 250 containers, before having the greener environment. Normally, because of the comparison to lower lobe loaders. “This we
need to re-charge. lack of infrastructure in terms of gas fuel stations, attributed to the double digit air cargo recovery
The TLD TXL-838-reGen, a 7 ton battery- recharging outlets and so on, as well as cost and the introduction of two new models, namely
powered loader, was the net result and TLD’s considerations, the customer still tends to buy the the Commander 40i and Commander 60i,” he
Jacques Roux declares that it is living up to classic diesel drive technology.” explains.
expectations. Meeting (and even exceeding) its As for 2011, Oliver feels that there may well be “In response to our customer’s requests, JBT
initial lofty goals has ensured that the TXL-838- a gradual return to a more normal situation within AeroTech introduced the Commander 40i and
reGen has the highest battery autonomy of any the marketplace, although he’s wary of expecting Commander 60i, with maximum lift capacities
DC-powered loader on the market today. too much too soon. of 20,000 kilogrammes and 30,000 kilogrammes
During development, TLD studied how to re-use At Istanbul-based Timsan, the most popular respectively, as replacements for the venerable
the energy that was available in the lowering of the GSE were catering trucks (specifically the CT5800) MDL-40 and MDL-60 that have provided safe
loader’s elevator, rather than discarding it. These and the SBC7500 model belt conveyors. This and dependable service for over 30 years. The
studies resulted in a system design that reclaims latter, which is a self-propelled unit, benefited Commander 40i and Commander 60i offer the
energy (regeneration) and uses it to supplement from a redesigned operator’s cab in 2010. Of same dependability plus the efficient features
the battery during its next lift, in a way that interest is the fact that the company has been found in the Commander loader family, such as the
avoids the wasteful and harmful spike of current looking at the options available in terms of Heliroll convey system, swing-out power module,
normally encountered. The key innovation is the alternative power and has been modifying its solid tyres and a PLC electrical system with an
method, patented by TLD, of managing the energy passenger stairs and belt conveyors to run on onboard diagnostics facility. A new feature on
flows through the use of Supercapacitors. These electric power; in the longer term, the Turkish the Commander 40i and Commander 60i is the
Supercapacitors are able to absorb and return enterprise is aiming at extending this technology patent pending LIFT smart closed loop automatic
energy to the system at a very fast rate compared to embrace ambulifts, catering trucks and water lifting system, which ensures smooth uplifts with
to other energy storage devices and therefore and lavatory units. Despite the global gloom, improved stability for heavy or off-centre loads;
ideally lend themselves to the cargo loader Timsan’s spokesperson admitted that 2010 had and a fragile lift mode that is designed to handle
application. been a successesful year for the manufacturer and sensitive loads such as livestock and electronic
The result has been a loader that can run two or it was hoped that 2011 would also follow the same components. In addition, the Commander 60i’s rear
three times as long between charges as any other pattern, as the world economy picks up. platform is 1.5 metres longer than that of the
loader in the marketplace and which possesses For Trepel, the two most popular loaders in MDL-60, enabling it to accommodate three,
similar advantages in terms of extended battery life. 2010 were its CHAMP 70 and CHAMP 140, but the 98 x 125 inch containers, providing more efficient
company’s CHAMP 350, which is Trepel’s highest loading operations.”
The German market capacity loader, also found buyers. As far as alternative power is concerned,
Oliver Kesy at Mulag admits that loaders are “It is difficult to say where our main sales were Mike Melander adds that the 7 ton Commander
only a small proportion of his company’s output in 2010,” admits Carsten Schimkat, “but sales in 15i electric continues to prove itself as a very
but nonetheless was able to respond for the Europe were good; furthermore, Australia and efficient cargo loader with ample power to drive
purposes of this feature. He relates that some India bought a lot of Trepel equipment in 2010. long distances and operate on several flights
loading transporters of the Pulsar 14 LT type We have been promoting alternative power only between recharges. Loader operators have been
found buyers within Europe in 2010. In fact, his in our 7 ton loaders and in our electric cargo tugs. very complimentary about the quietness and
product range was extended recently, with the Nevertheless, we are considering enlarging our smokeless operation and have benefited from
the same power and performance as their diesel
Commanders.
“There has been considerable interest in the
Commander 15i electric in Europe, where we
recently sold units to customers in Austria, France
and Sweden. In addition, at the International
Airport Equipment Expo in Las Vegas last October,
several customers discussed converting their
existing diesel Commanders to electric power
in order to comply with emission standards in
California and other US locations with green GSE
initiatives.”
Looking ahead to 2011, JBT AeroTech expects
the airline industry to continue its recovery, with
the prospect of improved loader sales as airlines
maintain profitability and increase capacity with new
aircraft deliveries. “However,” cautions Mike, “this
could also create a downside if passenger and air
cargo demand do not keep pace with the capacity
increases. We also expect to see more customers
opting for electric loaders as the ultimate solution
for meeting emission compliance standards as well
German builder Mulag reports steady business and ongoing work in alternative power as reducing their operating costs.”
Waste disposal
In the trade they’re known as honey carts or honey wagons. Euphemisms aside,
what’s the market been like in recent times for this specialist segment?
oilet and water carts are, I without any danger of coming into contact with the skins and 50 millimetres has been proven to
guess, the unsung heroes the aircraft’s skin. A shallow build, then, becomes work well. Warm air is circulated via a diesel-
AMSS: fresh markets beckon Mallaghan able to offer a wide range of capacities Sovam can supply from 600 litres up
divides up into a 3,000 litre compartment for the toilet trucks, a vacuum is fitted as standard. another example will soon follow, for operation
waste with the remaining capacity given over The rear tail-lift, which has a working height in Abu Dhabi.
to flush. Towable carts, diesel-powered carts of 5 metres, is an option that is chosen by Customisation is a fundamental principle
and electric carts all feature in the company’s most customers. Another option is the full in Vestergaard’s trucks, and this can include
portfolio and to make sure that the lavatory winterisation kit and this is a package that has anything from the chassis to the power source
trucks comply with all the requisite regulations, been developed: it can be added to the truck when it comes to the customer’s choice. This is
they are built to a maximum height of 1.64 so that it is able to operate in temperatures of exactly what Air France opted for, when ordering
metres. As would be expected, Airside is able to -25ºC. Mallaghan’s customers report that both a fleet of electric-powered WS and VTS trucks
custom-build where requirements are specific. toilet and water trucks are very reliable and are for various stations in France.
Also in the UK is AMSS: the company’s Andy well designed for routine maintenance. “Thinking environmentally-friendly is inherent
Cookson declares that he has had significant Danish manufacturer Vestergaard may be in our design process,” continues Jan. “This
success with the company’s new model toilet better known for its de-icing equipment but it means a minimum energy requirement in all
service Unit, with which he has been opening up also fields a range of toilet and water trucks for power systems, as well as for other aspects in
fresh markets in Eastern Europe and the Middle the handling sector. lavatory truck operations. Take for example, our
East over the course of the last 12 months. “Our small-to-medium sized SVTS/ SWS steam generator solution for removing blue ice
Across the Irish Sea, Mallaghan manufactures and MVTS/ MWS unit have sold well in various off aircraft lavatory hatches. On a Vestergaard,
a variety of lavatory and water trucks, typically parts of Europe, including Denmark, Norway it’s possible to use tap water, whereas some
spanning a range that includes 1,000, 3,000 and Poland,” relates Jan Pojezny on behalf of competing units require higher priced (and more
and 4,500 litre units. Mallaghan first started the company. “But the preferred Vestergaard energy-intensive) distilled water.”
manufacturing both toilet and water trucks ten lavatory /water trucks continue to be the VTS/ Finally, Jan believes that the New Year holds a
years ago and now has units in operation in many WS series, which typically come with a 3,000 litre lot of promise.
countries and regions, including Ireland, the UK, tank capacity. “Vestergaard saw a very strong upswing in
Europe, the Middle East and the Far East. “Over the past few years, we have had a very market interest for GSE, in particular during the
As mentioned, there are three different consistent customer base in the CIS countries; second half of 2010. In addition to the usual
capacities available, starting with the 1,000 litre they require the robust Vestergaard design, urgent, seasonally motivated orders, in particular
unit for the low cost carrier user to the 3,000 which is ideal for operation in extremely cold for our de-icers, we have received a significant
litre and 4,500 litre versions that are used by climates and for driving on surfaces which are number of orders for delivery in 2011 - and even
companies in many airports such as Dublin, not always apron-smooth. The most significant beyond. This includes frame agreements with
Heathrow and Dusseldorf. Currently, all of order for us in 2010 was without doubt that of several customers, as well as the VTS order from
the toilet and water trucks manufactured by American Airlines, which required 49 VTS units American Airlines.”
Mallaghan are mounted on a commercial truck for various AA stations. In terms of number of In France, Sovam fields a range of toilet and
chassis, such as Iveco or Mercedes. Mallaghan units sold, it is the largest single order ever in water trucks, totalling some eight units in all. The
is, in fact, happy to build for any truck chassis Vestergaard’s 48-year history.” smallest towable device has a 600 litre capacity
and can easily adapt its mounting frames to Vestergaard’s range of lavatory and water whilst at the other end of the scale is the EP91
suit the chassis. Its customers choose their service trucks is being continuously enhanced water truck, which is fitted with a 4,000 litre
own preferred chassis, which always varies from and it recently expanded the tank capacity range. tank. Of interest to those keen on a cleaner
airport to airport, since choice is influenced by The basic WS/ VTS model is thus now also ramp, Sovam introduced in 2010 two electric-
many factors such as local back-up support for available in versions with 5,000 litre tanks, which powered water and lavatory trucks. The VT806
the chassis. is particularly useful at larger airport operations. toilet truck has a 600 litre capacity of which 400
The Irish company manufactures all tanks This sort of unit (in fact, four in all) have been litres can be employed for waste with the rest
and components from stainless steel and on delivered to BA’s key Heathrow operation and turned over to rinsing water; whilst the EP806
water cart can carry up to 600 litres of drinking
water.
The requisite energy is supplied by a 12 volt
battery which sets in motion an electric pump
for filling the tanks (with drinking water or
rinsing water); whilst the draining process for the
VT806 is achieved through the simple expedient
of gravity. The pump can also be pressed into
service for a mixing procedure (such as anti-
freeze injection) and, moreover, there exists
the possibility of re-heating and mixing via a
secondary pump. Such an arrangement allows
for recharging the battery through an integral
charger mounted on the trailer.
Although Sovam doesn’t actually manufacture
a chassis that runs on electric power, it has
worked on solar-powered GSE (such as
passenger steps) and, encouraged by this
Vestergaard, the de-icing specialist, is no stranger to this sector research, it has been looking closely at the
development of a zero-emissions solution for water trucks. Additionally, towable cart systems These have always been more popular sellers than
the water and lavatory truck segment. allow for less expensive overall start-up and our fuel-driven units. Additionally, we are selling
equipment costs, since operators can use baggage a large number of our newest product, the diesel
A US perspective tugs that are already in their fleet to move the hybrid JetGo 28.5v DC ground power unit. This is
Stinar’s comprehensive range of lavatory carts units, rather than purchasing a dedicated and a combination diesel and electric power in a GPU
currently numbers five and it can offer three expensive lavatory or water service vehicle. that is highly efficient and easy to use.”
types of water cart. Typically the lavatory carts’ “This being said, we have also seen interest in Derek further believes that 2011 will potentially
pumping systems can be operated by hand, and purchases of our Lavatory and Water Inserts, be his best year ever for OEM goods. “Currently,
electric motor or combustion engine. On-road which give our customers the ability to mount our oxygen and nitrogen systems and lavatory/
versions are available and other features, such as a a lavatory or water service unit on to an existing water cart sales into 2011 have been much better
winterisation kit, can be supplied. fleet vehicle, such as a truck or small tug. These than expected. The industry is certainly rebounding
Another US manufacturer that supplies this inserts also allow for a useful surplus of trucks and and aircraft sales, charter and service may prove to
type of equipment is Charlatte, although it is fleet vehicles at a later date, since the customer is have a good year as well. As you know, GSE is the
equally able to supply potable water GSE. Aimed not required to purchase a lavatory truck, merely a backbone of the industry and the basis necessary
at the regional jet market, the units’ 100 and 200 standard truck. This would subsequently be easier to get aircraft airborne: so the more aircraft out
gallon capacities reflect this. A 400 gallon unit, to dispose of.” there, the better for our industry.”
based on the DC3 chassis, is due for unveiling later Derek reports that little has been altered Lavatory and potable water service vehicles
this year. Interestingly, for Delta in JFK, one of its or modified insofar as the technology here is manufactured by ACCESSAIR are now available
toilet trucks was specially modified with a man concerned. with an automated control system that allows
lift to allow access to the sill height of a B757. All “We are offering more of our range of units the operator to simply select the aircraft type
its sales have been electric-powered, serving to as Inserts to meet fleet demands. However, our to be serviced, thereafter allowing the unit to
underline the company’s green credentials. designs have proven to be very popular, easy to service the aircraft automatically, with minimal
Aero Specialties’ Derek Rose says that the use and reliable. Thus, at this point, there’s no interaction from the operator. Based on preset
company’s most popular models in 2010 were the sense in changing a good thing. However, through quantities, this ensures that each aircraft is
LC60-RJ1 lavatory carts, along with the WC80-RJ1 the vast number of customers we have operating serviced properly and precisely and allows the
and WC 100E water carts. in extreme cold environments, we did add an operator to concentrate on monitoring his
“Growth of these products has been mainly option to our lavatory and water carts: this was an surroundings and equipment.
driven by the expansion of regional and narrow extreme winterisation kit, allowing operators and Moving this to the next level, the system is
body aircraft fleets among the airlines, especially carts to be out on the ramp for extended periods. also available with a data logger: all processes are
in Europe. As the commercial air carriers continue Basically we’re protecting the units from freezing recorded and may be retrieved via Wi-Fi, a USB
to buy and fly more fuel-efficient regional aircraft, in virtually any humanly survivable cold weather. storage device or similar. This will allow a Station
we are also seeing them operate more efficient “We have always been a green company and Manager, or other person, to view the exact RF
and durable towable units, such as our RJ Series have offered our lavatory and water units in an signal (such as rinse and charge quantities) of the
Cart, rather than operating larger lavatory and electric-powered configuration, amongst others. serviced aircraft for accurate record keeping.
That’s all for this issue. As mentioned above, please get in touch if you have something that ought to be shared with the industry.
Safety, after all, is a daily business.
Got a story or a comment? Please send your submissions to the Editor: alwyn@groundhandling.com
FEBRUARY 2011
AeroMobiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Hitzinger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Airport Infra Expo, Brazil . . . . . . . . . . . . . . . . . . . . . . 20 JBT AeroTech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Airport Show, Dubai . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Link Aero Trading Agency. . . . . . . . . . . . . . . . . . . . . . 37
Aircraft Maintenance Support Services (AMSS) . . 3 Mallaghan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
ARINC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Miloco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
ASIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IFC NORD DRIVESYSTEMS . . . . . . . . . . . . . . . . . . . . . . . . 23
BIDAir Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Sage Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Bliss-Fox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Schopf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IBC
Dnata . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Timsan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
DOLL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 TLD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Douglas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Trepel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Fraport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OBC X OPS Sodexi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Goldhofer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Zebra Enterprise Solutions . . . . . . . . . . . . . . . . . . . . 19
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